Ratings based on 268 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex England

Very attentive staff and well appointed hotel.

Posted Mar 17, 2017
The staff go out of their way to be friendly it has a nice atmosphere and the food was good. Use their service for airport connection saves hassle at the airport and it is very busy in peak periods to get what is only a short distance.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice modern hotel close to the airport

Posted Feb 6, 2017
Pros: Exceptional staff. Very comfortable and well appointed room
Cons: Surroundings are not very pleasant. Restaurant needs more basic choices
Very good. Enjoyed the hospitality and willingness of the staff to attend to one's needs
Comment from Hotel Management
Feb 10, 2017 by generalmanager@himia.in, Hotel Management
Dear Guest, Greetings from Holiday Inn Mumbai International Airport! Thank you so much for reviewing our hotel. I am pleased to hear you enjoyed your stay with us. I am happy to know that we could be of assistance to you on your trip to Saptami taking care of your requirements. It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you back soon. Warm Regards Suraj with entire Holiday Inn Mumbai Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2017
Its was very nice experience, I would recommend to my friends.
Comment from Hotel Management
Jan 23, 2017 by generalmanager@himia.in, Hotel Management
Dear Guest, Greetings from Holiday Inn Mumbai International Airport! We would like to thank you for sharing your valuable feedback. Looking forward to welcoming you back soon. Best Regards, Team Holiday Inn Mumbai
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Nice hotel convenient to the airport

Posted Dec 25, 2016
Pros: Cleanliness of room and proximity to airport.
I stayed at the Holiday Inn for one night, mainly for it's close proximity to the airport where I was taking an early morning flight. The hotel staff was very friendly, the hotel was very clean and the room was very comfortable. I only spent about 7 hours there, but would definitely recommend anyone needing a convenient place to stay that is close to the airport, consider the Holiday Inn.
Comment from Hotel Management
Dec 31, 2016 by generalmanager@himia.in, Hotel Management
Dear Jon, Greetings from Holiday Inn Mumbai International Airport! We would like to thank you for sharing your valuable feedback with us. We look forward to welcoming you back very soon. Greetings of the Season! Thank you and have a great day! Warm Regards Suraj with entire Team of Holiday Inn Mumbai
4 out of 5
by T.G.Chandramohan

Good

Posted Dec 21, 2016 on Hotels
Good
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Guest, Greetings from Holiday Inn Mumbai International Airport! We would like to thank you for sharing your valuable feedback with us. We are glad to know that you had a wonderful experience on your stay. We are pleased to know that you were very happy with the overall facilities and hospitality. Your kind words have been shared with our team mates and it is feedback like this that motivates us to serve you better. We look forward to welcoming you back soon. Thank you and have a great day! Warm Regards Team of Holiday Inn Mumbai
4 out of 5
by A verified traveler

Convenient, Clean, Safe and caring staff.

Posted Dec 12, 2016 on Hotels
Stay was pleasant. I check in early in the morning after a late night flight. Staff was friendly and quickly got me to a room. In the morning they helped me find a place to exchange foreign currency, which was not an easy task given current cash crisis in India. I was pleased overall.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Dear Guest, Greetings from Holiday Inn Mumbai International Airport! We would like to thank you for sharing your valuable and detailed feedback with us on Expedia. We are glad to know that you had a wonderful experience on your stay with the staff being able to help you in exchanging the currency on time. Your kind words have been shared with our team mates and it is feedback like this that motivates us to serve you better. We look forward to welcoming you back soon. Thank you and have a great day! Warm Regards Suraj with entire Team of Holiday Inn Mumbai
5 out of 5
by A verified traveler

Friendly staff

Posted Dec 5, 2016 on Hotels
Family weekend outing
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Holiday Inn Mumbai International Airport! Thank you so much for reviewing our hotel. I am pleased to hear that you enjoyed your weekend stay with us. I am happy to know that we could be of assistance to you on your trip to Mumbai taking care of your special requirements. It's something our staff takes great pride in, so we value your feedback. We look forward to welcoming you back soon. Warm Regards Suraj with entire team of Holiday Inn Mumbai
5 out of 5
Recommended
for Everyone
by A verified traveler from Western Canada

Convenient location

Posted Dec 5, 2016
Pros: Convenient, clean and courteous.
Cons: It was all very good.
Location: We were fortunate to have had a guide recommended which, in itself, was an incredible experience - the hotel location suited our adventure.
First time ever in Mumbai. This hotel was fabulous, perhaps more than we expected. Service was first class, with all staff polite and helpful.
Comment from Hotel Management
Dec 12, 2016 by generalmanager@himia.in, Hotel Management
Dear Guest, We would like to thank you for your feedback on the location and courteous staff. We look forward to welcoming you back soon. Thanks and Regards, Suraj with the entire Holiday Inn Mumbai Team.
1 out of 5
by A verified traveler

Disappointing hotel for Holiday Inn brand

Posted Nov 17, 2016 on Hotels
Hot water didn't run for 2 nights. Duty manager has yet to address this formally. Very disappointing. 1st night took 1 hr to resolve.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear Guest, Greetings from Holiday Inn Mumbai International Airport! Thank you so much for posting your review on your stay with us. We are extremely sorry for the unpleasant experience you had at the room in respect to the hot water. Please treat this as an isolated experience and not a reflection of our usual standards. If given an opportunity we look forward to welcoming back soon and offer you the signature Holiday Inn Experience, which our guests have grown so fond of. Best Regards Suraj with the entire Holiday Inn Mumbai Team
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 25, 2016
Pros: Close to airport
Nice, clean , comfortable, good fitness gym, restaurant for breakfast was good.
Comment from Hotel Management
Oct 27, 2016 by generalmanager@himia.in, Hotel Management
Dear Thomas, Thank you for your positive review. We look forward to welcoming you back soon. Best Regards, Team Holiday Inn Mumbai