Interior

Reviews of West End Hotel

4 out of 5
West End Hotel
45 New Marine Lines, Marine Lines, Mumbai, Maharashtra

Reviews

6.8
Rating 10 - Excellent. 10 out of 58 reviews" "
Rating 8 - Good. 16 out of 58 reviews" "
Rating 6 - Okay. 23 out of 58 reviews" "
Rating 4 - Poor. 5 out of 58 reviews" "
Rating 2 - Terrible. 4 out of 58 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hasan

Stayed 1 night in Jul 2023

6/10 Okay

Ibrahim

Stayed 1 night in May 2023

10/10 Excellent

Prashant, Pune

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for cricket match stay and also if you have work in south mumbai areas
Stayed 1 night in Apr 2023

10/10 Excellent

Prateek

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
BEAUTIFUL !
Stayed 2 nights in Mar 2023

4/10 Poor

Mustafa

Stayed 2 nights in Feb 2023

8/10 Good

Murtaza

Business traveler
Liked: Cleanliness, staff & service
Location is good, rooms are clean and quiet spacious, a gym in the hotel would add some stars and the rates could be a cheaper comparing comparing to the standard, cooperative staff
Stayed 1 night in Feb 2023

10/10 Excellent

Lokesh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
staff was very helpful

4/10 Poor

Mayank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
Not a good option
Stayed 6 nights in Feb 2020

4/10 Poor

Walid

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This is a two star hotel at best
This is not a 4 star hotel. I am not sure how they get this rating. The hotel staff are courteous and helpful. The hotel lack a window in the bathroom that’s closed completely. Basically mosquitoes and this can easily fly via the bath room windows vent that does not close properly. The electric and the condition of the room is very old and requires refurbishing.
Stayed 2 nights in Jan 2020
Response from Guest Relation Manager on Jan 10, 2020
Dear Guest, Thank you for sharing this feedback as it helps us improve. We are sorry that you had to face inconvenience due to some basic facilities not being made available to you. We hope you will visit us again and witness overall improvement. Thank you.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in not-great area
I'm glad I stayed at this hotel for 3 nights. They were courteous and offered amenities like a hair dryer and iron & ironing board (on request), and they even had an attendant allocated to each floor should you need anything. I suspect I was upgraded to a nicer room upon arrival as it seemed nicer and bigger than what I thought I'd booked. My room had a small balcony, although the door to it was locked and I had no key for it. I think other rooms had unlocked balconies as I could see them when I walked around. The tv had full cable channels, and the breakfasts were good enough. The one drawback is its location. A few times I walked into, or back from, the city center, but you're better off taking an Uber each time. It's just far enough to waste precious time, and it's not a pleasant walk. The hotel is located directly across from a major hospital, and you have all sorts of sick or injured people strewn throughout the street. It also seems to be located next to some local temples, as you have additional crowds of people in prayer throughout the street. The rest of the crowds seemed to be homeless. So not a fun mix to walk around in, and you'll be looked at, if not approached. Again, take a taxi or Uber where you need to go and use this place as your resting spot, and it's a good stay.
Stayed 3 nights in Feb 2019
Response from Hotel Manager on Apr 8, 2019
Dear Guest, Greetings from hotel West End Thank you for choosing to stay at West End Hotel and we thank you for sharing your review. We are very happy to note that you enjoyed the stay at the hotel. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence. The team and I, eagerly await your return in the not too distant future. With Warm Regards, West End Hotel.

8/10 Good

Harbaksh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Patricia, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel near Bombay Hospital
This hotel provided excellent service and cleanliness. The location was a short taxi ride to the Gate of India and other attractions, as well as close to markets. The food in the restaurant was delicious and plentiful. I would highly recommend this hotel to travelers coming to do shopping in Mumbai. A great place to stay!
Stayed 2 nights in Dec 2017

8/10 Good

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine, not Amazing
We booked this hotel in Mumbai, which seemed like one of the more reasonable priced hotels in the area. Previously in India, we had been staying in Hiltons and other brand name hotels. If this is what you are used to, be aware that the West End hotel is more like a budget motel than a Hilton, despite the price. However, the service was friendly, and for a one night stay we didn't have any issues. They are doing some construction on the outside of the building, and the first door we pulled up to made it look like the hotel had been closed.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice but too far from iinternat'l airport
Food is okay, not much variation. Same for breakfast and lunch.

8/10 Good

Irina, Amersham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden old gem
Last minute change of plan brought us to this hotel which reminds me of the olden days in design. Food wise is best we had in India after Shangri-La in Delhi but at decent price.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
GOOD
I booked this hotel thinking a five star but definitely its not even close to a single star according to Canadian standards. I do not know how does the rating work in India. The food in the restaurant was good, staff OK. The hotel itself needs lot of fixing, the hotel inside seems like a hospital, elevator sucks. If I owned this hotel I would make it like a 4 star with a little decorations, painting etc. The location of this hotel is good, close to everything. You also have to pay for WiFi.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

2/10 Terrible

SKP, Chennai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not at all good for the price;
It is located near hospital and masgids and darga. Very much crowded. No coffee making facilities...no break fast. No orderly built rooms. Earlier it should have been apartment complex and converted in to rooms. No proper bed. If it is priced below $50 then it is okey.

2/10 Terrible

asha, goa

Disliked: Staff & service, property conditions & facilities, room comfort
horrible experience.
food was stall and overpriced. the service was very bad. no print outs available at the hotel. wi-fi overpriced. looked like a place which was only out to loot you as every thing came for a price and oh yes it was overpriced as it was not to customer satisfaction at all. overall very bad stay don't opt for it ever.

6/10 Okay

Manohar

Liked: Cleanliness, room comfort

6/10 Okay

Madhu, Hyderabad

Decent hotel at a decent price
It was a old time hotel. Basic amenities but nothing fancy.

6/10 Okay

Richard, London

Liked: Room comfort
Wi-fi is chargeable
Not a bad hotel, staff were friendly. The atmosphere, as one of the other reviewers noted, is strangely seventies. But they make you pay by the hour for wi-fi, which seems amazing, in this day and age. And also - no toothbrush! In this price range you might expect those little extras thrown in.

6/10 Okay

NITIN

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for South Mumbai
The hotel is very conveniently situated and has a certain old world charm about it , However the food could be improved .

6/10 Okay

NARESH, Bombay.

Disliked: Property conditions & facilities
Value for money.
It looks that we are staying in 1980's hotel.

8/10 Good

victoria, kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfectly placed for sightseeing
If you are looking for 5 star comfort this is not for you but we loved this character building. We could not fault the staff/service/restaurant/rooms. Really great value for money. Highly recommend as also well placed for walking to all the sights.

10/10 Excellent

dr vitthal, Hingoli (MH)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort
It was excellent stay .

6/10 Okay

j behl, Behl

Disliked: Property conditions & facilities
Central location
At New Marine Lines location of the hotel is not good congested road unsufficient parking are the negetive staff is good small resturant and its a old property but rooms are ok

4/10 Poor

Sanjiv

Disliked: Room comfort

4/10 Poor

Syed Sadeque

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Riaz, Chennai

Decent hotel for decent price
A good hotel in a good location for a decent price ...

8/10 Good

Jacob, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you just need a room
If you just need a room for your stuff and a place to sleep this is fine. Size of the room is ok. Close to the station and walking distance to the center of Colaba. Internet is pricey and not included.

8/10 Good

The salesman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategically located hotel in SoBo
I chose the hotel essentially because it was close to the start (and finish) line of Mumbai Marathon. But apart from the proximity what really made my stay special were the courteous and caring staff, comfortable room and good food. Full points to the staff (from waiters to the receptionist) for treating me so well.

8/10 Good

Osbert

Liked: Staff & service, room comfort

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Average
Hotel was generally clean but it is a very old building. Not shining AC corridors as I would have expected from a very highly rated hotel. WiFi is not free, and is very slow and is charged by the hour, so I am not happy about that. Also, the fine print says to logout, otherwise the full credit runs out :(. The hand held shower was broken and leaking water. The only good thing was it was next to a very good restaurant, so enjoyed the food. The room did not have a refrigerator.

10/10 Excellent

S RANGA VITTAL, BANGALORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Had a great time, good facilities, good food.

8/10 Good

Kalpesh Jain, Surat

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

mexico, mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
Absurd cost for wifi

10/10 Excellent

Mahesh, Pune India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very courteous staff and excellent service.

8/10 Good

Narasimha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

C Masson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Very happy with this hotel. Our room was very clean and comfortable, service was good and the location is perfect. I would recommend it.

6/10 Okay

UK Travelator

Disliked: Cleanliness, property conditions & facilities
Basic Hotel Suite. OK for a stop over
We booked an A/C suite for our family of four. The suite was very basic with a large lounge area and large bedroom with two double beds. As with many other hotels in India, cleanliness could have been better. However for a i night stop over in Mumbai, it was OK. The restaurant is OK, if a little overpriced.

8/10 Good

Tguru, Dubai - United Arab Emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, comfortable rooms
The room was quite spacious. Everything worked. Staff were friendly. Not complaints. A small gripe - the breakfast buffet could have been better - but it wasn't terrible either. My friend and I went to watch a cricket match at the Wankhede - and the location could not have been better. Also walking distance to both the Churchgate and Marine Lines stations. And a short taxi ride from many Mumbai attractions.

6/10 Okay

Verified traveler

hotel west end
this is as an old property, very old, 1948. but maintained ok. did not like food quality and quantity was also less.

6/10 Okay

Wei, New Jersey

Business friend
One of the very few hotels in this range in India that is practical for business. There is no luxury or comfort, but clean, and has a working internet with reasonable charge. I would go back there on my next business trip when I only need a place to sleep and check emails, but definitely not if I am going with family or friend.

6/10 Okay

Verified traveler

Liked: Cleanliness
Ok place - location is both good and bad
Pros Large rooms Fast wifi Decent restaurant Near the main attractions Cons It's located behind a hospital with hundreds of people sleeping on the streets in the evening. My wife really didn't feel very safe walking back to the hotel. A little further from town you will find somewhere at half the price and twice as comfortable!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with hotel and happy to recommend it

10/10 Excellent

Eric, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid budget hotel
A reasonable price/quality in Mumbai. Adjacent to a hospital so immediate surrounding area has many poor and ill people waiting on street, but that's part of the reality of life in India. Walking distance to the main tourist part of Mumbai.

2/10 Terrible

Jorge, Oyster Bay Cove

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement
Not worth 3 stars! Great location and people. The hotel needs an upgrade on all fronts: toilets, fixtures, etc. Everything is old...

6/10 Okay

John, United States

Liked: Cleanliness
Clean medium price hotel
OK hotel for medium price hotel. Location next to Bombay General Hospital not ideal for tourists as it is a walk to Churchgate and Colaba, but hotel itself is clean and rooms are adequate.