Ratings based on 12 Verified Reviews

3.3 out of 5
67% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

a five star service from a 3 star hotel

Posted Aug 23, 2014
Pros: Great Location Very helpful staff Comfortable Room
Location: Great location. Churchgate Station, Flora Fountain., Law Courts, Clock Tower, Mumbai Oval, Shopping Street are and easy 5-10 minutes walk
This was my first visit to India. I had two free days in Mumbai after a business trip in the north of the state. I looked for a hotel with a good location and reasonable reviews.I eventually settled for the Astoria. I arrived at around 10.00pm and was informed that my room had been upgraded. A great start. The room was a very spacious and comfortable suite with all the usual amenities including a very comfortable bed and great pillows. The wi-fi connection is reliable and good.The location is excellent and there are several "must see" heritage sights within minutes walking distance from the hotel.Even the Gateway to India is a comfortable 15-20 minute walk. The hotel staff are very quick to respond if anything is wrong. I thought that I had a problem with the TV and air conditioning. On both occasions a member of staff came immediately. On both occasions I had simply not used the correct switch!! I ate in the hotel restaurant on two of my three evenings. I tried the buffet which was reasonably priced and although the choice was more limited than in higher grade hotels, the food was very good. I also tried the Goan fish curry off the a la carte menu which was excellent. Staff in the restaurant are efficient,courteous and friendly. I cannot speak too highly of the reception staff. They were very professional and helpful throughout my stay. On my last day they ordered me a taxi for the airport. I left the hotel at 7.00am to get my flight at 9.45am. When I arrived at the airport,
5 out of 5
Recommended
by A verified traveler from Berkeley, CA

Perfectly fine boutique hotel in Mumbai

Posted Dec 2, 2011
Location: Churchgate, where this hotel is, is a good starting point. Mumbai has never been a favorite city of mine, but there are good things to see. Nearby, off the Gatweay to India, near the Taj Hotel, are caves with ancient paintings. that can be reached in small boats. Near there is the Prince of Wales museum with a fine collection of miniature paintings, and a pleasant cafe, where many artistic types hang out. Mumbai stands out for its large Parsi community. Interesting people who have managed to preserve their own customs, but have taken a tremendous interest in the best of western culture as well - e.g. Zubin Mehta. Check newspapers for cultural events. Try to get out and meet real Indians, the heart of the country.I do recommend Lonely Planet as a starting point. Learn patience, because you will need it. But just chill and watch people when you get held up in things.
This hotel is in an old building, restored with some vestige of former decrepitude evident. Charming. Really! Updated decor is in good taste, and the lobby is very contemporary and comfortable. Food is reasonably priced and good. Includes great buffet breakfast. Try chicken fried rice or veggie noodles when you need a break from spice. Free Yfi in the lobby. Friendly and helpful staff. Great location with access to major points of interest. I am an old India-hand, and staying in this slightly upscale place was a new thing for me but I was with a group from Europe. I liked it, and it held up, way above the following experience in a 5-star place in Delhi that was obscene in the add-ons and absurd pseudo-luxuries. I look for human scale in a hotel, and i found it here.
3 out of 5
Recommended
by A verified traveler

Great Location

Posted Nov 15, 2011
Stayed at Astoria hotel for 4 nights, overall experience good. Staff very pleasant and helpful. Safe for women travellers. The quality of food is below average, I would suggest eating out. Close to Churchgate train station.
1 out of 5
by A verified traveler from London

Customer Service at Its Worst

Posted Mar 8, 2008
This hotel is centrally located and within easy walking distance of the main central sites. The rooms are well decorated and clean. The only big downside to this hotel has to be the staff who I have to say are some of the worst I have ever come in 6 years of working in the hotel business. Customer Service is not in their vocabulary, the reception staff are curt and rude and seem to treat customers on the basis of we don't realy care if you come back again! Its a shame.
4 out of 5
Recommended
by A verified traveler from London

Good Location

Posted Mar 2, 2008
Efficent and clean
4 out of 5
Recommended
by A verified traveler from Surrey

Good Value

Posted Mar 26, 2006
This hotel more than met my requirements. In my opinion you don't go to Mumbai to sit by a pool and wallow in the luxuriousness of your hotel. You go there to get out amongst the sites, smells and sounds of the city and this hotel is ideally placed to allow you to do that. The service was efficient and courteous will staff always saying hello. My room was clean, with an adequate amount of furnishings.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Heidenheim

Zentral gelegenes Hotel in Churchgate

Posted Jan 31, 2015
Pros: Zentrale Lage und guter Zimmerkomfort
Cons: Spiegel im Bad war schon stellenweise blind. Ein neuer Spiegel wäre angebracht.
Location: Churchgate, Nähe Marine Drive. Gute Basar-Einkaufsmöglichkeiten und abends am Marine Drive entlang spazierengehen. Sehr erlebenswert.
Als Ehepaar mit Tochter und Ehemann waren wir 4 Tage im Astoria. Zimmer gut und ausreichend ausgestattet. Bad und WC absolut in Ordnung. Auf einer Freifläche neben dem Hotel waren tagsüber ab und zu Pumpgeräusche zu hören, da Wasser abgesaugt wurde. Frühstücksbuffet war gut und ausreichend. Preis-Leistungsverhältnis für die gute Lage in Ordnung.
3 out of 5
by A verified traveler

Hotel ist direkt neben Churchgate Station

Posted Dec 10, 2014
Pros: Zimmer war sauber
Cons: Freundlichkeit, Personal, Service
Location: Churchgate, Sehenswürdigkeiten
Liegt in Colaba und Sehenswürdigkeiten sind zu Fuß ereichbar (Gateway of India, Taj Mahal Hotel, Marine Drive). Zimmer sind sauber, Essen in Ordnung. Personal sehr komisch und machte teilweise einen unmotivierten Eindruck. Wünsche beim Frühstück wurden erfüllt, nachdem man einen wiederwilligen Blick des Personals begegnet ist. Beim Check In fand ich mich verloren und habe mich nicht als Gast gefühlt. Insgesamt ok, würde evtl nach einem anderen Hotel das nächste mal suchen.
3 out of 5
Recommended
by A verified traveler from München, Deutschland

Das Astoria liegt im Zentrum Mumbai's - ca. 1,5 km zum Gate of India

Posted Jan 31, 2011
Das Astoria liegt im Zentrum Mumbai's ca. 1,5 km zum Gate of India Personal ist sehr zuvorkommend und hilfsbereit. Pickup Service vom und zum Airport wurde organisiert (Hotel hat eigentlich keinen Tourist service). Zimmer und Bad war sauber. Badausstattung hätte bei dem Preis besser sein können.
3 out of 5
by A verified traveler from München, D

Preis-/Leistungsverhältnis stimmt nicht

Posted May 8, 2008
Das Hauptproblem für europäische Reisende dürften die größtenteils alten und wenig ansehnlichen (teilweise auch schmutzigen) Bäder sein. Das Frühstück ist für europäische Geschmäcker ebenfalls schwierig.