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Reviews of Ramada Plaza by Wyndham Palm Grove

5 out of 5
Ramada Plaza by Wyndham Palm Grove
Juhu Beach, Juhu, Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 204 out of 563 reviews" "
Rating 8 - Good. 184 out of 563 reviews" "
Rating 6 - Okay. 95 out of 563 reviews" "
Rating 4 - Poor. 45 out of 563 reviews" "
Rating 2 - Terrible. 35 out of 563 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Saseendran

Liked: Amenities
Pleasant Stay & Friendly Staff…
Stayed 1 night in Apr 2024
Response from Randhir on Apr 18, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your note complimenting the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

2/10 Terrible

ratnager

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Reception staf is not polite and this place what you see in pics it not even close to that. Guest can not even can visit you in the room.
Stayed 1 night in Apr 2024
Response from Randhir on Apr 13, 2024
Dear Guest,We thank you for the valuable feedback and will definitely take corrective actions. It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again. Warm regards, Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Ramdai

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Randhir on Apr 11, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice end to our trip around India, the only negative was it was definitely not quiet until after midnight outside the hotel. Other than that fantastic
Stayed 2 nights in Mar 2024
Response from Randhir on Mar 26, 2024
Dear Guest,We thank you for the valuable feedback and will definitely take corrective actions. It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again. Warm regards, Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Shivam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Randhir on Mar 18, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Balwant

Liked: Cleanliness, staff & service, property conditions & facilities
A clean hotel and staff were very accommodating
Stayed 1 night in Mar 2024
Response from Randhir on Mar 16, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Randhir on Mar 13, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Randhir on Mar 2, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Famida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location on the beach. Very courteous and friendly service by the staff at dining, housekeeping and baggage services Only complaint is that we got charged more than the rate quoted on our booking, as hotel took a commission on dollar rate so we ended up paying interest. They should have warned us about this before they effected payment on my card as I would have paid by INR instead of CAD. Other than that no complaints.
Stayed 3 nights in Feb 2024
Response from Randhir on Mar 1, 2024
Dear Guest,We thank you for the valuable feedback and will definitely take corrective actions. It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again. Warm regards, Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to be helpful. Poolside area needed more wait staff and cleanup should have been done without prompting. The hotel driver, Mr. Santosh Mishra was excellant and very proactive when taking us to the airport for check in. Didn’t just drop us off but made sure we entered safely. Would recommend this hotel as a layover hotel. Remember you are in Mumbai on a local beach.
Stayed 1 night in Feb 2024
Response from Randhir on Feb 25, 2024
Dear Guest,Thank you for sparing your valuable time to share your feedback on your recent stay at Ramada Plaza Palm Grove Mumbai.I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel are deeply appreciated and have been communicated to all the members of our team.I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Randhir on Mar 24, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

6/10 Okay

Valdas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Randhir on Feb 23, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Prakash, Harrow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness, Service and food was excellent
Stayed 3 nights in Feb 2024
Response from Randhir on Feb 20, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Sunit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast checkin, good breakfast, convenient location.
Stayed 5 nights in Feb 2024
Response from Randhir on Feb 18, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Jasuben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is right next to Juhu Beach with all the hustle and bustle. Friendly staff from the door to the cleaners and all in between. Would definately come again.
Stayed 1 night in Feb 2024
Response from Randhir on Feb 15, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Priti

Stayed 1 night in Feb 2024
Response from Randhir on Feb 15, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

premila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, service great. good location close to Juhu beach. The only thing that I noticed was that the decor was dated
Stayed 1 night in Feb 2024
Response from Randhir on Feb 9, 2024
Dear Guest,Thank you for sparing your valuable time to share your feedback on your recent stay at Ramada Plaza Palm Grove Mumbai.I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel are deeply appreciated and have been communicated to all the members of our team.I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Nazir

Liked: Staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 4 nights in Feb 2024
Response from Randhir on Feb 9, 2024
Dear Guest,Thank you for sparing your valuable time to share your feedback on your recent stay at Ramada Plaza Palm Grove Mumbai.I am pleased to note that our services and facilities were to your satisfaction. Your positive feedback about the hotel are deeply appreciated and have been communicated to all the members of our team.I thank you for your valuable comments and look forward to the pleasure of your continued visits and assure you of the best in service and hospitality.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Asiya Ibrahim

Very good
Stayed 2 nights in Feb 2024
Response from Randhir on Feb 8, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your note complimenting the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Rajeshwari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This visit was for my son’s wedding shopping. The stay at Ramada was beyond imagination. The staffs were very courteous helpful and friendly. The management is approachable and alway checking to make sure the stay is an enjoyable one. The housekeepers are very friendly and helpful, cleanliness is to the par and we as guests are being looked after really well. A hotel I will recommend to everyone.
Stayed 5 nights in Feb 2024
Response from Randhir on Feb 8, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Jagjivandas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Randhir on Feb 8, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

6/10 Okay

Bhavesh

Traveled with family
Liked: Staff & service
Showers are not warm enough and keep switching off and only have a rain head so hair keeps getting wet. Access to the beach is a plus and location is convenient from the airport. Staff are friendly and very helpful and it feels safe. Mosquitos in the room and some bad odor intermittently Hotel feels a little worn and needs updating
Stayed 4 nights in Jan 2024
Response from Randhir on Feb 6, 2024
Dear Guest,We thank you for the valuable feedback and will definitely take corrective actions. It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again. Warm regards, Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Rajeshwari

Stayed 5 nights in Jan 2024
Response from Randhir on Feb 4, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

anjali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and overall service! It is in the close proximity to restaurants, beach, shopping etc. thoroughly enjoyed the stay at the hotel!
Stayed 3 nights in Jan 2024
Response from Randhir on Feb 2, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Bhagvati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay near juhu beach
Hotel rooms were nice and comfortable. Staff very friendly
Stayed 1 night in Jan 2024
Response from Randhir on Jan 19, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your note complimenting the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Aly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything very good good service
Stayed 2 nights in Jan 2024
Response from Randhir on Jan 19, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

4/10 Poor

Petter

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 14 nights in Nov 2023
Response from Randhir on Jan 19, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Salim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, was allowed early checkin and very hospitable. Thank you
Stayed 2 nights in Jan 2024
Response from Randhir on Jan 19, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

shailesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Randhir on Jan 19, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

eardley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service. Very helpful and professional
Stayed 4 nights in Jan 2024
Response from Randhir on Jan 19, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

SEEMA, Woodbridge

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Its all together looks old BUT location is very beautiul and scenic
Stayed 3 nights in Jan 2024
Response from Randhir on Jan 19, 2024
Dear Guest,Greetings from Ramada Plaza Palm Grove Mumbai!!We would like to thank you for choosing our hotel as your accommodation during your recent visit to Mumbai and providing feedback.Your feedback helps us in improving our product and services. We have been keeping pace with the changing trends in terms of facilities and amenities offered at the hotel. There is a great focus on regular up-keep and maintenance of the hotel. It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm Grove - Mumbai
We have made many visit to the hotel, never disappointed. Our room was cleaned by Devindra who was always helpful, great guy. Breakfast choice was good & all the staff went out of their way to be helpful. We will be coming back in the future visit.
Stayed 4 nights in Jan 2024
Response from Randhir on Jan 9, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Dharmendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Randhir on Jan 11, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Nimesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. Can get transport from the hotel or just outside the gates of the hotel. Breakfast lacking abit of variety compared to other hotels in the area. Reatraunt decor seems abit tired, however it is clean. Rooms are cleaned regularly, however again abit tired. Overall great experience for the 4 nights in mumbai.
Stayed 4 nights in Dec 2023
Response from Randhir on Jan 9, 2024
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

6/10 Okay

Jemini

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked a deluxe suite, the property is outdated and most definitely not 5 star. However, our views were amazing. Staff are hit and miss . House keeping are good, front desk are ok.. The whole hotel needs a revamp and updating. Location is great for beach, shops and restaurants.
Stayed 7 nights in Dec 2023
Response from Randhir on Jan 9, 2024
Dear Guest,Greetings from Ramada Plaza Palm Grove Mumbai!!We would like to thank you for choosing our hotel as your accommodation during your recent visit to Mumbai and providing feedback.Your feedback helps us in improving our product and services. We have been keeping pace with the changing trends in terms of facilities and amenities offered at the hotel. There is a great focus on regular up-keep and maintenance of the hotel.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

2/10 Terrible

Avinash

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pathetic hotel. You can smell strong cigarette smoke even in non-smoking rooms. Check-in and check-out process is ver poor. They blocked my credit card 3-4 days before check-in date even though I booked through Expedia and messed up my billing. It took 30-45 minutes while checking out. Stay away from this hotel
Stayed 3 nights in Dec 2023
Response from Randhir on Jan 12, 2024
Dear Guest,We thank you for the valuable feedback and will definitely take corrective actions. It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again. Warm regards, Randhir TanwarVice PresidentRamada Plaza Palm Grove.

6/10 Okay

DANIEL

Stayed 2 nights in Dec 2023
Response from Randhir on Dec 29, 2023
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

6/10 Okay

Ramesh

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had asked if they could just arrange a cake for my daughter as it was her birthday and we had gone to scatter my husbands ashes so it was already a very sad trip and the staff agreed but nothing materialized I asked again and again and even went to the extent of clarifying that I didn’t want it for free happy to pay but again nothing materialized despite agreeing every time In the end I took her to the mall and arranged one myself Not what I expect from such a reputable hotel
Response from Randhir on Feb 9, 2024
Dear Guest,We thank you for the valuable feedback and will definitely take corrective action if required. However, we have checked our records and also interacted with all our team members to verify your request, but we couldn't trace any requests for cake during your stay. As per our records, your date of departure is October 25th, and your daughter's date of birth is October 29th, as per the passport you shared with us during your check-in. It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai, and we look forward to welcoming you again.Warm regards, Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Dilraj

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t hesitate to recommend this hotel. Check in/out seamless and organised which is a huge plus for India. Rooms are clean and spacious, showers are clean and modern, staff are very helpful and they leave the cleaners trolleys in the hallway should you need any shower gel, soap just grab one.
Stayed 5 nights in Dec 2023
Response from Randhir on Dec 18, 2023
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

P

Stayed 3 nights in Dec 2023
Response from Randhir on Dec 18, 2023
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

4/10 Poor

Jagdish

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Randhir on Dec 18, 2023
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Zehera

Stayed 2 nights in Dec 2023
Response from Randhir on Dec 18, 2023
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Leah

Response from Randhir on Feb 8, 2024
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

8/10 Good

Mussa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
was convienient location place for to go places i needed to visit
Stayed 2 nights in Dec 2023
Response from Randhir on Dec 12, 2023
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Ajay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate...
Immaculate as usual. I always return here for the right price.
Stayed 2 nights in Dec 2023
Response from Randhir on Dec 11, 2023
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

2/10 Terrible

U

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
I thought this was a better hotel compared to others I have stayed in. The quality of the decor and rooms was rather poor. Poor drinks service at the pool and the bar. Good wasn’t great either for a Ramada. The smell of wee by the pool. Surely there should be some sort of deterrent to stop people weeing on the hotel walls via the beach by the pool. Not happy at all with my stay.
Stayed 2 nights in Dec 2023
Response from Randhir on Dec 11, 2023
Dear GuestThank you for visiting Ramada Plaza Palm Grove Mumbai and taking the time for sharing your experience.I am disappointed to note that we fell short of meeting your expectations and sincerely regret the inconvenience caused to you. May I request you to share your coordinates at gm@ramadaplaza-juhu.com so that I can get in touch with you to know more about your experience and make necessary corrections.Request you to consider this experience in isolation not reflective of the service standards we are known for.I look forward to talking to you.Best regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Manibhai Vallabhbhai

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Randhir on Dec 9, 2023
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.I am very grateful for your ratings about the services and facilities of our hotel. Positive review from our guests is always a strong motivation to all of us to continuously provide a high level of services to our guests.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

6/10 Okay

BHARATI

Stayed 1 night in Dec 2023
Response from Randhir on Dec 8, 2023
Dear Guest,Thank you for taking the time to post your review about your experience at Ramada Plaza Palm Grove, Mumbai.The team at the hotel and I look forward to welcoming you back soon.Warm regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

10/10 Excellent

Hemanshu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my 4th time i stayed at Ramada in Juhu, Mumbai. Its always been an amazing stay, staff are friendly and polite and the hotel and rooms are very clean. Highly recommended .
Stayed 8 nights in Nov 2023
Response from Randhir on Dec 6, 2023
Dear Guest,Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
2 night stay
Ok hotel but rooms are a bit dated. Wouldn't say it was a 5 star hotel. Staff and service very good.
Stayed 2 nights in Nov 2023
Response from Randhir on Dec 6, 2023
Dear Guest,Greetings from Ramada Plaza Palm Grove Mumbai!!We would like to thank you for choosing our hotel as your accommodation during your recent visit to Mumbai and providing feedback.Your feedback helps us in improving our product and services. We have been keeping pace with the changing trends in terms of facilities and amenities offered at the hotel. There is a great focus on regular up-keep and maintenance of the hotel.It was indeed a pleasure having you at the Ramada Plaza Palm Grove Mumbai and we look forward to welcoming you again.Kindest regards,Randhir TanwarVice PresidentRamada Plaza Palm Grove.