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Reviews of Demidoff Country Resort

4 out of 5
Demidoff Country Resort
Via della Lupaia, 1556, Pratolino, Vaglia, FI

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 128 reviews" "
Rating 8 - Good. 70 out of 128 reviews" "
Rating 6 - Okay. 21 out of 128 reviews" "
Rating 4 - Poor. 6 out of 128 reviews" "
Rating 2 - Terrible. 4 out of 128 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Joe, Guilford, Ct

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is fantastic; however, the facility is outdated and needs serious upgrading... rooms, dining, pool etc. The showers are ridiculous... I would not go back.
Stayed 1 night in Aug 2019

8/10 Good

JL, Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Quiet hotel with indoor and outdoor pools, nice grounds. Good breakfast with a fancy self serve espresso/cappuccino maker. We stayed in an updated room with a large balcony. Rooms are quite basic, worth getting one that has an updated bathroom.
Stayed 4 nights in Aug 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Federico Bali - General Manager on Jun 28, 2019
Dear Guest, thank you for taking the time to review your stay at the Demidoff Country Resort. We always do our best to satisfy our guests, that's why we are very glad to read a feedback this positive. We hope to have the chance to welcome you again in the future. Kind regards

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Lovely people & countryside, a bit outdated
Demidoff resort is in an absolutely beautiful spot, not too far from a town with services, but far enough away to not be in town. All the staff there are lovely and speak multiple languages. The bartender was especially friendly and makes his own awesome limoncello. The resort itself is a bit worn and hasn't been updated in a while. The room was comfortable and larger than you're going to get in neighboring Florence, but as I say, everything could use some modernization. Not to say it wasn't comfortable and it was very obviously clean and well taken care of. Florence is about a 30 minute drive, maybe a bit less if you know how to drive like an Italian.
Stayed 3 nights in May 2019
Response from Federico Bali - General Manager on Jun 14, 2019
Dear Christine, thank you so much for this amazing feedback. I will for sure share this one with all the staff and our bartender who will be flattered you enjoyed his Limoncello. We really appriciate all the feedback from all of our guests to improve ourselves more and more. We hope we will get the chance to welcome you as our dearest guests in occasion of your next trip between the amazing hills of Florence. Kind regards

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice visit, beautiful location, would recommend!
Beautiful location and great to get away to “ the country” for the evenings. Good breakfast, twin beds put together were on the hard side and carpet was not vacuumed. Everything else seemed clean in the large and attractive room.
Stayed 2 nights in May 2019
Response from Federico Bali - General Manager on Jun 14, 2019
Dear guest, thank you for this amazing feedback. I am sorry you didn't like the bed but in all of our rooms we have twin beds to assemble or leave separated according to our guests request. Although in our Deluxe rooms we have the kind size bed. Thanking you again for taking the time to review your stay at the Demidoff Country Resort, we hope you will choose us again for your next trip in Florence. Kind regards

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The panoramic vistas seen from the balcony are stunning, and Firenze is visable off in the distance. Great place and the staff were great.
Stayed 2 nights in Sep 2018
Response from Federico Bali - General Manager on Sep 15, 2018
Dear customer, we reviewed your comments regarding your stay with us at Demidoff Country Resort. Rest assured that we do take all comments seriously and appreciate all the feedback we can get to help us in our ongoing efforts to improve our service. We hope to have the opportunity to welcome you again in our hotel. We remain at your complete disposal. Federico Bali General Manager

2/10 Terrible

Eileen

Won’t stay again
We had to have an early check out because a family member was unwell we booked for 4 nights and only wanted 3. The hotel refused to reimburse one night!! Also our room has no electric power points
Stayed 5 nights in Aug 2018
Response from Federico Bali - General Manager on Sep 8, 2018
Dear Eileen, we reviewed your comments regarding your stay with us at Demidoff Country Resort. Rest assured that we do take all comments seriously and appreciate all the feedback we can get to help us in our ongoing efforts to improve our service. We hope to have the opportunity to welcome you again in our hotel. We remain at your complete disposal. Federico Bali General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value in the Tuscano- Easy access to area sites while situated in the beautiful countryside
Stayed 2 nights in Jul 2018
Response from Federico Bali - General Manager on Sep 8, 2018
Dear , Thank you for your review on your stay at the Demidoff Country Resort. We are very pleased to read that your stay lived up to your expectations and I hope to welcome you as our guest on your next trip to Florence. Kind regards, Federico Bali, General Manager

8/10 Good

Dave, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location outside Florence if you have a car
had a great stay and more investment taking place which will only improve things. the bar food menu is a little restrictive but good bars and restaurants 3km down the road
Stayed 6 nights in Jul 2018
Response from Federico Bali - General Manager on Sep 8, 2018
Dear Mr. Dave, Thank you for your review on your stay at the Demidoff Country Resort. We are very pleased to read that your stay lived up to your expectations and I hope to welcome you as our guest on your next trip to Florence. Kind regards, Federico Bali, General Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

2/10 Terrible

Grigor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

melis, Massachusetts

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
I was here for almost 10 day and was beautiful the only thing was the location is like a have your from the center of florence soo just keep that in main
Stayed 7 nights in Sep 2017

8/10 Good

Diana, New York, NY

Liked: Staff & service
Beautiful hotel
Beautiful hotel and friendly staff but there was two main issues I had. One of them being that there was no air conditioner and the heat made it unbearable. The second problem was the location. It is so far from the bus station. I hated the idea of coming and going from the hotel. I would suggest maybe having an hourl van or something to drop people off at the bus station. It would make it easier for travelers to get by. And the location would not be an issue when people book this hotel.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean. Front desk is helpful. Breakfast is okay, could have more variety. Shower room is not well designed, shower head is facing the shower door and water can sprinkle on the floor and flood the bathroom or will need a lot of towel to dry it. The hotel has a good view on top of the hill but not a good choice if you want to be close to Florence, otherwise the hotel is good in general.
Stayed 3 nights in Jun 2017

2/10 Terrible

Chris, Carlisle U.K

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Country Resort" !!
The only thing that can be described correctly at this hotel is it's in the countryside ! As for a "resort " the phrase is laughable ! Firstly , 8 sunbeds outside on a small terrace adjacent to an indoor pool does constitute a resort ! Apart from a small decked area which is rotten that is the sum total of outside facilities! Now the rooms ! The classic room is of a standard that can only be described as "hostel " standard. Having refused to stay in this room I was moved to another hotel for 1 night to be given there executive room which if you were lucky may attain standard status . The staff are willing but are led by a lack of management direction to the point of being chaotic !! After being kept waiting for two hours before getting my " hostel standard room - I spoke to the manager via phone to voice my considerable dismay ! As I said earlier, I was upgraded, but the standard of cleaning was a disgrace ! Beds crisply made & towels hung & straightened but no sign of a vacuum or a duster My point is further verified by s picture of a glass in the lobby that was there for my entire stay ! The restaurant ! - I was on half board & my first meal was a health hazard! Uncooked chicken !! Needless to say, I ate elsewhere at my own expense . I could go on & on - my advice to all STEER CLEAR!!!!!
Total sunbeds !
Dirty glass - there all stay !

2/10 Terrible

Andrew, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Avoid

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
Very nice quiet area with beautiful view, about 15m from the center of Florence. Few restaurants down the road, with a small supermarket nearby as well. Staff helpful, and price competitive, as advertised. Breakfast was a bit disappointing but I would return.

8/10 Good

John, Victoria Canada

Liked: Staff & service, room comfort
Relaxing with great views
The Staff at the hotel and in the restaurant were first class. All were exceptionally helpful. In that it is a half hour from town it is a hotel where your focus should be on relaxing particularly if you don't have a car.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Stay in Europe
We cannot say enough about this hotel/resort. Florence was awesome in itself, but the hotel surpassed our expectations. From the welcome, to the breakfast, to the pool, and the room, we were satisfied. The shuttle to/from Florence was convenient, so as we did not have to try to drive ourselves.

8/10 Good

chris@castangiausa, Davidoff Resort

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pitti U'omo June 2014
Overall a very good place. Very nice staff.

8/10 Good

Bob G, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Firenze stopover -
Just a few kilometers north of Florence. Clean, comfortable, quiet room, excellent service, surprisingly good dinner cuisine at the restaurant. Recent remodel was thorough, including pool. Staff very helpful. Great getaway and good value for seeing the birthplace of the Renaissance!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Mixed experience
The good: 1) me and my wife were on our honeymoon and the hotel set for us champagne with ice in the room which was very nice and kind. 2) The staff is kind and helpful 3) The sauna and swimming pool surely upgraded the hotel. The bad: 1) Although the hotel was with minimal capacity, we and many other guests were set with a view to the parking area. 2) The shower had almost no hot water. 3) The walls were thin, and we heard noises from nearby room.

10/10 Excellent

Oren, Tel Aviv, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay
When we arrived we discovered there was a third bad in the room instead of a crib. the bad was replaced in 7 minutes. we had a big balcony watching over the valley to Firenze direction - very beautiful view. The pool is big and beautiful with king size tanning bads and other sitting solutions - very spoiling. Breakfast is very good and rich - enjoyed it every morning. The front desk personnel were very polite and helpfull. In some way I feel sorry we didn't spend more time in the hotel since we were too busy traveling Toscany. The hotel quality matches the room price and you get all what you paid for!! If you plan to travel all day and just sleep and eat breakfast in the hotel, I would recommend finding a cheaper hotel - this hotels is certainly a one that you would like to spend some time in. One more thing. The hotel is a minute drive from Pratolino where there is a great restaurant managed by a nice italian called Zucchi - A must go restaurant. Besides that, the hotel is surrounded with very good italian restaurants, just 10-15 minutes of driving. From the Hotel to Firenze, it's only 20 minutes driving. I, my wife and my 2.5 months son enjoyed the hotel very much and hope to come back in the future.

8/10 Good

Peter, Kilmington, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Demidoff Country Resort - excellent staff
Very clean and comfortable and the staff are exceptionally friendly and helpful.

4/10 Poor

Didier

Disliked: Staff & service, property conditions & facilities, room comfort
Pas top
La literie était en très mauvais état. Le repas du soir a été interminable car le service est trop long par contre la cuisine était bonne. La piscine inutilisable car l'eau etait trouble. Très déçu.
Stayed 2 nights in Sep 2022

8/10 Good

mi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Śniadania tragiczne, okropna kawa!
Stayed 1 night in Sep 2021

6/10 Okay

Jalis

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Stayed 2 nights in Aug 2021

6/10 Okay

Francesca

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
La location bella ma datata, ha vissuto tempi migliori, ed è un peccato perche la struttura è bella, ma un po' trascurata. La camera pulita e comoda, a un certo punto è andata via l'acqua, abbiamo chiesto notizie al personale, e non siamo stati i soli, ci è stato risposto che a volte accade... alla minaccia di chiamare l'ufficio
Stayed 1 night in Aug 2021

8/10 Good

MARCO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura piacevole
Stayed 3 nights in Aug 2021

8/10 Good

Danilo

Traveled with partner
Liked: Cleanliness, amenities
Molto bella la piscina esterna. Spiacevole la confusione nelle aree comuni ed il poco rispetto delle normative covid
Stayed 4 nights in Aug 2021

8/10 Good

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
immersa nel verde, si stava bene
Stayed 9 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
A
Stayed 1 night in Aug 2021

8/10 Good

Michel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Soggiorno piacevole, personale un po’ particolare ma molto gentile, struttura munita di molti servizi peccato non poterli utilizzare anche dopo le 20, piscina esterna bella ma piena di api, nessuno è stato graziato da una puntura, sarebbe utile una disinfestazione.
Stayed 2 nights in Aug 2021
Response from La Direzione on Aug 25, 2021
Gentile Cliente, Grazie per la sua recensione. Ci fa molto piacere che il suo soggiorno è stato piacevole. Purtroppo essendo immersi nel verde e avendo tante piante ben curate e inevitabile la presenza di api per le quali usiamo un prodotto per allontanarne. La ringraziamo nuovamente per la sua recensione e speriamo di rivederla presto.

8/10 Good

Nikolaj Skipper

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hyggeligt hotel med indendørs og udendørs pool
Dejligt hotel med god pool hvor vi havde 2 overnatninger. Hotellet er ikke top moderne og mener ikke det er 4 stjerner, kun 3. Men udsigten var fantastisk. Men vi fik god betjening. Personalet var venlig og hjælpsom. Værelserne var gode og god rengøring.
Stayed 2 nights in Jul 2021

6/10 Okay

Carlo

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

4/10 Poor

Michela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel da incubo
2 giorni per concludere un viaggio con mamma. Attesa per check in 1,15 ora perché la camera insieme a quella di altre 2 ospiti doveva essere ancora pulita. Abbiamo scoperto poi che le camere sono pronte dalle 17 in poi almeno per la nostra è stato così anche il giorno dopo. Comunque sua pulizia camera e parti comuni pessima: polvere ovunque, letto non tirato, tappeto del bagno gettato dove l’avevo lasciato, terrazzo sporco. Colazione con dolci “antichi”.e di pessima qualità ( confezionati) Unica nota positiva rimane il personale professionale e sorridente. Peccato perché la struttura è potenzialmente buona.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Me ha encantado este hotel, el lugar y el entorno es precioso, las instalaciones de hotel son muy bonitas tanto la piscina interior como la exterior. Las habitaciones están muy limpias, pero el baño es un poco antiguo , tendrían que hacer unas pequeñas mejoras. El Recepcionista muy amable.
Stayed 8 nights in Aug 2019

8/10 Good

Massimiliano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buona location. Alcuni particolari importanti da migliorare. Nel complesso il livello è molto buono.
Stayed 6 nights in Aug 2019

8/10 Good

marzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end relax
L hotel e’ In collina. Posto tranquillo e rilassante la zona piscina e’ Carina alcuni sdrai dovrebbero essere cambiati bella la piscina interna e la zona relax
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
La struttura è un 4 stelle ma un po’ datata, ha delle belle piscine una interna ed una esterna una buona posizione in collina ma alllo stesso tempo vicino Firenze.
Stayed 1 night in Jul 2019

8/10 Good

Soma

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from Federico Bali - General Manager on Jun 14, 2019
Dear guest, thank you so much for this so positive feedback. Our main concern and priority is to arrange an amazing stay for all of our guest so we really appriciate response as positive as yours. We are glad that the stay was up to your expectations, and we hope we will get the chance to welcome you again in the future. Kind regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Il personale molto gentile e disponibile. L'hotel è in una splendida posizione, ha un parco molto curato e una bella piscina con vista panoramica.
Stayed 1 night in Jun 2019
Response from Federico Bali - General Manager on Jun 14, 2019
Gent.mo Ospite, La ringrazio per il tempo speso a recensire il Demidoff Country Resort. Siamo veramente contenti che il soggiorno sia stato all'altezza delle Sue aspettative e speriamo di avere la possibilità di accoglierla nuovamente in futuro. Cordiali saluti

8/10 Good

Oliver

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Federico Bali - General Manager on Jun 14, 2019
Dear Oliver, thank you for the time spent to review the Demidoff Country Resort and for this positive feedback. We do everything we can to satisfy our guests and we will be happy to welcome you again in occasion of your next trip in Tuscany. Kind regards

10/10 Excellent

Albert Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Federico Bali - General Manager on Jun 14, 2019
Dear Mr. Vinicius, thank you for taking the time to share this amazing feedback with us. We do everything we can to make the stay of our guest as relaxing and confortable as we can. We hope we will get the chance to welcome you again in the future. Kind regards