5 restaurants, breakfast, lunch, dinner served; Indian cuisine

Reviews of ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai
Sahar, Andheri (E), Mumbai, Maharashtra

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 553 reviews" "
Rating 8 - Good. 126 out of 553 reviews" "
Rating 6 - Okay. 47 out of 553 reviews" "
Rating 4 - Poor. 27 out of 553 reviews" "
Rating 2 - Terrible. 23 out of 553 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Simran

Traveled with family
Liked: Cleanliness, staff & service
I want to mention Naveen and Sudhanshu at Dumpukth (and also all other servers I cannot remember names of) to help make my Dad's surprise 90th birthday celebration a great success. I am very grateful.
Stayed 1 night in Mar 2024
Response from Bhagwan Balani on Mar 18, 2024
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choices of restaurants
Stayed 1 night in Mar 2024
Response from Bhagwan Balani on Mar 11, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Fraser

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great to stay here, very convenient for the airport and superb dining options
Stayed 1 night in Feb 2024
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Poor

Nelson

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
Rude Customer Service (specially at the Concierge desk Mr. Nilgiri), despite of 3rd person's accommodation was paid through Expedia they did not provided sleeping bed, on top that asking for more money at the check-in counter. Secondly, this place is crowded by the local people hosting their parties in hotels banquets hall making extra chaotic. Not the place of peace. Rooms are average.
Stayed 6 nights in Jan 2024
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Poor

Eseosa

Traveled with partner
Liked: Amenities
Disliked: Staff & service
The property was pretty decent, but our room was very moldy. Upon entry in our room we smelled mold and for the two days that we were there we did not have enough towels even though we asked multiple times and there was a damp scent that lingered in the room. The bathroom door didn’t close properly so there was always water on the floor even though we tried our best to keep it dry. I will say the buffet is excellent and the servers at the restaurant Peshawar were very friendly.
Stayed 2 nights in Feb 2024
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 Terrible

Pablo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very dirty and poorly maintained, more like a 2 star place. Staff scammed us with a taxi deal saying there were no other options. Don’t stay here.
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Hardik

Traveled with family and small children
Liked: Amenities
We had a pleasent stay. The service at the breakfast was excellent and the staff we as very polite and courteous.
Stayed 4 nights in Jan 2024
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Sanjay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel, fantastic ambience and service to match. The quality of vegetarian options at breakfast was brilliant too.
Stayed 2 nights in Jan 2024
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Jananee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time at ITC Maratha. The staff were all very courteous and a pleasure to deal with. Thank you for making our stay so memorable
Stayed 6 nights in Jan 2024
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

YOGESH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Shabbar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a quick transit. Excellent in-house dining options!
Stayed 1 night in Jan 2024
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Harshal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good. However if we were told about the new year parties, we would have booked one. There was nothing available at the last minute. Infact I did search online earlier and couldn’t find anything. So it will be great if such kind of events are publicised on the website.
Stayed 1 night in Dec 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Parul

Stayed 1 night in Dec 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Ramaswamy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Poor

Hardit

Stayed 1 night in Dec 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

8/10 Good

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent but the hotel failed to arrange airport pick up. Tried calling them 6b times but no reply.
Stayed 1 night in Dec 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Okay

Suvadip

Incovinient location
Stayed 1 night in Dec 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 Poor

Hrishikesh

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They need to change their name to business hotel and not mention luxury for the sake of it. The service is horrible. Expect the person that helped with the check out , all the staff were very to the point no warmth or customer service orientation. The shower in the bathroom was clogging and the hairdryer is a 100 year old. At breakfast no one cared to ask if we needed something. There was no water on the table , no cutlery etc. I was hoping for a much better experience from a brand and pricing as theirs
Stayed 1 night in Nov 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Naymish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Nov 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Okay

Manish

Business traveler
Disliked: Staff & service
The food at the property was terrible. The staff didn't seem well trained or motivated. All in all a below average experience
Stayed 1 night in Nov 2023
Response from Bhagwan Balani on Nov 20, 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We saw miles of smiles and friendliness,proffesionious dedication and good will .Keep it up it pays.
Stayed 1 night in Nov 2023
Response from Bhagwan Balani on Nov 15, 2023
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bhagwan Balani on Nov 13, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Paramjit

Stayed 1 night in Nov 2023
Response from Bhagwan Balani on Nov 13, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

shekhar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book again whenever next time in town
Stayed 4 nights in Nov 2023
Response from Bhagwan Balani on Nov 13, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Okay

Arnab, Bothell

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are well kept, towels are scratchy, water pressure from the bidet is brutal, nice toileteries, below average breakfast options, very welcoming staff, airport pickup drop service is very expensive.
Stayed 1 night in Nov 2023
Response from Bhagwan Balani on Nov 10, 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 Terrible

Elite

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a bad team there. 1) Only 1 un-sealed water bottle in the room - at time - if you want a refill - they will take that bottle first and replace it with another un-sealed water bottle. 2) What a bad and seemingly discrimiative approach at Peshawari - are 2 people NOT allowed to dine-in. Is that too small to ask for. 3) We asked to make a reservation for us 8:45 PM on 01 Oct - Mr Satyanaayan declines entry, asks us to wait elsewhere and not in front of the outlet, does not call back for the table, upon this discriminative approach - asks us to call whoever made our reservation there. 4) Peshawari cannot get worst in its offering / approach to diners. 5) Upon approaching other team mates of the outlet - Mr Satyanarayan intervenes and does not allow me to speak - like a street fight.
Response from Bhagwan Balani on Oct 26, 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Arnab, Footscray

Stayed 2 nights in Sep 2023
Response from Atul Bhalla on Oct 15, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Atul Bhalla on Oct 10, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
It was an amazing experience. Please add good pub
Stayed 5 nights in Aug 2023
Response from Mr. Atul Bhalla on Sep 12, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excellent

Naymish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mr. Atul Bhalla on Sep 12, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excellent

Naymish

Stayed 1 night in Aug 2023
Response from Mr. Atul Bhalla on Sep 12, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

8/10 Good

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Mr. Atul Bhalla on Sep 12, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excellent

Subhashis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mr. Atul Bhalla on Sep 12, 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 Excellent

Aniruddh

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Mukul

Stayed 2 nights in Jun 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Okay

Bilyana

Liked: Staff & service
The property is a bit run down and outdated ( bath cracked, dust around lamp shades)traffic is terrible around there
Stayed 1 night in Jun 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

8/10 Good

Balakrishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Naymish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

AJAY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Vilas

Stayed 3 nights in Apr 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

SANYA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, exceptionally hospitality
Stayed 3 nights in Apr 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 Okay

Priya

Stayed 6 nights in Apr 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

8/10 Good

Navnit

Stayed 2 nights in Mar 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 Terrible

Samir

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Had requested room with special access, but standing shower wasnt functional on both days and as an amputee the guest had to risk jumping over the bathtub which was a scary and very unpleasant experience
Stayed 2 nights in Mar 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Sundararajan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Naymish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Abhishek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about the property.
Stayed 1 night in Feb 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 Excellent

Uday

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good food, close to airport
Stayed 2 nights in Feb 2023
Response from Bhagwan Balani on Mar 4, 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha