Lobby lounge

Reviews of IRA By Orchid Mumbai T-2 International Airport

4 out of 5
IRA By Orchid Mumbai T-2 International Airport
Andheri Kurla Road, Andheri East, Mumbai, Maharashtra

Reviews

6.4
Rating 10 - Excellent. 53 out of 373 reviews" "
Rating 8 - Good. 118 out of 373 reviews" "
Rating 6 - Okay. 78 out of 373 reviews" "
Rating 4 - Poor. 69 out of 373 reviews" "
Rating 2 - Terrible. 55 out of 373 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chintan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic hotel. Unclean and dirty
It was just dirty and unsanitary. For the star rating and price I never expected it to be this bad
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Dear Mr. Chintan, Namaskar !We are genuinely disappointed to learn about your experience as it falls well short of the high cleanliness standards we strive to uphold. Your comments have been taken seriously and we have immediately initiated a thorough investigation to address the issues within our establishment. Additionally, we will be reinforcing our housekeeping protocols to ensure that the accommodations provided to all our guests meet and exceed expectations moving forward. Understanding that our efforts cannot undo the discomfort you faced, we are nonetheless committed to making things right. We would welcome the opportunity to discuss your experience in further detail. Please reach out to our customer service team at your earliest convenience so that we can work towards a satisfactory resolution. Rest assured, it is feedback like yours that enables us to improve, and we are grateful for the opportunity to remedy the situation. We hope you will allow us the chance to demonstrate the true level of our service and hospitality in the future. Warm Regards,Rajesh Mehta General Manager

10/10 Excellent

Kirtankumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food cleaning all other service,
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 2, 2023
Dear Mr. Kirtan, Namaskar !We glean from your feedback that you found our food, cleanliness, and other services satisfactory. It's imperative for us to ensure that every aspect of our service meets your expectation. However, we noticed that your response is a bit vague. It would assist us greatly if you could provide more detailed feedback about your experiences. For example, are there any dishes that stood out to you during your meal, or are there any areas in which you feel we could have performed better? Your insights will enable us to improve our services and give you a better experience in the future. Thanks & Regards Rajesh MehtaGeneral Manager

2/10 Terrible

Sydney, Yorkville

Traveled with family
Disliked: Amenities, property conditions & facilities
The rooms are very outdated. No ventilation in bathrooms. When you go to have a shower, the entire bathroom ceiling and the outside ceiling around the bathroom is wet ands damp. There were flies coming out of the drain in the bathroom and at one point there were worms coming out of the bathroom sink. We got the room changed but the a/c in the second room was not cooing the room at all. For a hotel that boast themselves as a 4 star hotel don't have basic amenities like fridge and safe. Even the tv is so old that it does not even have a power off button!! I would not even dream to stay at this hotel not just in mumbai but also other locations if they have one! Too bad I don't have the option to post pics on this site. But I'm surely going to post it on Google.
Stayed 6 nights in Nov 2023
Response from General Manager on Dec 18, 2023
Dear Valued Guest,Namaskar !We’re genuinely sorry to hear about the issues you encountered during your stay with us. It disappoints us that we were unable to meet your expectations as providing a comfortable and pleasant stay to our guests is our highest priority. Feedback about the outdated facilities, poor ventilation, and lack of certain amenities has been noted for prompt and immediate action. We assure you that we hold hygiene as our utmost priority, hence the issues you've mentioned do not represent the quality of service we strive to provide. The condition of your A/C in the second room is unacceptable and we deeply regret the discomfort it caused. We understand that we have fallen short in providing you with the standards of a 4-star hotel and for this, we are truly sorry. We acknowledge your concerns and assure you that steps are being taken to make the necessary improvements. Your decision to not stay with us in the future is a serious concern. We hope to have the opportunity to change your perspective and to show you an upgraded level of service and hospitality. We will certainly resolve these issues so that our future guests never have to face such unpleasant situations. Again, we deeply regret the inconvenience you experienced and appreciate your feedback which will assist in our ongoing efforts to improve our service and facilities. Thanks & Regards Rajesh MehtaGeneral Manager

8/10 Good

Neelesh, Coquitlam

Stayed 1 night in Nov 2023
Response from General Manager on Dec 2, 2023
Dear Valued Guest,Namaksar !Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards Rajesh MehtaGeneral Manager

6/10 Okay

Jaspal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 18, 2023
Dear Mr. Jaspal, Namaskar !Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Thanks & Regards Rajesh MehtaGeneral Manager

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Average for an overnight to catch an early flight.
Stayed 1 night in Sep 2023
Response from General Manager on Dec 23, 2023
Dear Valued Guest.Namaskar!We are concerned to note the feedback of your recent stay and thank you for sharing your concerns with us. We are sorry that your experience has been to the contrary and assure you that we will look into this matter and take appropriate action.Our top-most priority is to ensure customer satisfaction through quality service and addressing guest concerns satisfactorily. It is indeed disappointing to note that your experience has been to the contrary.We assure you that we will work on your feedback and serve you better going forward. Having mentioned the above, I request you to treat this incident in isolation and we do look forward to an opportunity of welcoming you back at Ira Mumbai. Warm Regards,Rajesh MehtaGeneral Manager

2/10 Terrible

Surupa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience. Service wise horrible. Unprofessional staff
Stayed 3 nights in Aug 2023

8/10 Good

Astha

Stayed 1 night in Aug 2023

2/10 Terrible

SAMPATH

Stayed 1 night in Jul 2023

8/10 Good

Bernardina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with excellent service
The service was excellent. The room was clean but would be excellent with a little refurbishment. Food is excellent.
Stayed 1 night in Jul 2023

2/10 Terrible

Rajender

Stayed 2 nights in Jun 2023

2/10 Terrible

Abdul

Stayed 2 nights in Feb 2023

10/10 Excellent

Catherine

Stayed 1 night in Jan 2023

4/10 Poor

MANISH

Stayed 1 night in Dec 2022

8/10 Good

prashant

Stayed 1 night in Nov 2022

8/10 Good

R

Stayed 1 night in Oct 2022

10/10 Excellent

Harjeet Singh

Stayed 2 nights in Sep 2022

4/10 Poor

Roy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
The staff here are really nice. Unfortunately that's the only positive thing about this place! The hotel is under renovation. There is no bar! There is no Swimming pool. The whole place looks like something from the 1980's. My room was to put it bluntly horrible. Run down and tired looking. See the photos. They are extremely dated and items like cupboard doors and drawers are sticky and hard to open. On top of that the safe didn't work either! That wasn't the worst thing though. By far the worst thing was the humidity in the room. Air conditioning ON or off made no difference what so ever. Off actually slightly improved the situation. On or off you felt "wet and sticky". Your clothes feel damp, the bedding feels damp. This is obviously a hotel wide thing as dehumidifiers are in the corridors! It's unpleasant to say the least. An update on this. I've come home and my wife whilst putting my washing in the machine commented on how much my clothes smelt of damp!! On one occasion the room door didn't lock. The staff were "it's OK, we fix" but even so, I had to go to work and leave my room unlocked! Breakfast is "different". One day due to work commitments I had to get my breakfast at 7 am. This is a standard time in any hotel. Not this one! I ended up with cold beans, cold sausages and like warm potatoes. There were no staff at all. I was told it was my fault as breakfast starts at 7.30 am!! Choose this hotel if you want. However if you do a little more searching you will find
This was the pool area
This was the bar area
Run down
Yuk!
Stayed 5 nights in Sep 2022
Response from Front Office Manager on Oct 16, 2022
Dear Valued Guest Namashkar!Guest feedback is important and is taken seriously at our Hotel as it helps us to understand and improve on our services and facilities. It is only from feedback of valued guests such as you that we are able to identify any gaps in our service levels and product as we persist with our journey towards continuous improvement. With this in mind, I hope that we will have the pleasure of welcoming you back to our hotel in the future, and please know that will do the utmost to provide a guest experience more in keeping with your expectations and our standards.Regards, Front Office Manager

4/10 Poor

Muthuraj

Stayed 3 nights in Feb 2022
Response from VITs on Apr 1, 2022
Dear Guest, Namaskar ! Thank you for the rating . Look forward to welcome you back soon Regards, VITS

4/10 Poor

Arvind

Stayed 1 night in Dec 2021

10/10 Excellent

Api

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is definitely not worth the 4 star class of hotels ...it needs major renovayion they need to work on major reapirs of the hotel to make it look new clean and crsip and pleaaurable for the guests ! the staff is very friendly and cooperative and do deserve a 10 star 🌟
Stayed 2 nights in Mar 2022
Response from RP on Mar 12, 2022
Dear Guest, Namaskar ! Thank you for taking the time to write a review about the hotel . We have taken a note on the mentioned feedback and will look into the same for immediate consideration. Look forward to welcome you back soon. Regards, VITS Mumbai

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for the price in the city!
I only stay here, large rooms, cheap prices, English tv stations, nice lobby…I wouldn’t stay anywhere else!
Stayed 3 nights in Jan 2022
Response from VITS on Jan 19, 2022
Dear Mr.Neil, Namaskar ! Thank you for the stay and positive feedback . Look forward to welcome you back soon. Regards, Front Office Manager VITS Mumbai

2/10 Terrible

Ashutosh

Traveled with family
Disliked: Staff & service, property conditions & facilities
Terrible Service 😒😒
Terrible. The rooms did not open for 2hrs !! Reception wont pick up the phone ! Very bad serice. Definitey Not recommended for the pricing, you’ll get much better options around this place!
Stayed 1 night in Dec 2021
Response from VITS on Dec 21, 2021
Dear Mr.Ashutosh, Namaskar ! Thank you for taking the time to write a review about the hotel. We have taken a note on the mentioned feedback and will escalate the same for immediate consideration. Look forward to welcome you back soon. Regards, VITS Mumbai

4/10 Poor

Sunil

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from VITS on Dec 21, 2021
Dear Esteemed Guest, Namaskar ! Thank you for taking the time to rate the property. Look forward to welcome you back soon. Regards, VITS Mumbai

4/10 Poor

Dhruv

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pathetic check in experience
Check in experience was pathetic. Arrived at the hotel past midnight and they claimed to not have received the booking from hotels.com and asked me to pay again. We finally agreed that they would block the amount on my credit card until they received confirmation from hotels.com. I got a call at 5am saying hotels.com had responded and there was an issue in the booking system somewhere.
Stayed 1 night in Nov 2021
Response from VITs on Dec 21, 2021
Dear Esteemed Guest, Namaskar ! Thank you for taking the time to write a review about the hotel . We duly regret the inconvenience caused and ensure such issue are not repeated. Look forward to welcome you back soon. Regards, VITS Mumbai

4/10 Poor

vinodh

Stayed 1 night in Oct 2021
Response from VITs on Dec 21, 2021
Dear Esteemed Guest, Namaskar ! Thank you for taking the time to rate the property. Look forward to welcome you back soon. Regards, VITS Mumbai

8/10 Good

Mandar

Stayed 2 nights in Nov 2021

8/10 Good

Agam

Business traveler
Liked: Cleanliness, staff & service, room comfort
Pleasant stat
Stayed 1 night in Oct 2021
Response from VITS on Nov 9, 2021
Dear Guest, Namaskar ! Thank you for the review . Look forward to welcome you back. Regards, Reservations

10/10 Excellent

Ismail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from VITS on Oct 7, 2021
Dear Esteemed Guest, Namaskar ! Thank you for the rating . Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

2/10 Terrible

Ghanshyam

Stayed 3 nights in Sep 2021
Response from VITS on Oct 7, 2021
Dear Mr.Ghanshyam, Namaskar ! Thank you for the rating . Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

10/10 Excellent

MAHESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome experience
Undoubtedly one of the best experience I'd. Everything from check in to check out was extremely smooth and we'll coordinated.
Stayed 1 night in Jun 2021
Response from VITS on Jun 7, 2021
Dear Mr.Mahesh , Namaskar ! Thank you for the stay and positive feedback . Look forward to welcome you back soon. Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

10/10 Excellent

Sanjaykumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from VITS on Jun 1, 2021
Dear Mr.Sanjay Kumar, Namaskar ! Thank you for taking the time to rate our services . We look forward to welcome you back soon . Kind Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

10/10 Excellent

PANKAJ RAMKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from VITS on Jun 1, 2021
Dear Mr.Pankaj, Namaskar ! Thank you for taking the time to rate our services . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

4/10 Poor

PRASADI

Business traveler
Disliked: Staff & service
Stayed 1 night in Apr 2021
Response from VITS on May 4, 2021
Dear Mr Prasad, Namaskar ! Thank you for the stay and rating . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

10/10 Excellent

Suyog

Liked: Cleanliness, staff & service, room comfort
Very polite and friendly staff from housekeeping to front desk all the staff were wonderful, expensive food though n no u can’t get food from outside..
Stayed 1 night in Apr 2021
Response from Rajeev on Apr 19, 2021
Dear Mr Suyog, Namaskar ! Thank you for the stay and feedback . We look forward to welcome you back . Regards, Rajeev Pillai Front Office Manager

8/10 Good

Soeab

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in very responsible price
Excellent in all respect
Stayed 3 nights in Apr 2021
Response from Rajeev on Apr 19, 2021
Dear Esteemed Guest, Namaskar ! Thank you for the stay and positive feedback. Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

8/10 Good

Tanjib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the good hotel near airport
Vits mumbai is one of the good hotel near airport. Their breakfast is good. The main good thing is their wonderful service.
Stayed 4 nights in Feb 2021
Response from Rajesh on Apr 19, 2021
Dear Esteemed Guest, Namaskar ! Thank you for the stay and positive feedback .Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

8/10 Good

Nishit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Rajesh Mehta on Feb 25, 2021
Dear Esteemed Guest, Namaskar ! Thank you for taking the time to rate our property . We look forward to welcome you back soon . Kind Regards, Rajesh Mehta General Manager VITS Mumbai International Airport T2

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from VITS on Dec 15, 2020
Dear Guest, Namaskar ! Thank you for rating the hotel. We believe your stay with us was not upto your level of expectations. We request to kindly provide details on your stay or alternatively contact on fommumbai@khil.com to assist you further. Kind Regards. Rajeev Pillai Front Office Manager VITS Mumbai International Airport T2

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort
Excellent value
Hotel rooms are dated, but service is excellent. So, a good deal for the price. When you arrive, looks like a very fine hotel, and the lobby and service are great. Room was comfortable and fine. Hallways are dated and rough, but who cares about that?
Stayed 1 night in Mar 2020
Response from Rajesh Mehta on Mar 16, 2020
Dear Mr.Roy, Namaskar ! Thank you for taking the time to write a review about the hotel . We have taken a note on your mentioned feedback pertaining to the maintenance in the hallways and will work towards the same. Look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

2/10 Terrible

Durgesh, Birmingham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Claim to have a swimming pool but it is closed as the pool is in the dinning area. The staff are liars and skimmers. The room provided was not ready on time. Nobody was bothered. Lobby had drug deals going on when we had to wait as our room was not ready at 2.00 pm, the allocated time. We were offered complimentary pick up and drop off to the airport, so I booked it with a person named Shivani. When the car did not turn up I rang the hotel and a chap called Vijay said we are not eligible and he will organise it for 1500 rupees. In the end I took the cab for less then 300 rupees. Overall avoid this place.
Stayed 1 night in Mar 2020
Response from Rajesh Mehta on Mar 16, 2020
Dear Mr. Durgesh, Namaskar ! Thank you for taking the time to write a review about the hotel . We have taken a note on your mentioned feedback and based on the same would like to inform that any bookings received through Expedia booking portal is exclusive of airport transfers and our reservations team is very well aware of the same . Moroever our airport pick up charges are INR 700 for International Airport and INR 900 from Domestic Terminal . The hotels standard check in time is 1400 hours and due to a payment dispute of prepaid or postpaid you had during the check in process , the check in was delayed from your end . Requesting to kindly elaborate on the Lobby drug deals which am afraid no one is aware of the same. The Swimming pool is closed as per the latest government regulations imposed due to the outbreak of corona virus globally. I hope the above mentioned is explanatory and we look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Reservations on Mar 12, 2020
Dear Guest, Namaskar ! Thank you for the stay and rating. We look forward to welcome you back soon. Kind Regards, Reservations

8/10 Good

Garima, Seattle, WA

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Check in process was pretty easy. Staff was very helpful. They even helped us find a cab at 2 am to get to the airport. Only thing we found odd was that hotel does not allow outside food, specially if we eat out and have leftovers we should be able to take it to our room. Other than that hotel was fantastic and will definitely recommend staying at VITS
Stayed 1 night in Feb 2020
Response from Rajesh Mehta on Feb 22, 2020
Dear Ms. Garima, Namaskar ! Thank you for the stay and feedback . We are delighted to hear that your stay was comfortable . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

10/10 Excellent

Freya, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a really nice vibe. A nice quiet retreat in a busy airport location. The staff were great and friendly, going out of their way to help me out.
Stayed 2 nights in Feb 2020
Response from Rajesh Mehta on Feb 22, 2020
Dear Ms.Freya, Namaskar ! Thank you for the stay and feedback . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Rajesh Mehta on Feb 14, 2020
Dear Esteemed Guest, Namaskar ! Thank you for the stay and taking the time to rate us . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Check-in was smooth. Great food at restaurant. They even accommodated to let us check out 1 hour later. Overall service was good. I would recommend this hotel! Pradeep was great with helping us with our bags.
Stayed 1 night in Jan 2020
Response from Rajesh Mehta on Feb 14, 2020
Dear Esteemed Guest, Namaskar ! Thank you for the stay and positive review . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good and the upgrade was appreciated
Stayed 1 night in Feb 2020
Response from Rajesh Mehta on Feb 5, 2020
Dear Esteemed Guest, Namaskar ! Thank you for the stay and positive feedback . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

4/10 Poor

Aaron

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive for what you pay for
Breakfast and dinner buffet spread was excellent. Room and gym conditions in dire straits. Staff are courteous.
Stayed 4 nights in Jan 2020
Response from Rajesh Mehta on Jan 29, 2020
Dear Mr.Aaron, Namaskar !! Thank you for the stay and review . We are delighted to hear that your stay with us was up to your level of expectation . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean,and the service exceptional. Ganesh, Ram and Bansi made all my mornings a joy as they served all our needs to an exceptional standard! Location was good from airport. Enjoyed my stay very well:)
Stayed 6 nights in Jan 2020
Response from Rajesh Mehta on Jan 27, 2020
Dear Esteemed Guest, Namaskar !! Thank you for the stay and positive review . We are delighted to hear that your stay was overall good . We look forward to welcome you back soon. Kind Regards, Rajesh Mehta General Manager VITS Mumbai

4/10 Poor

Kumar

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The fact that they have done away with being able to charge bar and restaurant bills to the room. Nowhere do they tell you that until you have to pay that it's cash or credit card
Stayed 1 night in Jan 2020
Response from Rajesh Mehta on Jan 23, 2020
Dear Kumar, Namaskar !! Thank you for taking the time to write a review about the hotel on this forum. We wish to inform that as a normal procedure to guarantee the incidentals a deposit advance amount or a preauthorisation on the credit card is obtained which allows to charge extras to the room bill and if unused the advance is refunded upon check out. We regret the inconvenience caused and look forward to welcome you back in the near future. Kind Regards, Rajesh Mehta General Manager VITS Mumbai