Ratings based on 217 Verified Reviews

4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Chicago

Very disappointing

Posted Apr 6, 2017
Pros: The location was convenient.
Cons: Customer service, providing guests with basic necessities, room comfort.
I was very disappointed with my stay at this hotel. The location of the hotel is very convenient. The room was basic and you only heard faint noise from the street. There was no separate shower, instead, part of the bathtub was sectioned off by a glass panel to be able to stand in it to take a shower. There was no iron and ironing board. The "curtains" on the windows were several plastic panes that let the light through were they would not overlap well. What surprised me was that there were no little samples whatsoever. I was okay with there not being a shampoo sample, etc. but I needed some q-tips, and a piece of cotton. I figured it was a mistake and asked about it at the desk. I was told by the front desk that they would bring me some, but that never happened. When I mentioned that at check-out, I was told that I had booked through Expedia, so those necessities "weren't part of the room rate" (!). I was so displeased with the room overall, and having to go shop for basic necessities, that I decided to check out a day early. The man I interacted with at check-out was incredibly rude and unprofessional. I have never seen anything like it. Also, while I expected that I would be charged for the night I would miss, I noticed later that they charged me for the rollaway bed that would go unused. I guess that if they save money on q-tips, it shouldn't come as a surprise that they would do that. Do yourself a favor and stay elsewhere - I sure will!
Comment from Hotel Management
Apr 10, 2017 by Hotel Kaiserhof Münster, Hotel Management
Dear guest, we are very sorry that you were disappointed and left the hotel a night early. We would like to take the opportunity to comment on your criticism. Our 100 rooms offer either a shower or a bathtub. For reasons of environmental protection we decided to install dispensers for shampoo, shower gel and body lotion instead of individual samples. It was a misunderstanding that q-tips and cottons are not included in your room rate. These products are not in the bathroom in our standard and superior category but only in our deluxe rooms and suites. Of course it is possible to order some free of charge. Unfortunately we made a mistake and did not bring them to your room when you ordered them because we served other guests and forgot about it. We are very sorry for that. There is no iron and ironing board in the room. As we proposed to you, you could either use our laundry room or have us iron your clothes. You decided to use our service. We are very sorry that you were displeased with our service quality – something most of our guests highly praise. Since you checked out in the late evening, we could not rent the room to another person and charged the rollaway bed. As a gesture of goodwill we will refund the 20 euros. Please contact our front desk manager Mrs. Susanne Quaas via e-mail at buchhaltung@kaiserhof-muenster.de (please mention your booking number). Dear guest, we are very sorry that you could not enjoy your stay with us. We hope to hear from you so we can handle the refund and wish you all the best. Greetings from Hotel Kaiserhof Münster!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Perfect hotel close to the rail station.

Posted Apr 5, 2017
Pros: Its location, cleanliness, staff, pleasant ambiance.
Location: Rail station was a good location to the hotel.
Perfect hotel within walking distance to the rail station. Great Location.
Comment from Hotel Management
Apr 7, 2017 by Hotel Kaiserhof Münster, Hotel Management
Thank you for your feedback! We are glad that you are very excited about your stay and hope to see you soon! Kind regards from the hotel Kaiserhof Münster!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Nice Hotel close to train station

Posted Mar 21, 2017
Pros: Very nice in every aspect.
Location: 5 minutes walk from the train station and close to restaurants and shopping.
We needed to add two beds and the staff was very nice to accommodate our request. Very quiet at night.
Comment from Hotel Management
Mar 21, 2017 by Hotel Kaiserhof Münster, Hotel Management
Thank you for your feedback! We are delighted that we were able to contribute to your successful visit to Münster and hope that we will soon be able to welcome you back to the Kaiserhof. Greetings from Münster!
5 out of 5
by YOSHIHIRO

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
5 out of 5
by Nichola

Lovely hotel

Posted Feb 9, 2017 on Hotels
Had a wonderful stay. Hotel and staff were brilliant, didn't like not having tea and coffee making facilities in the room. The 3rd bed in the room was a bit basic - not really ideal for an adult
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Thank you for your feedback! We are glad that you are very excited about your stay. Instead of tea and coffee making facilities we offer a tea bar in the library or room service. We hope to see you again soon! Kind regards from the hotel Kaiserhof Münster!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver Canada

Nice hotel close to dowtown

Posted Jan 28, 2017
Cons: If available we should be able to check before 3:00pm like 1or 2 pm.
Relatively good but a little more flexibility at check in.
Comment from Hotel Management
Jan 29, 2017 by Hotel Kaiserhof Münster, Hotel Management
Thank you for your feedback! We are happy to read that you enjoyed your stay. You can book an early check-in in our hotel (subject to availability). Please inform us, if you have any wishes regarding your stay so we can tell you what we can do for you. We hope to see you again and send greetings from Hotel Kaiserhof Münster!
5 out of 5
Recommended
for Everyone
by A verified traveler from Utrecht, NL

Great hotel

Posted Oct 16, 2016 on Orbitz
Pros: Great room, very good breakfast
Cons: We were charged 20 euros for parking 1 day, unannounced.
Location: Perfect
Very good hotel, good location, very friendly staff, perfect room and very good breakfast.
Comment from Hotel Management
Oct 18, 2016 by Hotel Kaiserhof Münster, Hotel Management
Thank you very much for your feedback! We are happy to read that you especially enjoyed the room and breakfast as well as praise our quality as hosts. We do not include the parking fee and breakfast in the room rate, because not everyone wants to take up this offer. Our guests should only pay for the services they want to use. The prices for all extras are shown on the booking website. We apologize for any inconvenience and hope to see you soon at the Hotel Kaiserhof Münster!
3 out of 5
by A verified traveler

OK but expensive

Posted Sep 28, 2016 on Hotels
The room was ok, but not for 100€, and they do not have a ramp for trolls....
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Thank you very much for your feedback! We are sorry that your stay did not meet your expectations. Please use our luggage bell at the front entrance to call for help or let our valet parking staff at the back entrance help you with the luggage. Just let us know that you wish help and a staff member will be with you immediately. We hope you give us another chance and send greetings from Hotel Kaiserhof Münster!
4 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service and good location

Posted Sep 25, 2016
Hotel is a short walk from some good restaurants and shops. Staff were very friendly, professional, and efficient whenever we had questions. Rooms are clean and comfortable. Breakfast has a good range of food, although is a little expensive. Overall the hotel offers good value for money.
Comment from Hotel Management
Sep 26, 2016 by Hotel Kaiserhof Münster, Hotel Management
Thank you very much! We appreciate your feedback and praise. It sounds like you had a great time in Münster and our hotel. We hope to see you again soon and send greetings from Hotel Kaiserhof Münster!