I am writing a full review on my stay cause the hotel is ranked 5-star which shouldn’t be!
Sorry for my honesty.
First of all, the hotel room is not hygienic at all.
Bed bug/lice. My advise to families, select your stay carefully when traveling with your kids.
Bed is so dirty, uncover the bed sheets and you will get shocked by the dirt/blood stains.
A/C is not cool/not working properly, the humidity inside the room is indescribable. This has made the room smells rotten.
Furniture is very old.
Room service is the slowest I have ever experienced. I had to order a spoon which took an hour before I get it.
You can’t bring cooked food like burgers, leftovers, etc. from outside to your room (Hotel Policy). They haven’t taken into their consideration that some guests have kids! We didn’t know about that until we arrived and informed by the reception staff.
Complementary water at the room is RE-FILLED glass bottles, absolutely unknown source. We bought water from market to avoid those bottles.
Breakfast is average.
I have changed the hotel for my remaining stay in the city.