Nothing special about the hotel. Conflict was resolved by offering couples massage and the rooms were totally different from the pictures on the internet
Comment from Hotel Management
Mar 24, 2017 by Biswajit, Hotel Management
Thank you for selecting our hotel as your accommodation choice and for taking the time to share your comments with us.
I was delighted to note that your concern was addressed to your best satisfaction and apologize for the inconvenience caused during your stay.
May I also share with you that Sofitel Mumbai BKC is the proud recipient of The World Luxury Hotel Awards 2016 and in fact our rooms have been well appreciated by guests who vouch that it creates a soothing retreat, in the heart of the city.
Thank you once again for your feedback and we hope you will give us the opportunity of welcoming you again in Sofitel Mumbai BKC.
General Manager – Sofitel Mumbai BKC