Ratings based on 384 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, ON

Nice hotel - very short walk to the train station

Posted Jan 24, 2017
Pros: We liked the fact that there was a full-size fridge, dishwasher, and microwave. We also liked how close it was to the train station.
Cons: It'd be nice if they replaced towels regularly. You get only what's in your room upon arrival - any more than that, you have to request at the front.
Location: Being that we were so close to the train station, it made sightseeing super easy. Lots of restaurants and coffee shops within walking distance.
We had a very pleasant experience at this hotel. The staff was very friendly and very accommodating. Our room was spotless when we arrived.
Comment from Hotel Management
Jan 28, 2017 by sandra.kerschberger@gmx.de, Hotel Management
Dear Andrea, Thank you for taking the time to share your opinion about your stay in our Adagio Munich city Aparthotel. My staff and I appreciated your comments, which will encourage us to keep up our efforts to serve our guests and live up to their expectations. We look forward to seeing you again soon in our Adagio Munich city Aparthotel. Yours faithfully Miriam Ziemer General Manager
3 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Dear Guest, thank you for taking the time to provide some feedback from your current stay with us. Would you please be so kind to inform us about the things you were not happy with right away, as we will be more than happy to find the best solution. Best regards from Munich Miriam Ziemer General Manager
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
thank you ! Full points !! herzliches Dankeschön Miriam Ziemer Direktorin
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location, clean and big rooms

Posted Oct 14, 2016
Location: Lots near by: underground system less than 5 minutes away
This is a great place to stay to enjoy exploring the city. Big, clean and well-equipped rooms.
Comment from Hotel Management
Oct 16, 2016 by Miriam Ziemer, Hotel Management
Dear Chris, what a lovely review. Thank you for taking the time to share your experiences and for mentioning our attentive team. All the best from Munich Miriam Ziemer General Manager
5 out of 5
by A verified traveler

Posted Oct 6, 2016 on Hotels
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Lieber Adagio Gast, vielen Dank für de volle Punktezahl. Wir freuen uns, daß Sie sich bei uns wohl gefühlt haben. Viele Grüße aus München sendet Miriam Ziemer Direktorin
4 out of 5
by A verified traveler

Posted Oct 4, 2016 on Hotels
Perfect stay
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Dear Guest, I love to share these kind of comments with them, as it is always the biggest compliment and a great motivation. Thank you All the best from Munich Miriam Ziemer General Manager
5 out of 5
by A verified traveler

Posted Oct 1, 2016 on Hotels
Great place. Great location. Very close to city center. Somewhat pricey for the time of travel.
Comment from Hotel Management
Oct 22, 2016 by General Manager, Hotel Management
Dear Sir or Madame, we very much appreciate your comments regarding your stay at the Adagio Munich City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Miriam Ziemer General Manager
2 out of 5
by A verified traveler

Dirty and smelly

Posted Sep 18, 2016 on Hotels
Check in was smooth but that's about it. Room was not cleaned thoroughly and there was a very unpleasant smell as soon as I opened the door which affected the quality of sleep for the entire stay. When I brought up the smell issue at the reception, I was told that it's against company policy to switch rooms; they just sent a housekeeper to spray some air freshener in the room - which didn't cover the smell. Toilet seat had a few small stains on it and there was dust and garbage on the floor underneath the furniture. On the positive side, the wifi speed was good and the hotel was located within 5 minutes walk from the central station. It is also within 5 minutes walk from the Lidl supermarket. But if I were to come back to Munich, I'd probably choose another hotel.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Guest, I sincerely regret to read that you had a disappointing stay with us and would have wished for the opportunity to turn your experience around throughout your stay. Please allow me to apologize for the unfortunate chain of events leading to an unpleasant stay with us and be rest assured that your feedback will be shared amongst all team members to ensure that such shortfalls, which certainly do not reflect our usual high service standards will be avoided in the future. Your message has been shared with our staff teams, so that we can continue to enhance the quality of the service we provide. We hope to be able to welcoming you back for you to experience a more relaxing night upon next visit. Sincerely, Miriam Ziemer General Manager
4 out of 5
by A verified traveler from Ottawa

Close to train station

Posted Sep 6, 2016 on Hotels
We were there just one night, but room was very nice with a little kichenette. When we come through Munich again would certainly stay here again. Neighbourhood wias a little seedy, but the convenience to the train could not be beat.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Customer, the entire Adagio staff team would like to join me in thanking you for your complimentary remarks on our aparthotel. In fact most Adagio aparthotels are located in city center or close to center of interest. We hope to have the pleasure of seeing you again at one of our Adagio aparthotels in Europe. Looking forward to seeing you Kind regards Miriam Ziemer General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Made for today's traveller

Posted Aug 31, 2016
Pros: Refreshing to see a hotel chain focusing on what today's traveller wants! The room ticked all the boxes, all staff were friendly and accommodating.
Cons: I think they have done it all covered, maybe just small complimentary supply of coffee/tea as afte a long trip that would be nice.
Location: Hotel is close to amenities, main train station, Munich's shopping district and Altstadt.
Refreshing to see a hotel chain focusing on what today's traveller wants! The room ticked all the boxes, all staff were friendly and accommodating. On arrival the desk staff showed us a local map and highlighted local shops and eateries, that kind of service you rarely see, so great reception. Hotel is close to amenities, main train station, Munich's shopping district and Altstadt.
Comment from Hotel Management
Jan 9, 2017 by Miriam Ziemer, Hotel Management
Dear Guest, perfect, full score. THANK YOU All the best for you greetings Miriam Ziemer Manager