Ratings based on 331 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from delhi
Good, centrally locatedPosted Jun 23, 2017
I had a very good time. Food is really good. Hotel staff very cordial and hotel is situated right in the middle of the city hub.
Posted Apr 23, 2017 on Hotels
for Everyoneby A verified traveler from Toronto, canada
Good central locationPosted Apr 3, 2017
Pros: A welcome respit from the hustle and bustle of Mumbai.
Joined a friend and husband at this hotel due to his work. Good central location for business travellers but still worked out well for our vacation. Rooms and restaurants are well maintained and serve ample and great food. Great service from bell counter to book taxis, cars and tours.
Posted Mar 25, 2017 on Hotels
Posted Mar 19, 2017 on Hotels
by A verified traveler
Comfy hotelPosted Mar 11, 2017 on Hotels
Good experience overall. Beautiful hotel with friendly staff. Breakfast is great too!
Posted Feb 22, 2017 on Hotels
for Everyoneby A verified traveler from Calgary, Canada
Great comfortable stayPosted Feb 6, 2017
Hotel definitely lives up to its standards. Very clean and hospitable staff. Very comfortable beds and choice of pillows and central Mumbai. 20 to 45 minites to gate of India depending on traffic.
for Familiesby A verified traveler
Nice hotel close to shoppingPosted Feb 5, 2017
Cons: Wifi is not complimentary. In this day nad age, it is standard to have if included in your room rate.
We had a lovely stay for 3 days. Excellent location in terms of accessibility to shopping in lower parcel. Many stores in walking distance.
by A verified traveler
Disappointed by all the added charges!Posted Feb 3, 2017 on Hotels
The management chooses to nickle and dime with extra charges which quickly add up. I booked multiple night stay on Executive Club level. Where most 5 star hotels include complimentary free one way airport shuttle, this property did not. Additionally there was a high priced added charge for WIFI where most of the other Club Level rooms offer complimentary WIFI. Finally, This management chooses to charge the upgrade price for Executive CLUB LEVEL but in reality, there is little to no added benefit from rooms described as Executive Level. Typically Club Level rooms at other 5 Star Hotels include a free pass to the Club Lounge, but not at the ITC Grand Central. After arrival, they wanted to charge me for and additional daily fee to access the Club Lounge! I booked the room because of the "attractive" room rate which turned out to not be at all attractive after all the added charges! This kind of marketing is counter intuitive to good business sense. I felt like I was ripped off! Until they clean up their act, I will not be a customer of ITC Hotels in Mumbai. Finally, this property is situated close to an hour from BOM Airport, very inconvenient location for me personally and additionally is on the doorstep of slums. It appears that an effort is under way to re-build and modernize the area, but it will likely be a long term effort, it will be.