Ratings based on 625 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location . Close to sahar international .

Posted Mar 23, 2017
Always good to stay in the grand Hyatt. It's beautiful,clean ,mordern and has great service. Love the choice of resturants on the premise. Although I WISH the management does something to promote the night club in the hotel . It's always empty ,even on weekends. I consider that a waste of prime real estate and major loss of profit. Thanks.
3 out of 5
by A verified traveler

Not a good experience

Posted Feb 11, 2017
The room service is bad.. I think they treat the customer bad when they book from Expedia. As earlier when u directly book from hotel website the experience was good
Comment from Hotel Management
Feb 20, 2017 by Hotel Management, Hotel Management
Dear Guest, We endeavour to create moments of more for all our guests & regret you did not experience the same. We assure you that the same was a one-off experience & look forward to welcoming you again.
3 out of 5
by A verified traveler

Posted Feb 2, 2017
Not very great. Have seen better 3* hotels than that.
Comment from Hotel Management
Feb 20, 2017 by Hotel Management, Hotel Management
We regret that you did not enjoy your experience with us. Please get in touch with us in order to help resolve
5 out of 5
Recommended
for Everyone
by A verified traveler

Truly grand

Posted Jan 9, 2017
The hotel is truly grand and value for money. The staff is very courteous and professional. We tried the 3 restaurants Chinese Italian and Indian. The Chinese was somewhat different from what we expected but was good. The ambience is perfect. The pool area seemed to be abit plain and forgotten. Would have loved to see more services like serving snacks.the bar in the pool area needs some uplifting. The carpet in the rooms are abit old and need redoing. Overall great experience and would definitely recommend the hotel to others and would definitely visit it again while in mumbai
Comment from Hotel Management
Feb 4, 2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your invaluable feedback & recommendation. We are glad you enjoyed a comfortable stay & delectable dining experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 1, 2017
Nice experience...excellent breakfast options...I regularly stay here when I'm in Mumbai...rational pricing...brilliant room...nice restaurant (Celini) for Pasta...
Comment from Hotel Management
Jan 19, 2017 by Hotel Management, Hotel Management
Thank you for your kind patronage. Delighted to know that you enjoy #LivingGrand with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, England

Nice hotel close to the airport

Posted Jan 1, 2017
Pros: Very clean and friendly staff.
Location: Very well located to visit the whole mumbai
Mumbai is very busy and hectic. After a day out, we came back to a lovely hotel which was very clean and also very safe. So much opposite of what we see outside the hotel on the streets. Even unbelievable but real. Enjoyed our stay, feeled like at home.
Comment from Hotel Management
Jan 19, 2017 by Hotel Management, Hotel Management
Dear Guest, We are delighted to be your home away from home & glad that you enjoyed #LivingGrand with us.
5 out of 5
by Selvie

Posted Dec 30, 2016 on Hotels
The service was amazing all the facilities were great. Really recommend this hotel Loved our stay here Selvie Kuppusamy
5 out of 5
by Vinod

The Grand hotel in Mumbai.

Posted Dec 28, 2016 on Hotels
Great stay at Grand Hyatt. Will definitely come back again just to experience the best customer service from the staff.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2016 on Hotels
2 out of 5
by A verified traveler from Sydney

Poor communication

Posted Dec 27, 2016 on Wotif
The staff don't seem to know what's going, breakfast is poor, the club lounge is very limited and over all very underwhelming. 5 star facilities, 3 star experience.