Ratings based on 250 Verified Reviews

4.3 out of 5
82% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Excellent place to stay.

Posted Mar 19, 2017 on Hotels
The hotel and service was wonderful! It's to bad they don't have good internet service. Overall, it was excellent!
Comment from Hotel Management
Mar 21, 2017 by Kaiserhof, Hotel Management
Thanks for your review! As passionate hosts, we are delighted that you especially emphasize our service quality. Please let us know if you have any problems such as the Internet service, so we can help out immediately. We sincerely hope to see you again soon and send a warm greeting from the Hotel Kaiserhof Münster!
5 out of 5
by YOSHIHIRO

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
5 out of 5
by Nichola

Lovely hotel

Posted Feb 9, 2017 on Hotels
Had a wonderful stay. Hotel and staff were brilliant, didn't like not having tea and coffee making facilities in the room. The 3rd bed in the room was a bit basic - not really ideal for an adult
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you very much for your feedback! We are happy to read that you enjoyed your stay very much. We have a tea bar in our library instead of coffee and tea making facilities in the room. We also serve you tea and coffee on the room on request. We hope to see you again soon and send greetings from Hotel Kaiserhof Münster!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver Canada

Nice hotel close to dowtown

Posted Jan 28, 2017
Cons: If available we should be able to check before 3:00pm like 1or 2 pm.
Relatively good but a little more flexibility at check in.
Comment from Hotel Management
Jan 29, 2017 by Hotel Kaiserhof Münster, Hotel Management
Thank you for your feedback! We are happy to read that you enjoyed your stay. You can book an early check-in in our hotel (subject to availability). Please inform us, if you have any wishes regarding your stay so we can tell you what we can do for you. We hope to see you again and send greetings from Hotel Kaiserhof Münster!
5 out of 5
Recommended
for Everyone
by A verified traveler from Utrecht, NL

Great hotel

Posted Oct 16, 2016 on Orbitz
Pros: Great room, very good breakfast
Cons: We were charged 20 euros for parking 1 day, unannounced.
Location: Perfect
Very good hotel, good location, very friendly staff, perfect room and very good breakfast.
Comment from Hotel Management
Oct 18, 2016 by Hotel Kaiserhof Münster, Hotel Management
Thank you very much for your feedback! We are happy to read that you especially enjoyed the room and breakfast as well as praise our quality as hosts. We do not include the parking fee and breakfast in the room rate, because not everyone wants to take up this offer. Our guests should only pay for the services they want to use. The prices for all extras are shown on the booking website. We apologize for any inconvenience and hope to see you soon at the Hotel Kaiserhof Münster!
3 out of 5
by A verified traveler

OK but expensive

Posted Sep 28, 2016 on Hotels
The room was ok, but not for 100€, and they do not have a ramp for trolls....
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Thank you very much for your feedback! We are sorry that your stay did not meet your expectations. Please use our luggage bell at the front entrance to call for help or let our valet parking staff at the back entrance help you with the luggage. Just let us know that you wish help and a staff member will be with you immediately. We hope you give us another chance and send greetings from Hotel Kaiserhof Münster!
4 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service and good location

Posted Sep 25, 2016
Hotel is a short walk from some good restaurants and shops. Staff were very friendly, professional, and efficient whenever we had questions. Rooms are clean and comfortable. Breakfast has a good range of food, although is a little expensive. Overall the hotel offers good value for money.
Comment from Hotel Management
Sep 26, 2016 by Hotel Kaiserhof Münster, Hotel Management
Thank you very much! We appreciate your feedback and praise. It sounds like you had a great time in Münster and our hotel. We hope to see you again soon and send greetings from Hotel Kaiserhof Münster!
4 out of 5
by A verified traveler

Good for train station

Posted Sep 23, 2016 on Hotels
It was OK, the entrace is really strange, there are stairs with no other access (so you have to carry your stuicase up the stairs if you want to get to reception) and the wifi signal was diabolical.
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you very much for your feedback! You are right, our house is only accessible through stairs. Unfortunately we can not change this. There is a bell at the entrance to call for help with the suitcases. We are sorry to hear that you had problems with the Wifi. Please let us know immediately so we can check the signal and help. We hope to see you again and send greetings from Hotel Kaiserhof Münster!
4 out of 5
by dong from NJ

Good hotel

Posted Aug 31, 2016 on Hotels
Good hotel. Muenster is a nice city for shopping and eating. Also, don't miss biking.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Thank you very much for your feedback! We are happy to read that you enjoyed your stay in Muenster. It really is a nice city with a lot to do. Shopping, museums, good eating, outdoor activities - you name it! We hope to see you again soon and send greetings from Hotel Kaiserhof Münster!