Ratings based on 740 Verified Reviews

4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Egypt

location is perfect

Posted Jan 3, 2017
Nice hotel , the room was clean but smelly. There is no washing machine in the one bedroom apartment. U have to take your staff to the basement to use a feasible washing machine
Comment from Hotel Management
Jan 12, 2017 by Nikolina, Hotel Management
Dear Rana, thank you for taking time to share your feedback with us. We offer our guests washing and drier in the basement for nominal rates. We are thankful for your recommendation and will try to consider your suggestion in the upcoming renovation in autumn 2017. We look forward to welcome you again at any of our service residences.
4 out of 5
Recommended
for Families
by A verified traveler

Great place for small family

Posted Dec 24, 2016
Location: Near city transportation
We recently stayed at Citadines Arnulfpark in Munich while we explored the city and Christmas Markets. We stayed for over a week and found the apart-hotel to be perfect for a small family. It has a nicely outfitted, small kitchen great for making some meals to save on dining out for every meal. Very good, free wifi. The hotel is centrally located to Munich's transportation hubs and we found it easy to navigate from the hotel to many of the city's attractions within minutes via the tram out front and the S-bahn a block away. The staff were friendly, helpful and let us check in early with no problem.
Comment from Hotel Management
Dec 27, 2016 by Nikolina Helesic, Hotel Management
Dear John, thank you for taking time to write us about your stay experience with us. We are delighted to learn that you enjoyed your stay with us in Citadines Munich. Feedbacks as yours motivates us to do better to ensure that our residents have a warm and pleasure experience. We hope that we will have the pleasure of welcoming you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds UK

Excellent for a weekend with family

Posted Dec 5, 2016
An excellent hotel for a family weekend. Friendly staff and the room has everything you need. Hot drinks machine always available and free to use for guests in the lobby. Great location with tram stop straight outside and S bahn train station 5 minutes walk away.
Comment from Hotel Management
Dec 6, 2016 by NH, Hotel Management
Dear Mr. Roger, thank you for your feedback. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. We were delighted to learn that you enjoyed your stay with us. From all of us at Citadines Arnulfpark Munich, we look forward to welcome you again at any of our serviced residencecs.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Conveniently located. Street car right out front

Posted Nov 26, 2016
Very helpful and friendly staff. Modern and clean. Parking is tough though
Comment from Hotel Management
Nov 28, 2016 by NH, Hotel Management
Dear Karsten, thank you for writing us your feedback. Thank you for the compliments about our staff members. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcome you again in the near future
2 out of 5
by A verified traveler from UK

Very basic

Posted Nov 21, 2016
This place does not regard itself as a hotel. It thinks it's apartment block even if you stay just one night. No housekeeping, because there is a kitchen it's not a hotel. Bizarre logic. It's like a cave. No soft furnishings. Feels unwelcoming. A little TV and a little sofa and it thinks it's not a hotel anymore. Not unpleasant just not appealing. For the sane money you can go to an Ibis.
Comment from Hotel Management
Nov 25, 2016 by NH, Hotel Management
Dear Mr. Fred, thank you for sharing with us your experience. All Citadines worldwide are apart’hotels and in an apart’hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can daily choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Everyone can decide for himself what he like and where he like to spend his money. However, we will take and share our comments for our upcoming refurbishment to make our residence a bit more welcoming and warm. Thanks again and we would be glad to have you once again in our property or in one of our worldwide residences.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Location, Clean, Huge Apt Style Rooms

Posted Nov 7, 2016
Location: Great location right on the tram route. In the city, but not in the hustle & bustle part! Feels like you can escape the craziness of it all.
Rooms were surprisingly large and perfect for small families. There was just 2 of us, but nice to have the extra room. Strong WiFi in the rooms, which was nice. Cute & functional kitchenette. Bathroom was nice, but the shower was difficult to use without getting water all over. Nice size tub for those that take baths, but not as great for the shower-ers. Nice to have a tub though since most of the hotels here don't. Front desk staff is extremely helpful and knowledgeable on the area, public transportation, and tips for travelers. Also, they all speak very good English. Bed was NOT the most comfortable, but it was clean and big, and had great comforters. Nice underground parking facility - which was expensive, but necessary. Not a lot of street parking in the area. Hotel was right along the tram route, with a stop right in front, which was extremely convenient for getting to the main plaza & shopping area's.
Comment from Hotel Management
Nov 9, 2016 by Back of House Assistant, Hotel Management
Dear Guest, thank you very much for taking time to write us your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met most of your expectations in service and quality standards. Your kind words about the reception staff will be shared with the Residence Manager and the team. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We have in some rooms shower instead of bathtub, so if you wish next time a room with shower, let us inform about it before your arrival. Regarding the uncomfortable bed, we could offer you a topper on the mattress if you let us know it, that you can have a more enjoyable sleep next time. We understand your point of view for reasonable prices, but the amenity pricing in Munich is as in any other major city, very much market-driven. Once again, thank you for your valued patronage. From all of us at Citadines Arnulfpark Munich, we look forward to welcoming you again at any one of our serviced residences.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 29, 2016
Pros: Fitness, kitchen, bathroom was very clean. Hotel was very high class
Cons: There was only one blanket, the other one was hidden in the closet
Location: City center is close
Comment from Hotel Management
Nov 7, 2016 by Back of House Assistant, Hotel Management
Dear Iryna, thank you for sharing your feedback with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. From all of us at Citadines Arnulfpark Munich, we look forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

I would stay at this hotel again. Friendly staff.

Posted Oct 28, 2016
Pros: Very helpful and nice staff. Good location. Close to everytthing
Cons: Bed was uncomfortable for me. Carpet had some minor stains but not too bad
Location: Close to central station.
Comment from Hotel Management
Nov 7, 2016 by Back of House Assistant, Hotel Management
Dear Guest, thank you for writing us your feedback. Your kind words about the staff members will be shared with the Residence Manager at Citadines Arnulfpark Munich and his team. Regarding the bed, we could offer you another solution or a topper that you can have a more enjoyable sleep if you tell it on time to us. Also we want to inform you that we have already started with the change from carpets to laminated floor in the whole residence as well the planning to do a full refurbishment in our residence in 2017/2018. We look forward to welcome you again and have another opportunity to serve you better.
4 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
The hotel was nice, the staff helpful. The "free wifi" that is advertised never worked. We informed them of it multiple times and they said they would work on it but it never got resolved.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear Guest, thank you for sharing your feedback with us. We are happy that we have met some of your expectations in service and quality standards. At the same time we are sorry regarding the troubles with the internet. At busy times with a lot of users there can be difficulties in connecting to the Internet. We are currently looking into ways of improving our system. For the year 2017 we are already planning to change the internet provider. We look forward to welcome you again at any of our service residences.
4 out of 5
by A verified traveler

Posted Oct 13, 2016 on Hotels
Management response my issue quick, but Wi-Fi is weak. A little far from subway station, about 10 to 15 mins walk.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest, thank you for sharing your feedback with us. We are happy that we have met most of your expectations in service and quality standards. Our Management resolves as soon as possible any issue. Regarding the Internet, we are currently looking into ways of improving our system. For the year 2017 we are already planning to change the internet provider. In front of our residence is a tram station which drives you in few minutes to any subway station. We look forward to welcome you again in the near future.