Very good, but definite room for improvement.
Posted Dec 31, 2015
I really enjoyed the stay at the ITC Grand Central. We were there for four days and most of the staff was extremely courteous and helpful. To the largest extent, it was a wonderful holiday and comfortable. They also took in our request for a room on a higher floor, which was extremely nice of them.
If I had to nitpick though, the few things amiss would be:
1. No hand shower in the toilet.
2. To hand shower in the bath.
3. The TV was ancient.
4. The staff couldn't decide if we had access to the Point of View Lounge, because we were allowed once and it was amazing and another time we were rudely told that we are not allowed. So some consistency and courtesy at that point would've helped.