Fooled by the promotion
Posted Mar 24, 2017
I really love the Leela. However, I was fooled by a promotion. The room was cheaper than usual, and I gladly got it. However, there were so many things not included( such as internet access, breakfast, airport pickup), that it became a very expensive stay, and unpleasant.
Comment from Hotel Management
Apr 7, 2017 by Sameer Sud , Hotel Management
Greetings from The Leela Mumbai.
We would like to thank you for taking out time to share the feedback of your recent stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality.
We have noted down feedback with regards to what you have mentioned. Please be assured that we will try to further define our offering based on your suggestions.
We would request you to treat this as a one-off incident and not let it mar your overall impression of our brand.