Ratings based on 129 Verified Reviews

3.4 out of 5
66% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2017
Good place to stay though connectivity bit of problem, hotel can have shuttle service.
Comment from Hotel Management
Jun 12, 2017 by Nitin Saigal , Hotel Management
Dear Guest, Thank you for choosing to stay with us. It brings us immense pleasure to know that you had a good experience at our hotel. We are so pleased to know that you were happy with the overall product as well as service levels.We do have travel desk arrangements for the airport as well as other local transfer which comes with surcharge and prior appointment. We can only applaud the team, for putting their best efforts forward at all times. This is key and what we would love to achieve with all our guests. We do hope to see you again. With every good wish Thank you. With warm regards, Nitin Saigal Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

10 over 10..best hotel in mumbai

Posted Mar 31, 2017
Pros: aroma smell n cleaness
Cons: mayb just AC...air cond was bit warm.Then exhange the room
Location: shopping
The staft is so efficient.Bell Boy at enterance Mr.Dhiraj was really helpfull.He is more like tour guide and almost knows everything, Ramada should promote this type of staft.
Comment from Hotel Management
Apr 3, 2017 by Nitin Saigal, Hotel Management
Dear Carol Kaur, Greetings from Ramada Powai Hotel & Convention Centre ! Thank you for posting your reviews about your stay on this forum. We are pleased to note that you had a memorable stay at Ramada Powai Hotel & Convention Centre. Your recommendation about my colleague Dhiraj has been noted & will be shared with him.He along with the rest of the team surely will be delighted to note this comment. Your feedback is most valuable to us and we appreciate the same. We once again thank you for recommending Ramada Powai Hotel & Convention Centre and look forward to welcoming you back. Thank you, With warm regards, Nitin Saigal Front Office Manager
4 out of 5
by A verified traveler

Posted Mar 6, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Dear Guest Thank you for choosing to stay with us. It brings us immense pleasure to know that you had a good experience at our hotel. We are so pleased to know that you were happy with the overall product as well as service levels. We can only applaud the team, for putting their best efforts forward at all times. This is key and what we would love to achieve with all our guests. We do hope to see you again. With every good wish Thank you, With warm regards, Nitin Saigal Front Office Manager
4 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Guest Thank you for choosing to stay with us. It brings us immense pleasure to know that you had a good experience at our hotel. We are so pleased to know that you were happy with the overall product as well as service levels. We can only applaud the team, for putting their best efforts forward at all times. This is key and what we would love to achieve with all our guests. We do hope to see you again. With every good wish Thank you, With warm regards, Nitin Saigal Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from kolkata

Comfortable hotel for stay

Posted Feb 19, 2017
Nice hotel ,clean.Excellent service ,staffs are very cordial & supportive.Very customer friendly.Eager to seve in reception,housekeeping & restaurant.I would like to recommend this hotel to my near & dear
Comment from Hotel Management
Feb 21, 2017 by fom@ramadapowai.com, Hotel Management
Dear Guest Thank you for choosing to stay with us. It brings us immense pleasure to know that you had a good experience at our hotel. We are so pleased to know that you were happy with the overall product as well as service levels. We can only applaud the team, for putting their best efforts forward at all times. This is key and what we would love to achieve with all our guests. We do hope to see you again. With every good wish Thank you, With warm regards, Nitin Saigal Front Office Manager
1 out of 5
by Gaurav

Posted Feb 16, 2017 on Hotels
Not as expected as per the brand name
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at our hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our hotel stay as it is what we strive for everyday. If you can share more details with respect to your issue and we assure you the necessary steps will be taken to improve the issues faced during your stay and causing disappointment. May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We will share your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you, With warm regards, Nitin Saigal, Front Office Manager.
1 out of 5
by Murali

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at our hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our hotel stay as it is what we strive for everyday. If you can share more details with respect to your issue and we assure you the necessary steps will be taken to improve the issues faced during your stay and causing disappointment. May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We will share your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you, With warm regards, Nitin Saigal, Front Office Manager.
4 out of 5
by Jagat Mohan

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for choosing to stay with us. It brings us immense pleasure to know that you had a good experience at our hotel. We are so pleased to know that you were happy with the overall product as well as service levels. We can only applaud the team, for putting their best efforts forward at all times. This is key and what we would love to achieve with all our guests. We do hope to see you again. With every good wish Thank you. With warm regards, Nitin Saigal Front Office Manager
2 out of 5
by A verified traveler

Location of the hotel is very poor

Posted Jan 17, 2017
Hotel staff is non co-operative. Hotel rooms are of two star category. For few food items, timings are till 11:00 pm night. I ordered exactly at 11:00 pm and Hotel staff denied to serve that since it was 11:00 pm.
Comment from Hotel Management
Feb 16, 2017 by fom@ramadapowai.com, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at our hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our hotel stay as it is what we strive for everyday. If you can share more details with respect to your issue and we assure you the necessary steps will be taken to improve the issues faced during your stay and causing disappointment. May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We will share your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you, With warm regards, Nitin Saigal, Front Office Manager.
2 out of 5
by Neeraj

Horrible hotel !

Posted Jan 15, 2017 on Hotels
The hotel is rundown and a horror of sorts . First the musty government building smell which pervades all through the property . The room service was curt and rude , they keema pao I ordered has one very small pao ( for over 600 rupees that I paid for it ) so when I asked for a bread basket was given a pair of toasted bread and butter and charged 150 bucks more ! Really ! Finally sleeping is a challenge because the master control has a blue light led which is so bright that it could be used a a beacon on a foggy day . So I struggled to sleep ! And finally waking up groggy I thought a shower should wake me up but unfortunately only the hand shower worked . The breakfast was unremarkable but then what could I expect !
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay at our hotel it truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our hotel stay as it is what we strive for everyday. The gap highlighted, has been carefully noted and we assure you the necessary steps will be taken to improve the issues faced during your stay and causing disappointment. May we request you to consider this as an aberration not reflective of the otherwise high standards of service we endeavor to maintain. We have shared your feedback with the concerned departments and will definitely look into the same. We hope you give us an opportunity to serve you again and wow you with our authentic hospitality. Thank you, With warm regards, Nitin Saigal, Front Office Manager.