Good Location, comfortable, but basic
Posted Mar 11, 2015
1) Location - quiet location yet walking distance to the famous linking road bandra
2) Cleanliness - Very clean and tidy
3) Were kind enough to allow me an extended checkout till 1330 hrs and also allowed me to keep my luggage in store with them post check-out for a few hours.
1) At checkout had an disagreement over what to pay them at checkout for the room despite having an expedia confirmation voucher clearly mentioning the amount payable including the taxes. They insisted that the taxes were not included in the amount shown on my voucher as per the email that they had rcvd from expdia. In the end they relented and I paid what was mentioned on the voucher only.
2) no laundry post 7pm
3)When asked for an iron and an ironing stand to do it myself, was told that they do not provide such facilities in the room, which I thought was rather strange considering my experience with other hotels.
Breakfast - Did not manage to have break fast, so cannot comment on that.
Overall - Will happily go back and recommend to one and all, despite the payment issue, coz I genuinely believe it was a misunderstanding.
Comment from Hotel Management
Nov 5, 2016 by Norbert Pinto, Hotel Management
Thank you for reimposing your faith in us inspite of a major hiccup at the point of check out.
We look forward to having you with us and assure you the best in service and hospitality.