Ratings based on 19 Verified Reviews

4.1 out of 5
75% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

forced to use hotel taxi

Posted Apr 18, 2017
Cons: the breakfast is not suitable for Western
when I was asking to call me a taxi after checking out, the manager only agreed to help me with a taxi if I choose the 5 times more expensive hotel taxi.
4 out of 5
Recommended
for Everyone
by A verified traveler from India

very nice and clean hotel .

Posted Feb 7, 2017
Pros: very clean and co operative staff
Cons: ok
Location: Viviana mall next door . loads of enjoyment
superb .... awesome hotel . specially if u want to visit Jupiter Hospital , Thane
4 out of 5
by A verified traveler

Great location for tourism and business.

Posted Dec 4, 2016 on Hotels
Great location for tourism and business alike. Attentive staff at reception. Breakfast buffet is really good, especially for vegetarians who like Indian food. Housekeeping staff could do bit more eye for detail when cleaning as found few things with dirty spots on them. Personally, only thing bothered me was the lack of gym. Something as small as containing couple of treadmills / cross trainers would have done for me to keep up with my daily 5K walking routine and avoid putting some weight on.
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager
4 out of 5
by A verified traveler

Best hotel in thane

Posted Nov 8, 2016 on Hotels
This stay was goid
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Mr Nair, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager
4 out of 5
by bakhtyar

Posted Mar 9, 2016 on Hotels
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager
4 out of 5
by A verified traveler

Great hotel - unknown to locals(?)

Posted Jun 30, 2015 on Hotels
Excellent staff - clean rooms. Little far from the airport, but worth it. This will be our Mumbai hotel for the future.
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager
5 out of 5
by Raj from California

Excellent business hotel

Posted May 14, 2014 on Hotels
This is a fantastic business hotel to stay in. Top notch service, great facilities and great value for money. Although not mentioned in online details, the hotel does have in room Wifi and a swimming pool.
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager
5 out of 5
by A verified traveler

check-in and checkout is hassle free

Posted Mar 24, 2014 on Hotels
The rooms were very clean and the bed was well maintained. Also the curtains and bathroom added to the romantic leisure. It was a great stay
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager
3 out of 5
by Rob Gould from Florida

Late and Later

Posted Feb 28, 2014 on Hotels
The Hotel was late about most thing. The breakfast was late and got to my room so late (3pm) I returned before they could clean it. While some of the staff was nice and pleasant, most were moving around like it was a lazy day. The location is OK, but there is a great mall 1 block away that is nice. However, the building is half of a hospital, so you hear sirens all night. There are many other choices in Mumbai, choose them
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2013
Pros: much cheaper alternative than staying in Mumbai itself - only an hour and cheap by cab and the room rate is a quarter of the price
Staff friendly and helpful, everything attended to quickly and very happy to assist if i had a problem
Comment from Hotel Management
Jan 15, 2017 by Liton Sarkar, Hotel Management
Dear Sir, It was a pleasure having you stay with us at Fortune Park Lakecity , Thane. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Liton Sarkar Front Office Manager