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Reviews of Suba Galaxy

3.5 out of 5
Suba Galaxy
N.S. Phadke Road,Off Western, Express Highway, Andheri (East), Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 72 reviews" "
Rating 8 - Good. 35 out of 72 reviews" "
Rating 6 - Okay. 12 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 3 out of 72 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kamleshkumar

Business traveler
Liked: Staff & service
No proper restaurant and no bar
Stayed 2 nights in Feb 2024

10/10 Excellent

Kishan

Liked: Property conditions & facilities, room comfort
Good.
Already gave my suggestions to the Manager, Reception incharge and catering incharge; which they have promised to implement.
Stayed 4 nights in Aug 2021

8/10 Good

Sagar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant stay.
Stayed 2 nights in Jul 2021

8/10 Good

Steve, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel Lacked a on site bar and rooms did not have a fridge or minibar. Otherwise a very western hotel. Staff are helpful and accommodating.
Stayed 3 nights in Jan 2020

10/10 Excellent

SUDHIR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in mumbai
Very good hotel
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service, amenities
Rooms are so small !! Need to look after food as well.
Stayed 1 night in Jun 2019

2/10 Terrible

Leonard, USA

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Promised a deluxe double room and on arrival night given on 3rd floor a room with 2 separate beds.Next day given a room on 5th floor with twin beds joined together with a queen size mattress. For couple of hrs. each day repair work of banging,drilling, scraping etc continued and once again given another room on 7th floor. This room the smoke detector, the TV and the electric lights did not function all through my stay with wash basin leakage and other multiple incidents.
Stayed 22 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Services Good Managment ,room is very Good , Good Location , Breakfast , Lunch Is Good
Stayed 1 night in May 2019

8/10 Good

Imtiaz, Richmond VA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service
Incorrect Information Provided by Expedia/Hotel
I have been staying at this hotel during my trips to Mumbai and this was my fourth time I have stayed there. For each of my previous visits, I received complimentary airport return from the hotel (included with booking). Although I had expected to receive the same this time, the hotel staff said that complimentary airport returns are no longer available. This was despite the fact that the complimentary airport return was included in my travel itinerary from Expedia. Upon checking in, the staff said that they had already communicated this change of policy to Expedia. As a customer, this miscommunication (either on the part of Expedia or the hotel) was very disappointing for me. I hope this gets resolved immediately so that no other customers receive incorrect information.
Stayed 1 night in May 2018

10/10 Excellent

Kirit, Nairobi, Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being our first time in India
Being our first time in India I was surprised by the excellent service given by the hotel was really impressed. Please keep up the same service standard
Stayed 2 nights in Apr 2018

8/10 Good

Hardik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel with easy connecting location
Hotel is located near to the western expressway and hence easy connectivity to airport and other areas. Rooms are clean and cosy. Good for business travellers. Restaurant is veg + Non-Veg mix. So people having issues with Non-Veg must think before booking the hotel.
Stayed 1 night in Apr 2018

10/10 Excellent

chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent with an amazing stuff
It is a normal hotel but with extraordinary friendly and helpful stuff. Highly recommend.
Stayed 1 night in Mar 2018

8/10 Good

Pragnesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Dev, Sydney, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel close to airport
Great experience. Everything went perfectly well starting from airport pick up, stay at the hotel, complimentary breakfast & airport drop off. Very courteous staff & very well maintained rooms. Would recommend this hotel to everyone.
Stayed 2 nights in Jan 2018

10/10 Excellent

Brittany, Trivandrum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and accommodating staff, very clean and comfortable rooms, good breakfast and lunch buffets, close to the airport. we couldn't have asked for a better overnight stay in Mumbai.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Very bad experience
I would not recommend this hotel as they didn’t serve as committed. They didn’t send a pick up vehicle at airport and they didn’t arrange a airport drop off too. I missed my flight because of their service. Very disappointing moment for me in Mumbai.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
mediocore , staff were helpful
restrooms that gets wet during the shower. a rated hotel can do better than that. not the most convenience experience. service was good though.
Stayed 1 night in Nov 2017

10/10 Excellent

Anurag, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel at a convenient location!!
I stayed with Family for a day here at Suba Galaxy. The hotel and room were clean and the staff was excellent. We had a very early morning checking and the staff helped us out in all aspects like easy check-in, airport pickup and dropoff. Room service was great as well for us.
Stayed 1 night in Nov 2017
Response from Hesheta Shah, Asst General Manager Revenue on Nov 28, 2017
Dear Guest, We are glad to know you had a satisfying stay at our Hotel Suba Galaxy, Mumbai We at the Suba Hotels India and Dubai take the highest efforts of training our staff to provide first class service to ensure our guests feel looked after to the best of standards. We are glad to have been your choice in Mumbai and hope you call upon us on your next visit too.

10/10 Excellent

Sanmukh, Melbourne, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport
Very wonderful cooperative staff and helpful in every way.
Stayed 1 night in Nov 2017
Response from Hesheta Shah, Asst General Manager Revenue on Nov 30, 2017
Dear Guest, We are glad to know you had a satisfying stay at our Hotel Suba Galaxy, Mumbai We at the Suba take utmost pride in our staff who have been trained to always go that extra mile for each of our guests as we strongly believe in ‘Atithi Devo Bhava’ which means The Guest is equivalent to God. We will make sure we convey your appreciation to our team members and take this opportunity to thank you on their behalf. We are glad to have been your choice in Mumbai and hope you call upon us on your next visit too.

8/10 Good

NATARAJ LAKSHMANAN

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, Clean Rooms!
The room is very comfortable, well lit and clean, with a good view and good wi-fi. The room could be more spacious. The guest amenities also need great improvement. The concierge staff at the hotel was extremely polite and helpful. The room service and housekeeping staff are also very prompt and good. The breakfast menu is very limited. Few more items could be included in the menu to make it more wholesome. All in all, a comfortable hotel for short-stay business travellers.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Nitin, TN USA

Alright for the price and near to the airport
The biggest problem is tbe hotrl address as google map shows it completely in the wrong area whereas the hoyel is near to International airport in Andheri. There was some renovation going on so didn't get hot water for shower on day 1. There is no partition between shower and commode so after shower the entire bathroom gets wet. The breakfast and restaurant area is super small so gets very busy and congested when more guests show up at the same time. Overall for the price it is ok.

8/10 Good

Lohith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for food issues
the restaurant they have is that of a small place where breakfast is served everyday. On Saturday & sunday there was a training that was happening in the hotel. by 9AM when we went fir our breakfast there was no place. As guests staying at the hotel i would have imagined that we would be taken care. but we just had to stand for 15 to 20 minutes before we could sit. the hotel should first take of guests who stay at the hotel. arrange breakfast separately for the training people. Had issues with WiFi ... it didn't work for most part of our stay

10/10 Excellent

vikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

anish, p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and a very good experience..Overall a good hotel... Good cooperation

8/10 Good

KISHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hospitality
Food Menu prices can be revised to much lesser costs, it was way to expensively prised... and it will attract customers to order food from room if these issues are taken care of ...

2/10 Terrible

Indra , Shri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was forced not to check-in coz of their stupid rul
I had a terrible experience at suba. At the time of check-in receptionist started with a lot of restrictions and guidelines, even asked for the money for the pick up from airport (which was mentioned free online). Had to look for another hotel immediately and none of the hotel staff was helpful. Extremely poor staff, very bad services don't know if I should even call it a hotel.

8/10 Good

TAPAS

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A good budget hotel near airport
A good budget hotel within 15 minutes drive from Airport. Small hotel with basic facilities- good for 1-2 nights business trip. Free airprot pick-up and drop was a really good thing. Breakfast was a regular one- nothing great but no complaints. Currently hotel exterior is under reapirs/upgrade and this was not informed while reservation. This had caused some discomfort.

10/10 Excellent

fatma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel closer to the airport
Hotel car picked me from Mumbai airport promptly. Check in was quick and friendly. Room was quite and comfortable. Hotel staff was helpful with finding local taxi for me for my meeting. Breakfast next morning was good. The hotel car dropped me off at international airport next evening. I was upgraded to Suba International!

6/10 Okay

Goverdhanlal

Liked: Cleanliness
Convenient and clean
OK.

10/10 Excellent

jack, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel with Just 20 mins from both terminal
Excellent....had a great stay at galaxy... Great staff and good food...

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to hotel in Mumbai. Great service & a smile
This is a hotel that makes you feel home from home, nothing is too much trouble for them and they have a very friendly 'can do' attitude. I work Internationally and stay in a lot of hotels, there are higher brands with fancier art, but the Suba Galaxy absolutely cannot be beaten on the feel good factor they provide as well as being excellent value for money. An example; I booked a drop to the airport, next question would you like a wake up call, next question would you like tea or coffee with your wake up call; 5am duly arrived as did one of the boys with fresh masala chai and to my surprise two slices of warm toast! This is better service than I get at home. I highly recommend Suba Galaxy to anyone that likes a hotel with a soul, a heart and a personality.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sandip, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in Suba Galaxy in my 2 days visit in Mumbai
Pros: Hotel location is good Staffs are politite Cleanliness Food Cons: Room size is small TV is not that good Bathroom also small

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Ravindra, Faridabad, India

Liked: Staff & service, property conditions & facilities, room comfort
My recent stay in Mumbai
I stayed there for 5 nights and I am very pleased with the hotel except for the minor hiccups. The location was close to the International airport on one side and Bombay Exhibition Center on the other side where we were exhibiting. The pick-up and drop facility was excellent. The breakfast is whole sum and well laid out. If they can include fresh juices instead of canned, it would be lovely. The food quality is excellent. I loved the bedding which gave a very relaxing sleep.The range of guest amenities is impressive though the quality of shampoo and conditioner needs improvement. Also the soap packing was too strong to open. had to fiddle with it for a long time.

8/10 Good

rafi, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff
Really got no comments about the hotel cause its really comfort and food was simply awesome. Staff is great and friendly

8/10 Good

Pankaj, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Good short stay
Very Comfortable.Staff very helpful.Breakfast - good Indian fare Rooms a bit small .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up
Overall a good experiance

8/10 Good

Bhupesh, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experiance
over all good experience.

10/10 Excellent

Satyenbose, Mauritius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The staff were very caring and helpful , especially the front office ( Shyam and Raju ) and the security , door men . But the break fast need and amelioration .

8/10 Good

Deepa, CALIFORNIA, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
It was great

6/10 Okay

SUSHIL BORA

8/10 Good

Bhupesh Patel, Ahmedabad

Liked: Cleanliness
good location, friendly staff
Comfortable stay. Break fast was good.

8/10 Good

Kris Yadav, Charlotte, NC, USA

Liked: Staff & service, room comfort
Western Viewpoint
As an American who has traveled to India many times, I was quite pleased with Suba Galaxy. It had the amenities of most Western hotels and the airport shuttle was especially helpful. I think it's rating was right on and I wouldn't hesitate to stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near airport
Nice hotel near airport with helpful staff.