Breakfast and Rooftop Pool
Posted Jan 24, 2016
Had high expectations for this hotel. Our last 4 days in Mumbai after the Golden Triangle and flying home.
Strangely a name change in the last month and no-one seemed to know where it was.
Room: Horrible, on 2nd floor with canopy over dining room, so nothing to see but bare boards. Requested the room to be cleaned TWICE before we commenced our stay.
Nice to have a washing machine and fridge but poorly supplied, having to request cups and glasses.
Breakfast was a pleasant surprise, good staff and food.
Rooftop swimming pool was a winner.
Would not recommend as not easy to find, and EXPENSIVE compared to other hotels with better services and rooms.
Had expected much much more, given had stayed at the older hotels on Juhu beach before.
Comment from Hotel Management
Aug 15, 2016 by Arti Kukreti- Front Office Manager, Hotel Management
Warm greetings from Z Luxury Residences !
Thank you for taking out your valuable time and posting your feedback. We value your comments and they are a source of opportunity for improvement.
At the outset, my team and me sincerely apologize for all the inconveniences faced by you. It has always been our endeavor to provide all our guests a personal, instinctive experience to meet their requirements and we therefore regret having let you down. We have made a serious note of all your concerns.
As a valued Guest your comfort and experience is our primary concern. Your issues have been discussed with department heads, who have taken corrective steps for implementing and an immediate training for all associates has been carried out.
Hence, request you to give us another chance to serve you and deliver a better experience up to your satisfaction.
Thanking you and assuring you of our best services and looking forward to meeting you in person.