Ratings based on 79 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service and good location

Posted Sep 25, 2016
Hotel is a short walk from some good restaurants and shops. Staff were very friendly, professional, and efficient whenever we had questions. Rooms are clean and comfortable. Breakfast has a good range of food, although is a little expensive. Overall the hotel offers good value for money.
Comment from Hotel Management
Sep 26, 2016 by Hotel Kaiserhof Münster, Hotel Management
Thank you very much! We appreciate your feedback and praise. It sounds like you had a great time in Münster and our hotel. We hope to see you again soon and send greetings from Hotel Kaiserhof Münster!
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Australia

Excellent, Friendly Hotel

Posted Dec 7, 2014
Staff very friendly and helpful, room clean and comfortable with everything required including a safe.
Comment from Hotel Management
Jun 6, 2015 by Kaiserhof, Hotel Management
Thank you very much for your feedback. Your satisfaction is a great motivation for us. We hope to see you again soon and wish you a happy winter and Christmas time. Greetings from Hotel Kaiserhof Münster!
4 out of 5
Recommended
for Business Travelers
by fiona from den Haag

Posted Dec 16, 2013
Pros: Location.
Location: Across the road from the railway station and less than 5 minutes from the old town.
Great location across the road from train station and less than 5 minutes from the old town where the Christmas markets are. The room was very small but clean and looked newly decorated. The bathroom, also small looked new also. Staff were very pleasant. We didn't eat in the hotel so can't comment on the food.
Comment from Hotel Management
Jun 21, 2014 by Kaiserhof, Hotel Management
Thank you very much for your feedback! We are pleased to hear that you enjoyed your stay and felt comfortable in our hotel. We recommend our restaurants for your next stay. And did you use our spa? Overnight guests do not have to pay an entrance fee. Three saunas, jacuzzi tubs and a lot more are waiting for you. Ideal after a walk through the city. We hope to see you again soon and wish you a merry Christmas and a happy New Year!
4 out of 5
Recommended
for Business Travelers
by L from US

Internet... Does Not Work

Posted Oct 12, 2013
I stayed at this hotel in large part because they had free wifi. The internet was slow or not working most of the time. Other than that it's a very nice place. Really close to Hauptbahnhof.
Comment from Hotel Management
Apr 19, 2014 by Kaiserhof, Hotel Management
Thank you very much for your feedback! We are currently changing our Wi-Fi system due to technical problems. Soon our Wi-Fi will be reliable again. We are very sorry for the inconvenience and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect!

Posted Jul 20, 2013
My wife and I enjoyed our stay. Great hotel, good location.
Comment from Hotel Management
Oct 27, 2016 by Hotel Kaiserhof Münster, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
5 out of 5
Recommended
by A verified traveler from Tennessee

an exceptionally good experience

Posted Oct 26, 2011
Location: The historic district. Munster is rich in history- a must see for travelers
The hotel was very nice and the staff was very very friendly and helpful. They went beyond my expectations in helping me (a non-speaking German) with directions and also wth making me other hotel reservations after my stay in Munster. The manager and owner both approached me asking how my stay is going and if the staff was meeting my needs. The parking lot attendent remembered me and always engaged in friendly conversation when I parked my rental car. The hotel is within walking distance of the old part of the city making it an ideal place to stay.
Comment from Hotel Management
Oct 27, 2016 by Hotel Kaiserhof Münster, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Austrralia

Most impressed with every aspect of the hotel

Posted Sep 7, 2011
The hotel is excellent right across the street from the main railway. The city is superb . The main meal at night was very expensive but very well prepared
Comment from Hotel Management
Oct 25, 2016 by Hotel Kaiserhof Münster, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
4 out of 5
Recommended
by A verified traveler from London. GB

More Clarity

Posted Oct 20, 2009
Superb hotel with ever smiling staff. I felt quite welcome and valued. Only dissapointment was having to pay daily charges for parking and hotel wifi. It wasn't made clear before booking and made a huge difference to price quoted online.
Comment from Hotel Management
Oct 25, 2016 by Hotel Kaiserhof Münster, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
5 out of 5
Recommended
by A verified traveler from Thirsk, UK

Nice Hotel in Muenster

Posted Sep 29, 2009
We had a great room. Clean and comfortable. It was worth the price.
Comment from Hotel Management
Oct 25, 2016 by Hotel Kaiserhof Münster, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!
4 out of 5
Recommended
by A verified traveler from London

1 night stay

Posted Aug 26, 2008
Was there for one night. Hotel is clean and the room I was in quiet despite that the hotel is on a busy street. The area is not so great being very close to the railway station, but it is just a short walk to the centre of town.
Comment from Hotel Management
Oct 25, 2016 by Hotel Kaiserhof Münster, Hotel Management
Vielen Dank für Ihr Feedback und bis bald im Hotel Kaiserhof Münster! Thank you for your feedback and see you again soon!