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Reviews of Fairfield Inn by Marriott Muncie

2.5 out of 5
Fairfield Inn by Marriott Muncie
4011 W Bethel Ave, Muncie, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 269 out of 605 reviews" "
Rating 8 - Good. 205 out of 605 reviews" "
Rating 6 - Okay. 79 out of 605 reviews" "
Rating 4 - Poor. 30 out of 605 reviews" "
Rating 2 - Terrible. 22 out of 605 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Stacie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, breakfast was hot and delicious! Room was very comfortable and clean!
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. I have a service dog and they readily accepted her. She is well behaved and rarely barks. I plan to stay there again when I visit my granddaughter at Ball State Univ.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Amenities, property conditions & facilities
The beds were comfortable and the staff was courteous. The breakfast was wonderful with many choices.
Stayed 1 night in Mar 2024

8/10 Good

Luciana

Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 2 nights in Feb 2024
Response from Kelli Chambers, General Manager on Mar 4, 2024
Thank you for staying with us!

6/10 Okay

Chrystina

Disliked: Property conditions & facilities
When online and I reserve a room because we were there for volleyball, and it showed a pool that's why I chose it. A group of girls for volleyball stayed here to have the pool. If the pool is closed it needs to say that online. I could have gotten a $100 cheaper room across the street with no pool. This was ridiculous. That's all my girls look forward to. It should have been given to me at a cheaper price after going to customer service about this
Stayed 2 nights in Jan 2024

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checkin. Nice breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Della

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Sandra

Liked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Allison

Stayed 1 night in Jan 2024
Response from Kelli Chambers, General Manager on Jan 15, 2024
I'm pleased you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Lia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jana

Stayed 2 nights in Jan 2024

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet hotel. Somewhat dated interior, but would stay there again.
Stayed 3 nights in Dec 2023

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds are very soft
Stayed 1 night in Dec 2023

10/10 Excellent

kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Lots of shopping, and restaurants close by. Very clean inside and out. Comfortable beds. The pool was a nice area. Breakfast had hot menu items had lots of choices.
Stayed 1 night in Dec 2023

8/10 Good

Ken

Stayed 1 night in Dec 2023

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel had no hot water in the morning. A lot of unhappy people going to BSU graduation.
Stayed 1 night in Dec 2023

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
The breakfast was great. Room clean. Nice large screen tv. The front desk girl was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast attendant was very helpful and friendly. She even brought out a plate of bacon for our aunt when she heard her say she wanted some. This was especially nice because our aunt and all of us were in town for her sister’s funeral (my mother-in-law). This hotel is good choice when visiting Muncie, especially if you want to be near Ball State or the north side of town.
Stayed 1 night in Dec 2023

4/10 Poor

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023

8/10 Good

Mindy

Stayed 2 nights in Nov 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept very well. Bed was comfortable. Quiet hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here multiple times and always had a pleasant experience!
Stayed 1 night in Nov 2023

10/10 Excellent

ANGELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean. Would recommend.
Stayed 1 night in Nov 2023

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not good. The beds were comfy. The front desk was friendly. No shampoo in the shower and room was so hot. Even with the air on in November.
Stayed 1 night in Nov 2023

10/10 Excellent

regina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Food options for breakfast were great. Everything was clean. Beds were a bit too firm for us but managed. Bathroom was a bit tight. Everyone was nice. Lots of kids being really loud running down hallways on 2nd floor friday night, saturday was quiet though. Close to restuarants and shopping. Didn't use pool or whirlpool but it was open.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Mark

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
no clock in room. We looked out our window to a carwash. staff was very friendly.
Stayed 2 nights in Oct 2023
Response from Kelli Chambers, GM on Oct 30, 2023
Thanks for staying with us!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kelli Chambers, GM on Oct 30, 2023
Thank you for staying with us!

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
The place was clean and well maintained. And the breakfast food selection was outstanding.
Stayed 1 night in Oct 2023
Response from Kelli Chambers, GM on Oct 30, 2023
Thank you for staying with us!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kelli Chambers, General Manager on Oct 25, 2023
Thank you for staying with us!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kelli Chambers, General Manager on Oct 25, 2023
Thank you for staying with us!

6/10 Okay

Emily

Traveled with partner
Liked: Amenities, property conditions & facilities
We have 2 complaints. We spent $761.98 for 2 nights, and our eyes were itchy and throats were so sore due to the heavy smell of cigarette smoke. Then the hotel charged us $610. They quickly removed the charge since we had already paid through Expedia. We aren’t happy with Expedia because they would not match the price since we had already checked out. That’s when we noticed the additional charge on our credit card so that was out of our control. It’s a difference of $151.98 or I would complain, but that’s a lot!
Stayed 2 nights in Sep 2023
Response from Kelli Chambers, GM on Oct 30, 2023
Hello,I'm sorry you encountered an issue like this. Unfortunately, since you booked 3rd party, the hotel is unable to make adjustments to your charges.

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like the no pet policy. Bed was uncomfortable but everything else was satisfactory.
Stayed 2 nights in Sep 2023
Response from Kelli Chambers, General Manager on Oct 25, 2023
Thank you for staying with us! Due to complaints on our beds, we'll be receiving new ones at the end of the month!

6/10 Okay

Patrick

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Kelli Chambers, GM on Oct 30, 2023
Thank you for staying with us!

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kelli Chambers, General Manager on Oct 25, 2023
Thank you for staying with us!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Kelli Chambers, General Manager on Oct 25, 2023
Thank you for staying with us!

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy in & easy out. Very nice people at the front desk
Stayed 1 night in Aug 2023

4/10 Poor

scott

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff helpful, room smells of heavy cigarette smoke. Discussing
Stayed 1 night in Aug 2023
Response from Luke on Aug 17, 2023
Thank you for letting us know about your stay! We scincerly appologize about the condition of the room and that it was not up to our standard nor yours. Our housekeeping team is working to fix that issue now so that when your travels bring you back to Muncie you will have a better experience. We apologize once again and hope that you chose to stay with us once more when your travels bring you back to the area!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Gavin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Strong smell of mildew in the room.
Stayed 2 nights in Jul 2023