Location, Clean, Huge Apt Style Rooms
Posted Nov 7, 2016
Rooms were surprisingly large and perfect for small families. There was just 2 of us, but nice to have the extra room. Strong WiFi in the rooms, which was nice. Cute & functional kitchenette. Bathroom was nice, but the shower was difficult to use without getting water all over. Nice size tub for those that take baths, but not as great for the shower-ers. Nice to have a tub though since most of the hotels here don't. Front desk staff is extremely helpful and knowledgeable on the area, public transportation, and tips for travelers. Also, they all speak very good English. Bed was NOT the most comfortable, but it was clean and big, and had great comforters.
Nice underground parking facility - which was expensive, but necessary. Not a lot of street parking in the area. Hotel was right along the tram route, with a stop right in front, which was extremely convenient for getting to the main plaza & shopping area's.
Comment from Hotel Management
Nov 9, 2016 by Back of House Assistant, Hotel Management
Dear Guest, thank you very much for taking time to write us your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met most of your expectations in service and quality standards. Your kind words about the reception staff will be shared with the Residence Manager and the team. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We have in some rooms shower instead of bathtub, so if you wish next time a room with shower, let us inform about it before your arrival. Regarding the uncomfortable bed, we could offer you a topper on the mattress if you let us know it, that you can have a more enjoyable sleep next time. We understand your point of view for reasonable prices, but the amenity pricing in Munich is as in any other major city, very much market-driven. Once again, thank you for your valued patronage. From all of us at Citadines Arnulfpark Munich, we look forward to welcoming you again at any one of our serviced residences.