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Reviews of Executive Enclave

3.5 out of 5
Executive Enclave
331, Dr. Ambedkar Road, Pali Hill, Bandra (West), Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 119 reviews" "
Rating 8 - Good. 59 out of 119 reviews" "
Rating 6 - Okay. 23 out of 119 reviews" "
Rating 4 - Poor. 4 out of 119 reviews" "
Rating 2 - Terrible. 3 out of 119 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Reeyaz

Liked: Cleanliness, staff & service, amenities
Very good stay. Better than expected
Stayed 1 night in Apr 2022

2/10 Terrible

Patrick

Disliked: Property conditions & facilities
Stolen credit card number, stay away!
Warning!!! This place will steal your credit card number. A week after I checked out I noticed had two fraudulent charges on my card of over six hundred dollars for food and drinks at the rooftop bar and restaurant attached to this hotel. Not worth the risk.
Stayed 7 nights in Mar 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outrageous
Ridiculous view of slums overlooking the pali hill high-rise buildings. Seriously should close this motel. Not fair to an international crowd.
Stayed 1 night in Mar 2022

6/10 Okay

Vishal

Stayed 1 night in Mar 2022

10/10 Excellent

Monish

Traveled with partner
Liked: Cleanliness, staff & service
Amazing property. Updated rooms and clean hygienic environment. Value for money. Amazing fnb outlets bar culture makes a perfect place on weekends. No need to go out. Hotel has a vibe
Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean rooms, comfy beds
Stayed 1 night in Dec 2021

10/10 Excellent

Bharat

Stayed 1 night in Dec 2021

10/10 Excellent

Nikhil

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 3 nights in Feb 2020
Response from Nobby on Mar 18, 2020
Dear Guest, Greetings from the team of the Executive Enclave. Thank you for taking the time out of your busy schedule to post your review of your stay with us,and for rating us so highly. We look forward towards having you stay with us once again in the near future. Warm Regards Norbert Pinto

6/10 Okay

Desmond

adequate
rooms need a lot of T.L.C. rooms service trays stay outside for hrs, corridor passage is only 3.5ft { very very narrow makes it difficult walk truly in bad shape
Stayed 2 nights in Jan 2020
Response from nobby on Mar 18, 2020
Dear Mr Desmond, Extremely sorry for the inconvenience caused to you,we take guest reviews very seriously and remedial action has been initiated and briefing with the F & B team,as well the House Keeping team and assure you that there will never be a repeat of the same. Looking forward towards having you with us once again in the near future. Warm Regards Norbert Pinto

6/10 Okay

Mayur

Business traveler
Disliked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good value for money!
The hotel was centrally located, represented good value for money; the staff were very attentive and helpful. The accommodation was clean and fairly spacious. All in all a nice experience. There was no WiFi facility however & breakfast was not included. The location though convenient had no surrounding amenity space and the area nearby was congested. However this is a feature of Mumbai in general.
Stayed 4 nights in Dec 2019

8/10 Good

Alison, Canada

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast and friendly and helpful staff. Only issue was the keycard kept failing and we had to get a new one almost every other day.
Stayed 7 nights in Dec 2019

6/10 Okay

Utkarsh

Stayed 2 nights in Dec 2019

10/10 Excellent

Atul, Mombasa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, nice rooms, excellent food even if the breakfast choices are slightly limited. Superb service and very friendly and accomodating staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located, close to transportation and to restaurants, cafes, etc. The hotel staff are very cordial and efficient. The free breakfast has variety and is well prepared, and with plenty of fresh food. The wifi doesn't work that well in all corners of the hotel room. So the wifi signal could be improved.
Stayed 4 nights in Jul 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location!
clean. The hotel is in a great middle location of city to see the sites and at night near many restaurants, cafes and bars. The breakfast was good. However, I had two things I was concerned about during my stay. First, I was unable to connect to Wi-Fi in my room. The Wi-Fi worked in lobby and breakfast floor only. During breakfast a guest accidentally dropped a serving utensil on the floor in front of staff, guest picked utensil from floor and put back on table. Staff did not remove dirty utensil from buffet table. I still would recommend this hotel and would stay again.
Stayed 4 nights in Jun 2019

8/10 Good

WendellFR, New York, NY.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall, it is a decent hotel but in desperate need of an update. The staff are great; the restaurant is different from the one when I last stayed there. Not bad at all but I preferred the food that was served in the last. The Terra bar that was on the rooftop terrace is no longer open. The bathroom/showers need a complete makeover! Very importantly these days, the internet connection is terrible and, to make matters worse, there are websites that are blocked so you cannot —at all— navigate in them; case in point, my airline’s website! I don’t know who decides which websites to block but they are doing a terrible job as, within reason, the internet should be wide open especially for business travelers.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Mar 2019

8/10 Good

GILLIAN

Liked: Staff & service
Decent hotel well located
A well located hotel. Rooms need a major update. However their service and attention to guests is outstanding.
Stayed 2 nights in Feb 2019

8/10 Good

hamza

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access.. but not too crowded area..
Stayed 7 nights in Feb 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Everyone was very kind and thoughtful. Nice hotel.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I’ve been staying at this hotel for 20 years the staff are EXCELLENT! The location is great being in Bandra... the wifi was not excellent but it’s India
Stayed 10 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend if in area
Clean hotel in good location and accessible wifi
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend for a short stay
Clean and comfortable accommodation
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Staff & service
The staff is fantastic! Keep a lot of 50 or 100 INR handy and you’ll be treated extremely well!
Stayed 1 night in Jan 2019

10/10 Excellent

irving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't like big cities too much but if i have to spend a few nights in bombay, this is the area & hotel i like to stay at & the staff are very friendly & most helpful w/whatever my needs may be
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The location is great. The room was old and tired. The cleanliness was lacking. However, the staff is helpful and pleasant. Breakfast was basic.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from G.M on Sep 8, 2018
Thank you for choosing the Executive Enclave as your preferred hotel to stay in during your recent visit to the city of Mumbai and for rating us 5 on 5 for the service and hospitality on offer. We look forward to welcoming you at the hotel in the near future. Warm Regards Norbert Pinto General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

8/10 Good

PRITAM

Liked: Cleanliness, staff & service, room comfort
On night of 09-04-2018 I had dinner at same place where breakfast is served in d Morning. That night I found the staff busy among themselves in chatting. They weren't concern about the customer plus they were on the side of room where customer voice is not reachable due to glass wall in between. Restaurant service.

10/10 Excellent

irving

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel, the staff is very friendly & extremely helpful w/whatever help i needed.....i will be staying here again

8/10 Good

HIMANSHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good 3-star hotel.
A nice hotel in a very good area. Very good service.

8/10 Good

Hafiz

Liked: Room comfort
Meets the expectation of a 3 star hotel.
We were initially placed in a dingy room but upon complaining they promptly changed us. Overall it meets a 3 star hotel expectation. I wasnt WOW’ed by no means.. We paid about 150$ a night which I found expensive but that’s mumbai for you!
Stayed 7 nights in Jan 2018
Response from Norbert Pinto on Mar 3, 2018
Dear Mr.Hafiz Thank you for choosing the Executive Enclave as your preferred hotel to stay in during your recent visit to the city and for taking the time out off your busy schedule to write a review of your stay with us. Regret the initial discomfort caused to you, and we look forward towards having you with us once again in the near future. Warm Regards Norbert Pinto

6/10 Okay

Sherwin

Disliked: Cleanliness, property conditions & facilities
Needs improvement
The hotel requires improvement. Rooms have become shaby and are in need of refurbishment. Bathrooms lack of exhaust makes the whole room smell. Outlets were not working. Mini bar is not stocked
Stayed 3 nights in Jan 2018
Response from Norbert Pinto on Feb 3, 2018
Dear Mr. Sherwin Thank you for choosing the Executive Enclave as one of the preferred hotel to stay in during your recent visit to the city of Mumbai. We have taken your review seriously and checked the room that you stayed and renovation work has been initiated, the Mini Bar was emptied as per request of previous guest and was not stocked by the Room Boy who is suspended for 2 days, in regards to the exhaust we do have a exhaust in the room the same was not switched on. Looking forward to having you with us in the near future. Warm Regards Norbert Pinto General Manager

8/10 Good

champ

Liked: Staff & service
Excellent location
Breakfast needs improvement in quality and variety
Stayed 2 nights in Jan 2018
Response from Norbert Pinto on Feb 3, 2018
Dear Guest Thank you for choosing the Executive Enclave as one of the preferred hotel to stay in during your recent visit to the city of Mumbai. We have noted your comments and will speak to the Breakfast Chef in regards to same. Looking forward to having you with us in the near future. Warm Regards Norbert Pinto General Manager

8/10 Good

Sheila, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near shopping.
Only five minutes from the vibrant Linking Road.Lots of restaurants nearby.Starbucks nearby.
Stayed 2 nights in Jan 2018
Response from Norbert Pinto on Feb 3, 2018
Dear Ms. Sheila Greetings from the team of the Executive Enclave Thank you for a positive review and look forward to having you with us once again in the near future. Warm Regards Norbert Pinto General Manager

6/10 Okay

neiljose, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for your money.
Comfortable, convenient hotel. Staff was courteous. However the environment was noisy & there was garbage dump just outside the front entrance. Much recommended to fellow travellers looking for a comfortable & clean rooms.
Stayed 2 nights in Dec 2017
Response from Norbert Pinto on Jan 9, 2018
Dear Guest Thank you for choosing the Executive Enclave as your preferred hotel to stay in during your recent visit to the city of Mumbai. With the Swaach Bharat initiative taken by the Govt of India, the same has been cleared. Highly appreciated you recommending Executive Enclave to other travelers. Looking forward towards having you with us in the near future. Warm Regards Norbert Pinto

6/10 Okay

inderdeep

Liked: Staff & service
Stayed 3 nights in Dec 2017

8/10 Good

Umesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks you Executive Enclave
We arrived very early at 6:30am and were already dreading a long wait for room. Hotel provided temporary room so we could rest while our main room was made ready. Thank you Executive Enclave.
Stayed 1 night in Dec 2017
Response from Norbert Pinto on Jan 9, 2018
Dear Mr. Umesh Thank you for choosing the Executive Enclave as your preferred hotel to stay in during your recent visit to the city of Mumbai. Appreciate a very positive review and look forward to having you with us once again in the near future. Warm Regards Norbert Pinto

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was decent for the price paid. Staff was very helpful. Convenient location
Stayed 4 nights in Oct 2017

8/10 Good

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in May 2017

6/10 Okay

Jairaj

Disliked: Staff & service
Stayed 2 nights in May 2017

10/10 Excellent

mac, germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel , liked it
Mumbai's infrastructure is mixture of posh restaurant and hotels sandwiched between chawls (slum). This is quite given and locals feel pretty okay about it. This hotel also faces a chawl right in the middle of Bandra and it was totally okay. The hotel staff, food, room and toilet were absolutely fine. I felt quite comfortable.

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good to stay
Very good and very good price

10/10 Excellent

Sree Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing the hotel staff were polite, friendly and most helpful. The restaurant was amazing and food Delicious.
Response from General Manager on Nov 26, 2016
Dear Guest, Thank you for choosing the Executive Enclave as your preferred choice of hotel to stay in during your recent visit to the city. We appreciate the highly positive feedback on your stay with us and look forward to having you with us in the near future. Warm Regards Norbert Pinto

8/10 Good

MANOJ KISHIN

Liked: Cleanliness, staff & service
Great for the budget.
Room safes were a bit small, not enough to put a laptop. Limited selection of breakfast. But overall a great hotel for the price. Would help if the general conditions of the rooms were a bit better.
Response from General Manager on Nov 5, 2016
Dear Guest, Thank you for choosing the Executive Enclave as your preferred hotel to stay in during your recent visit to the city. We have noted your comments and action has been initiated to see what we can do about the safety lockers. Looking forward towards having you with us in the near future. Kind Regards Norbert Pinto

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had been to Mumbai on a business trip and wanted a quiet room, on check-in I asked the manager to give a quiet room, but this person put me in a room facing the main road with traffic. Though I did not take this issue with him, I did not like it.
Response from General Manager on Nov 5, 2016
Dear Guest, Thank you for choosing the Executive Enclave as your preferred hotel to stay in during your recent visit to the city. Extremely sorry for the unprofessional behaviour of the Manager on duty after a thorough investigation the Manager on duty was reprimanded. We hope you give us another opportunity and I assure you that we will ensure you get a room away from the road, please do mention the request when making your reservation Looking forward towards having you with us in the near future. Kind Regards Norbert Pinto

8/10 Good

hugo, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in good place
good attention
Response from General Manager on Nov 5, 2016
Dear Mr. Hugo Greetings from the team of the Executive Enclave Thank you for a positive review and looking forward towards having you with us in the near future. Kind Regards Norbert Pinto

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Choice
Is this a NIGHTCLUB or a hotel? They need to decide. They have frequent banquets in the lower floor with very loud music shaking the lower rooms until 1 am. They obviously care more about income from the banquets than client comfort. Otherwise the breakfast was decent and the rooms ok, nothing special. I would definitely recommend finding a different hotel based on the excessive noise.
Response from Norbert Pinto on Nov 5, 2016
Dear Guest, Regret the inconvenience caused to you because of the loud hotel music played by the host holding the party , we have taken note of your complain and assure you remedial action has and will be taken. We hope you give us another opportunity to redeem ourselves. Kind Regards Norbert Pinto