An appartment like hotel ...
Posted Apr 2, 2016 on Hotels
The staff was friendly at the check in. However, at 13:00 no room was available, which is a bit unusual and caused some issues for me. On arrival, there was no possibility to get food after a long trip. The room I got was actually in a spearate building some 50 m away from the hotel. It was more like being in an appartment building then being in a hotel. The reception area and hotel bar were not not up to the level of what I would expect in a hotel like the H4. The room was of a nice size and the bathroom was modern and well designed. The desk was small and the desk chair not very comfortable for the long working sessions I needed to have in the room. The TV is very small and watching TV from the bed is not fun because of the small TV size. The free WiFi was working o.k. However, the fact of being in a separate building made this not a very nice experience and I would not stay there again - I prefer to stay in a place that has a real hotel flair.
Comment from Hotel Management
Jun 18, 2016 by Fabienne, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Your Team from H4 Hotel Münster City Centre
Fabienne Lennert - Online Reputation Manager