Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Tokyo, Japan

Excellent cost performance.

Posted Jun 8, 2016
Despite its stunning gorgeous decorations under the HILTON brand, the meals are quite reasonably priced. Maybe the most cost efficient hotel in this area.
2 out of 5
by A verified traveler from San Francisco, CA

Not bad, but wouldn't stay there again !

Posted Apr 11, 2016
Pros: The bed was comfortable. The room decor was good.
Cons: 1. Breakfast needs a major overhaul. Improve checkin communication. Improve checkout speed. Improve practical needs inside the room for the traveler.
Location: Close to Mumbai airport. Good location, but parking and entry/exit to the hotel is a nightmare !
I stayed at the Hilton Mumbai Airport for 3 nights and man was I disappointed from check-in all the way to check-out. At checkin I was sold a room upgrade without being clearly told it was a room upgrade. I was told it was a package upgrade that included breakfast, internet and airport drop off. Communication needs improvement. In an effort to make the hotel appealing in Victorian style, the Hilton forgot a few basic needs. There were no wall outlets easily accessible to plugin chargers etc. They were burried deep under the bed side table or under the office desk. No rain shower head in the bathroom. Even the hand shower was dated and didn't work on most settings. The light switches to the toilet (restroom) are located near the main door instead of inside the bathroom which is confusing. The hotel has a bidet inside the toilet which is in your face when you sit on the toilet. It should have been on the side. The breakfast spread needs a major overhaul. Wifi is slow, keeps dropping and poor. I have more feedback, but lack of space to mention it all.
4 out of 5
by A verified traveler from Reading UK

Good quality hotel

Posted Jan 31, 2016
Pros: Comfortable room
Location: Good location for the International airport but not near shops, eating places etc. Using a taxi resulted in lengthy time in traffic jams.
Close to international airport but not near shops, restaurants etc. Comfortable room and attractive lobby and bar area. Disappointing experience in hotel restaurant.
Comment from Hotel Management
Feb 11, 2016 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for your feedback. Our goal is to provide our guests with warm, authentic hospitality. I regret to learn about the feedback on the restaurant experience, please help us to know more about it as we can always strive to do better. Be rest assured that these will be both addressed and reviewed accordingly with the Food & Beverage team. I look forward to the pleasure of welcoming you back to The Hilton Mumbai Warm Regards
4 out of 5
by A verified traveler from 東京

HYATT REGENCYと同じ場所だが、HILTONの方が良心的

Posted Jan 20, 2016
これまで何回かHYATT REGENCYに宿泊していたが、不必要に品数が多く高い朝食ではなく 適度の朝食込の料金に満足。HYATTと比較し、部屋は大差なかった。宿泊中、コンセント及び スイッチ故障による停電に見舞われたが、連絡後は直に修理されインドのホテルとしては的確な 処理に驚いた。また、来客との会議に利用した喫茶も料金体系が明確に表示されており(日本の ホテル並みの料金でインドにしてはチト高いが)、担当者により料金が異なる不明朗な会計の HYATTよりも良かった。
Comment from Hotel Management
Jan 30, 2016 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport. Thank you for your feedback subsequent to your recent stay with us. I am pleased to learn that you had a remarkable experience while staying with us. We have also taken note of your feedback and will ensure it is worked upon. You are our esteemed guest and I look forward to welcoming you back to our hotel in near future. Warm Regards Raghu Sapra
5 out of 5
by A verified traveler

Posted Nov 22, 2015
I had a great stay and the hotel is wonderful. There was some confusion between the details on Expedia and what was included in the price. This was frustrating so just ask for clarity.
Comment from Hotel Management
Nov 24, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for your feedback. Please accept my sincere apologies for all the inconvenience caused to you due to the confusion on the package. We look forward to welcoming you back to the hotel. Warm regards, Raghu Sapra
5 out of 5
by A verified traveler from Harpenden

Convenient for airport

Posted Oct 20, 2015
Pros: Very smart and attractive.
Cons: Nothing
Location: Airport.
Only few hours there before early morning flight but delighted with room and facilities.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Warm regards, Raghu Sapra, General Manager
5 out of 5
by A verified traveler from Chicago, IL

Nice hotel with excellent facilties

Posted Oct 16, 2015
Very professional yet friendly staff. Nice happy hour gives you the bang for your buck. I've had a great stay overall.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai international Airport! Just wanted to thank you for your recent stay here at our property! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Warm regards, Raghu Sapra General Manager
4 out of 5
by A verified traveler from New Delhi

A decent stay for the price you pay

Posted Oct 5, 2015
Pros: Good architecture, comfortable bed, good gym.
Cons: Promptness of service, food, and more in house entertainment options.
Location: Don't know, didn't get a chance to explore.
Architecture is quite british, not a big fan of that, food was good, not great, but nothing to complain. Few interesting artifacts to see in and around lobby. It a good comfortable hotel, can't say if the staff promptness meets up to Hilton expectation, but they were trying their best. Need to pull their socks in terms of promptness of service, courtesy, and amp up the food a bit. But I want to make it clear that I am really being picky here, compairing it to likes of ITC, Hyatt, Leela, Lalit, which I think I should.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thank you for feedback. It is extremely valuable and inturn helps us. I have shared your feedback with the team, and let them know of your experience. We look forward to have you stay with us again. warm regards, Raghu Sapra, General Manager
4 out of 5
by A verified traveler from Malaysia

Good airport Hotel

Posted Sep 14, 2015
Pros: Room, Beds, Luxury.
Cons: All perfect, but do get rid of the Smoking Rooms. I would prefer an all- Non-Smoking Hotel. That is the modern trend. No need to have smoking rooms!
Location: Slept in the room, then caught the flight. So good for a good sleep and comfortable stay for 1 day stays when you have a flight to connect. That's it.
Convenient and comfortable 5-star airport hotel near Mumbai International Airport.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Warm regards, Raghu Sapra, General Manager
3 out of 5
by A verified traveler from Toronto

Nice transit hotel

Posted Aug 24, 2015
Pros: Staff are very helpful.
Cons: Slow service, check in and check out.
Small boutique location, very quiet. Typical transit hotel, don't expect to go out for a walk or anything.
Comment from Hotel Management
Oct 28, 2015 by Raghu Sapra, Hotel Management
Dear Guest, Greetings from Hilton Mumbai International Airport! Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Warm regards, Raghu Sapra, General Manager