Ratings based on 68 Verified Reviews

4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Traditional and Quiet Hotel next to the airport

Posted Jan 1, 2017
Pros: Staff and decor and nearness to airport.
Cons: Keep doing the excellent job!
Location: Near the airport
A hotel with a character, beautifully designed, terrific staff especially Anant at the reception desk, Ashish and Sandeep at the Lounge restaurant, Jeeven as a piano player plying Jazz and others who worked in the restaurant making delicious dosas and omelette and othe staff who made our stay comfortable and memorable. We will come back to this jem again!
2 out of 5
by A verified traveler from Atlanta USA

Poor service in hotel owned restaurants.

Posted Dec 14, 2016
Pros: Location close to the airport
Cons: See comments above.They should visit other countries and study how airport hotels operate. The prices in general are 2X of what they deserve in India.
Location: There is nothing to do in Mumbai nearby. Most area around the airport is semi-slum. Streets are not well lit and not safe to walk after 6 PM.
Few points to consider. 1> Poor service in food area: In all visits to their restaurants, had to wait 30 min to 1 hr for the first connect with the server. 2> Food prices: They are more than international range. Remember service charges of all kinds add up to 40% on top of inflated prices. Buffet dinner cost me $35 per person and breakfast about $25. 3> Room comfort was so so. Our room smelt like smoking room. On complaint, they say the floor has some smoking rooms and we might have got the smell through A/C. 4> Complimentary pick-up is $15-20 for 1 km distance from terminal! This should be provided for free. 5> Most international flights arrive and leave Mumbai in the midnight. So even if you take the room for a day, they charge for extra day. They need to provide 24 hr check in-out facility.
2 out of 5
by A verified traveler from San Francisco, CA

Not bad, but wouldn't stay there again !

Posted Apr 11, 2016
Pros: The bed was comfortable. The room decor was good.
Cons: 1. Breakfast needs a major overhaul. Improve checkin communication. Improve checkout speed. Improve practical needs inside the room for the traveler.
Location: Close to Mumbai airport. Good location, but parking and entry/exit to the hotel is a nightmare !
I stayed at the Hilton Mumbai Airport for 3 nights and man was I disappointed from check-in all the way to check-out. At checkin I was sold a room upgrade without being clearly told it was a room upgrade. I was told it was a package upgrade that included breakfast, internet and airport drop off. Communication needs improvement. In an effort to make the hotel appealing in Victorian style, the Hilton forgot a few basic needs. There were no wall outlets easily accessible to plugin chargers etc. They were burried deep under the bed side table or under the office desk. No rain shower head in the bathroom. Even the hand shower was dated and didn't work on most settings. The light switches to the toilet (restroom) are located near the main door instead of inside the bathroom which is confusing. The hotel has a bidet inside the toilet which is in your face when you sit on the toilet. It should have been on the side. The breakfast spread needs a major overhaul. Wifi is slow, keeps dropping and poor. I have more feedback, but lack of space to mention it all.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reading UK

Good quality hotel

Posted Jan 31, 2016
Pros: Comfortable room
Location: Good location for the International airport but not near shops, eating places etc. Using a taxi resulted in lengthy time in traffic jams.
Close to international airport but not near shops, restaurants etc. Comfortable room and attractive lobby and bar area. Disappointing experience in hotel restaurant.
Comment from Hotel Management
Feb 11, 2016 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for your feedback. Our goal is to provide our guests with warm, authentic hospitality. I regret to learn about the feedback on the restaurant experience, please help us to know more about it as we can always strive to do better. Be rest assured that these will be both addressed and reviewed accordingly with the Food & Beverage team. I look forward to the pleasure of welcoming you back to The Hilton Mumbai Warm Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2015
I had a great stay and the hotel is wonderful. There was some confusion between the details on Expedia and what was included in the price. This was frustrating so just ask for clarity.
Comment from Hotel Management
Nov 24, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for your feedback. Please accept my sincere apologies for all the inconvenience caused to you due to the confusion on the package. We look forward to welcoming you back to the hotel. Warm regards, Raghu Sapra
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Harpenden

Convenient for airport

Posted Oct 20, 2015
Pros: Very smart and attractive.
Cons: Nothing
Location: Airport.
Only few hours there before early morning flight but delighted with room and facilities.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Warm regards, Raghu Sapra, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel with excellent facilties

Posted Oct 16, 2015
Very professional yet friendly staff. Nice happy hour gives you the bang for your buck. I've had a great stay overall.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai international Airport! Just wanted to thank you for your recent stay here at our property! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Warm regards, Raghu Sapra General Manager
4 out of 5
by A verified traveler from New Delhi

A decent stay for the price you pay

Posted Oct 5, 2015
Pros: Good architecture, comfortable bed, good gym.
Cons: Promptness of service, food, and more in house entertainment options.
Location: Don't know, didn't get a chance to explore.
Architecture is quite british, not a big fan of that, food was good, not great, but nothing to complain. Few interesting artifacts to see in and around lobby. It a good comfortable hotel, can't say if the staff promptness meets up to Hilton expectation, but they were trying their best. Need to pull their socks in terms of promptness of service, courtesy, and amp up the food a bit. But I want to make it clear that I am really being picky here, compairing it to likes of ITC, Hyatt, Leela, Lalit, which I think I should.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for feedback. It is extremely valuable and inturn helps us. I have shared your feedback with the team, and let them know of your experience. We look forward to have you stay with us again. warm regards, Raghu Sapra, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Malaysia

Good airport Hotel

Posted Sep 14, 2015
Pros: Room, Beds, Luxury.
Cons: All perfect, but do get rid of the Smoking Rooms. I would prefer an all- Non-Smoking Hotel. That is the modern trend. No need to have smoking rooms!
Location: Slept in the room, then caught the flight. So good for a good sleep and comfortable stay for 1 day stays when you have a flight to connect. That's it.
Convenient and comfortable 5-star airport hotel near Mumbai International Airport.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Warm regards, Raghu Sapra, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice transit hotel

Posted Aug 24, 2015
Pros: Staff are very helpful.
Cons: Slow service, check in and check out.
Small boutique location, very quiet. Typical transit hotel, don't expect to go out for a walk or anything.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Warm regards, Raghu Sapra, General Manager