Beautiful hotel, close to airport
Posted Oct 19, 2016
This hotel was wonderful and the staff were generally very good. My main criticism is that the lines of communication are faulty. I tried several times to email the hotel prior to arrival in order to arrange airport pickup. In response to my emails, I received confusing, seemingly automated messages inviting me either to call or to email (at the email address I had used). Eventually I had to call long-distance, and when I did, I asked to be emailed a confirmation of my airport pickup, but this confirmation never arrived and I had to call again. The hotel itself is great when you get there, but they need to clean up these organizational issues. Make things easier on your guests.