Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel with lovely staff.

Posted Aug 21, 2015
Felt so looked after at this hotel. Really lovely people and a gorgeous room. Can't fault it, just remember to check your rate to see if you have breakfast included!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely property in heart of Mumbai

Posted Jul 23, 2015
Beautiful rooms very friendly staff pooja Sanjeev Nestor Samadhan went out of their way to help make our stay memorable
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga, Canada

ITC Grand Central, Parel

Posted Jul 11, 2015
Pros: Cleanliness and Friendliness
Cons: Just stick to room cleanliness and continue what you're doing.
Location: I was here for a family event which was at the hotel and didn't get a chance to do anything around. darn, didn't even get a chance to see the hotel.
We stayed at the ITC Grand Central for three nights and it was a wonderful experience. The staff was very polite and helpful. The place was immaculate and very pleasing to the eye. Security was a priority, which I appreciated very much. Clifa Fernandes, Guest Relations (TR) was very charming and helpful. She is in the right job and will definitely be an asset to ITC. Liked the location as well and very easy to get cabs.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Delhi

Nicely located property, Easy Access.

Posted Jun 23, 2015
Pros: The Staff was very courteous and thoughful.
Cons: The food quality definitely requires a serious help. The display and presentation is very good but the taste is quite average.
Location: Palladium mall is just 15 mnts drive and even Bandra Kurla Complex, Linking Road are quickly accessible by cabs as per Mumbai traffic standards.
The stay was good but the food quality at the Chinese restaurant and the breakfast at Coffee Shop was average. Definitely not upto the standard of a Five Star and for the money charged. The staff at the front desk and the concierge was very courteous and helpful.
4 out of 5
Recommended
for Personal Event
by Abbas

This traveler left a rating score only Posted May 21, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by ASHOK from Bangalore

ITC Grand Central. Grand, but could be Better

Posted May 12, 2015 on Hotels
It was very comfortable. Staff very helpful and polite. However the location is rather poor. the view from rm is overlooking another apartment n their rooms ! Even getting in n out of the hotel is a problem.Car parking area not adequate.
5 out of 5
Recommended
for Business Travelers
by UMMER

This traveler left a rating score only Posted May 9, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by Geoffrey from Melbourne

Always reliable, excellent breakfast

Posted Apr 24, 2015 on Hotels
Have stayed a number of times. Good hotel and a good rate. Great restaurant, especially for Breakfast.
4 out of 5
Recommended
for Business Travelers
by Harakere S from Chennai

ITC always WELCOME service !

Posted Apr 22, 2015 on Hotels
ITC..BRAND OF SERVICE always WELCOME ! Great centrally located place to stay,great hospitality,kind & helpful staff, good food, amazing breakfast spread..very friendly south Indian Chef, Rajan,he can turn out some amazing dishes..go there you will love this place
5 out of 5
Recommended
for Business Travelers
by A verified traveler

PRESENCE OF WARM WELCOME

Posted Apr 22, 2015 on Hotels
THE STAY WAS REALLY NICE & WONDERFUL ESPECIALLY THE FRESHNESS INSIDE THE HOTEL WHICH GIVES A PRESENCE OF WARM WELCOME...