Posted Jul 16, 2014
Got to hotel at 1 pm at AO HOTEL near Central station. With only one customer in queue, I had to wait for 20 minutes before I got her attention. Then she says, "sorry, but we are overbooked and hence we have shifted you to our other hotel short distance away", which was 4 stop away by tram and involves buying a city pass for my family, additional time and cost for me. I asked how can you just shift me, she says it is done by reservation, you may complain to them. Considering that we were alredy exhausted and with all luggage, I gave in and went to the other hotel by cab (paid by AO).
I reached second hotel at around 2 pm, where a huge crowd was waiting and took me 30 minutes to check in. I asked for possible early checkin, but was told not possible. I waited for 30 minutes in lobby, and at 3 pm I was told room is ready. I go to my room with al luggage and find that room is not made with bed sheets and towels lying around. I went back to reception, who promptly came to check and in 5 minutes gave me a new room right next to it.
I go in and find that 2 beds are made , but other two children beds are not made, nor sheets provided and pillows were without covers. Again I went to reception and raise the problem, a house keeper comes in is very annoyed that I am asking for the sheets. He says you have to pay for the new sheets. I explained that I have paid for 4 persons. I finally got the covers but as per hostel rule, we have to make the bed ourself!!!