Ratings based on 26 Verified Reviews

3.8 out of 5
88% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Terrible Choice

Posted Apr 14, 2016
Is this a NIGHTCLUB or a hotel? They need to decide. They have frequent banquets in the lower floor with very loud music shaking the lower rooms until 1 am. They obviously care more about income from the banquets than client comfort. Otherwise the breakfast was decent and the rooms ok, nothing special. I would definitely recommend finding a different hotel based on the excessive noise.
Comment from Hotel Management
Nov 5, 2016 by Norbert Pinto, Hotel Management
Dear Guest, Regret the inconvenience caused to you because of the loud hotel music played by the host holding the party , we have taken note of your complain and assure you remedial action has and will be taken. We hope you give us another opportunity to redeem ourselves. Kind Regards Norbert Pinto
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

A good 3-star hotel

Posted Apr 2, 2016
Pros: The staff were very polite and went out of their way to help you.
Cons: The roof-top restaurant, someone to be hired to keep the rest room clean at all times as the smell of urine is terrible when exiting the restaurant.
Location: There is Hill Road and Linking Road close by to shop and other restaurants.
This was our first stay at the Executive Enclave and on the whole our stay was very pleasant.
Comment from Hotel Management
Nov 5, 2016 by Norbert Pinto, Hotel Management
Dear Rose Thank you for choosing the Executive Enclave as your preferred hotel to stay in during your recent visit to the city. We have noted your comments on the hygiene in regards to roof top restaurant and assure you that we have now deputed a person to keep the area clean. Looking forward towards having you with us in the near future. Kind Regards Norbert Pinto
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Conveniently located suburban hotel

Posted Aug 25, 2015
My third stay at this hotel, feels like returning home. Excellent guest services make you feel welcome. Good value for money, includes a sumptuous buffet breakfast with traditional and local cuisine. Will definitely stay with them again on my next visit.
Comment from Hotel Management
Nov 5, 2016 by Norbert Pinto, Hotel Management
Dear Karen Thank you for choosing the Executive Enclave as your preferred hotel to stay in during your visit to the city. It is regulars like yourself who become Brand Ambassadors to the Executive Enclave that has helped us reach where we are at this point of time. Looking forward towards having you with us in the near future. Kind Regards Norbert Pinto
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2015
We had pleasant stay there and staff was very helpful. very good breakfast
Comment from Hotel Management
Jun 19, 2015 by Norbert , Hotel Management
Dear Guest Happy to know you had a pleasant stay and found the breakfast very good. We look forward to having you with us on your next visit to the city. Regards Norbert Pinto
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Pros: Breakfast
Cons: Ants in the room
Location: Shopping
Great experience for a family. Convenient location. Good airport pickup. Good breakfast.
Comment from Hotel Management
Jun 19, 2015 by Norbert Pinto, Hotel Management
Dear Guest, Thank you for a very positive review and look forward to having you stay with us on your next visit to the city. Regards Norbert Pinto
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Location, comfortable, but basic

Posted Mar 11, 2015
Pros: location
Location: linking road
Positives: 1) Location - quiet location yet walking distance to the famous linking road bandra 2) Cleanliness - Very clean and tidy 3) Were kind enough to allow me an extended checkout till 1330 hrs and also allowed me to keep my luggage in store with them post check-out for a few hours. Negatives: 1) At checkout had an disagreement over what to pay them at checkout for the room despite having an expedia confirmation voucher clearly mentioning the amount payable including the taxes. They insisted that the taxes were not included in the amount shown on my voucher as per the email that they had rcvd from expdia. In the end they relented and I paid what was mentioned on the voucher only. 2) no laundry post 7pm 3)When asked for an iron and an ironing stand to do it myself, was told that they do not provide such facilities in the room, which I thought was rather strange considering my experience with other hotels. Breakfast - Did not manage to have break fast, so cannot comment on that. Overall - Will happily go back and recommend to one and all, despite the payment issue, coz I genuinely believe it was a misunderstanding.
Comment from Hotel Management
Nov 5, 2016 by Norbert Pinto, Hotel Management
Dear Guest. Thank you for reimposing your faith in us inspite of a major hiccup at the point of check out. We look forward to having you with us and assure you the best in service and hospitality. Kind Regards Norbert Pinto
4 out of 5
Recommended
for Everyone
by A verified traveler

This hotel is in close proximity to shopping.

Posted Mar 11, 2015
Hotel staff was very friendly. Hotel was a little run down, sheets were dirty upon check in but staff was very nice and changed them.
Comment from Hotel Management
Jun 19, 2015 by Norbert Pinto, Hotel Management
Dear Guest Regret the inconvenience caused too, we have looked into the same and taken remedial action so as not to have a repeat of the same. We look forward to welcoming you on your next visit to the city. Regards Norbert Pinto
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice place

Posted Nov 14, 2014
Great place. Good location. Good breakfast. Lovely helpful staff. Only complaint was Wifi was a little tricky to log on to and turned off over night! But always got staff to help with wifi probs if I needed it. Just a little annoying.
Comment from Hotel Management
Jun 19, 2015 by Norbert Pinto, Hotel Management
Dear Guest, We have looked into the WiFi issue which was faced by you and have spoken to the provider so as not to have a repeat of the inconvenience caused to you. Happy to know that the other areas of service met your expectation. Looking forward to having you stay with us on your next visit to the city. Regards Norbert Pinto
2 out of 5
by A verified traveler from Sydney Australia

Old uncleaned hotel with lift that hardly worked

Posted Sep 8, 2014
Pros: Location
Cons: Bathroom needs to renovated. Water pressure in the shower needs to be adjusted. Rooms needs to be cleaned throughly
Location: Bandra's Link Road was close by for shopping, just about it all
Hotel look ok from outside. I would rate this as 1 or maybe 2 star hotel. Rooms didn't look clean. Shower had no pressure water so you couldn't enjoy a decent shower. Ants were crawling everywhere. Dirty glasses and spoons were just rinsed and put back. Couldn't wait to get out.
Comment from Hotel Management
Jun 23, 2015 by Norbert Pinto, Hotel Management
Dear Guest, We have taken a strong view of your review and strict remedial action has been taken so as not to have a repeat. We hope you give us another opportunity as to see the change in cleanliness, service and hospitality. Looking forward to having you stay with us on your next visit to the city. Regards Norbert Pinto
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great Hotel/location for business/shopping

Posted Jul 21, 2014
Pros: Location, staff, good size rooms.
Cons: The staff on the stairs make a lot of noise, ask for rooms away from elevator/stairs.
I continually return to the executive enclave as the staff are great, the rooms comfortable and breakfast good. I scored room comfort low this time as was moved twice; the AC's need to be refurbished and the water pressure in my first room was lacking and hot water would come and go, as in cut off (literally). The second room the shower was mediocre and AC was barely powerful enough to cool room down. I would still return as I am sure these are small issues that can be fixed and overall the hotel is comfortable for its price range.