Ratings based on 6 Verified Reviews

2.8 out of 5
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from C

Posted Dec 5, 2016
Did not honor expedia booking price. Charged more and said to talk to expedia.
Comment from Hotel Management
Dec 8, 2016 by Nick Dumbell, Hotel Management
Dear Guest, Greetings! Thank you for taking the time out and sharing your feedback with regards to your recent stay at Renaissance Mumbai. I am deeply concerned to know about your unpleasant. Your feedback has been addressed with the team to ensure necessary attention. Upholding our commitment to deliver a memorable experience we hope to have an opportunity to serve you and better your experience. We look forward to the pleasure of welcoming you back. Best regards Nick Dumbell General Manager
4 out of 5
by chintan from mumbai

Posted Jul 4, 2016 on Hotels
relaxing as intended
Comment from Hotel Management
Jul 8, 2016 by Rex, Hotel Management
Dear Guest, Thank you for sharing your experience with regards to your recent stay with us. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great and relaxing stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best regards Babita Kanwar Hotel Manager
2 out of 5
by A verified traveler from jodhpur

Not very good

Posted Jan 3, 2016
Well when we arrived at hotel. Hotel area crowded for wedding ceremony. They treat to customers like creepy people. Our 5 day stay we face lot of terrible situation. Construction work is going on in reception area in our stay so Other services like restaurent, spa was not working Im very sad to say that I was paid 5 star bill in 1 star hotel
Comment from Hotel Management
Mar 30, 2016 by Rex, Hotel Management
Dear Guest, Greetings of the day! Thank you for sharing your feedback. Our mission is to provide exceptional customer service but unfortunately we fell short in meeting your expectations this time. Kindly accept our sincere apology for the inconvenience caused. Please give us another opportunity to serve you again and deliver great service that you deserve. We look forward to welcoming you back. Best regards Rex A.G. Nijhof General Manager
1 out of 5
by Aditya

Posted Dec 9, 2015 on Hotels
Horrible.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your review. Your feedback is integral to our ability to continue to improve our service. We hope to have an opportunity to better your experience with us We look forward to having you again with us. Best regards, Babita Kanwar Hotel Manager
4 out of 5
by A verified traveler

great experience

Posted Apr 25, 2015 on Hotels
worth staying for family holiday or business trip and want to cook by youself
Comment from Hotel Management
Apr 9, 2016 by Rex, Hotel Management
Dear Guest, Greetings! Thank you so much for your lovely feedback. We look forward for your next visit. Best regards Rex A.G. Nijhof General Manager
4 out of 5
by A verified traveler

万豪酒店—良好的服务

Posted Dec 23, 2011 on Hotels
万豪酒店,总体服务质量非常好。但如果是短期停留的人,不要住行政公寓,应该住到旁边的酒店楼层,哪里吃饭,办事都十分方便,同属一个酒店,只是楼名称不同。
Comment from Hotel Management
Apr 9, 2016 by Rex, Hotel Management
Dear Guest, Greetings! Thank you so much for your valuable insights. We are glad to know that you had a great stay with us. Look forward to welcoming you back soon. Best regards Rex A.G. Nijhof General Manager