Ratings based on 702 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Conveniently located. Street car right out front

Posted Nov 26, 2016
Very helpful and friendly staff. Modern and clean. Parking is tough though
Comment from Hotel Management
Nov 28, 2016 by NH, Hotel Management
Dear Karsten, thank you for writing us your feedback. Thank you for the compliments about our staff members. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcome you again in the near future
2 out of 5
by A verified traveler from UK

Very basic

Posted Nov 21, 2016
This place does not regard itself as a hotel. It thinks it's apartment block even if you stay just one night. No housekeeping, because there is a kitchen it's not a hotel. Bizarre logic. It's like a cave. No soft furnishings. Feels unwelcoming. A little TV and a little sofa and it thinks it's not a hotel anymore. Not unpleasant just not appealing. For the sane money you can go to an Ibis.
Comment from Hotel Management
Nov 25, 2016 by NH, Hotel Management
Dear Mr. Fred, thank you for sharing with us your experience. All Citadines worldwide are apart’hotels and in an apart’hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can daily choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Everyone can decide for himself what he like and where he like to spend his money. However, we will take and share our comments for our upcoming refurbishment to make our residence a bit more welcoming and warm. Thanks again and we would be glad to have you once again in our property or in one of our worldwide residences.
4 out of 5
by A verified traveler

Zentral, freundlich, gut

Posted Nov 8, 2016
Pros: Kaffee und Tee rund um die Uhr und kostenlos. Große Zimmer mit Kühlschrank und Kochmöglichkeit. Bügelbrett und Bügeleisen vorhanden. Sehr nettes Personal am Empfang.
Cons: Flecken auf Sofa und Teppich. Sonst war alles prima.
Location: Fußläufig zu ZOB und HBF
Comment from Hotel Management
Nov 14, 2016 by Back of House Assistant, Hotel Management
Sehr geehrter Gast, danke für Ihr Feedback. Es freut uns sehr sie meisten Erwartung von Ihnen erfüllt zu haben. Auch die Komplimente über unser Personal freuen uns sehr und werden mit dem Residenz Manager und seinem Team geteilt. Eine Komplett-Renovierung der Zimmer ist bereits in Planung. Diese soll 2017 zu Beginn des Jahres durchgeführt sein. Die Teppiche sind nur noch in ein paar Zimmern vorhanden, denn die meisten Zimmer sind schon mit Laminat ersätzt.Wir würden Sie gerne erneut begrüßen und Sie mit einem besseren Service überzeugen.
5 out of 5
by A verified traveler from Scottsdale, AZ

Location, Clean, Huge Apt Style Rooms

Posted Nov 7, 2016
Location: Great location right on the tram route. In the city, but not in the hustle & bustle part! Feels like you can escape the craziness of it all.
Rooms were surprisingly large and perfect for small families. There was just 2 of us, but nice to have the extra room. Strong WiFi in the rooms, which was nice. Cute & functional kitchenette. Bathroom was nice, but the shower was difficult to use without getting water all over. Nice size tub for those that take baths, but not as great for the shower-ers. Nice to have a tub though since most of the hotels here don't. Front desk staff is extremely helpful and knowledgeable on the area, public transportation, and tips for travelers. Also, they all speak very good English. Bed was NOT the most comfortable, but it was clean and big, and had great comforters. Nice underground parking facility - which was expensive, but necessary. Not a lot of street parking in the area. Hotel was right along the tram route, with a stop right in front, which was extremely convenient for getting to the main plaza & shopping area's.
Comment from Hotel Management
Nov 9, 2016 by Back of House Assistant, Hotel Management
Dear Guest, thank you very much for taking time to write us your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met most of your expectations in service and quality standards. Your kind words about the reception staff will be shared with the Residence Manager and the team. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We have in some rooms shower instead of bathtub, so if you wish next time a room with shower, let us inform about it before your arrival. Regarding the uncomfortable bed, we could offer you a topper on the mattress if you let us know it, that you can have a more enjoyable sleep next time. We understand your point of view for reasonable prices, but the amenity pricing in Munich is as in any other major city, very much market-driven. Once again, thank you for your valued patronage. From all of us at Citadines Arnulfpark Munich, we look forward to welcoming you again at any one of our serviced residences.
5 out of 5
by A verified traveler

Klasse Kurzaufenthalt

Posted Nov 7, 2016
Pros: Schöne große, modern eingerichtete Zimmer mit Küchenzeile.
Cons: Hat alles gestimmt. Service war gut, das Personal sehr freundlich.
Location: Das Hotel befindet sich in nahe dem Zentrum und die Straßenbahn hält vor dem Hotel.
Comment from Hotel Management
Nov 9, 2016 by Back of House Assistant, Hotel Management
Sehr geehrter Gast, danke dass Sie sich die Zeit genommen haben uns über Ihre Erfahrung zu berichten. Es freut uns sehr das wir Sie 100% zufriedenstellen konnten. Ihre Komplimente über unser Personal werden an unseren Residenz Manager und sein Team weitergeleitet. Wir erwarten Sie bald wieder in unserem Haus
4 out of 5
by A verified traveler from HN Việt Nam!

Rất tốt

Posted Nov 5, 2016
Location: vị trí thuận tiện gần phương tiện công cộng
Sạch sẽ, vị trí thuận tiện gần phương tiện công cộng
Comment from Hotel Management
Nov 7, 2016 by Back of House Assistant, Hotel Management
Dear Mr. Thanh, thank you for taking time to share your experience with us. We are happy that you had an enjoyable stay with us and look forward to welcome you again at any of our serviced residences.
5 out of 5
by A verified traveler from US

Posted Oct 29, 2016
Pros: Fitness, kitchen, bathroom was very clean. Hotel was very high class
Cons: There was only one blanket, the other one was hidden in the closet
Location: City center is close
Comment from Hotel Management
Nov 7, 2016 by Back of House Assistant, Hotel Management
Dear Iryna, thank you for sharing your feedback with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. From all of us at Citadines Arnulfpark Munich, we look forward to welcome you again soon.
5 out of 5
by A verified traveler

I would stay at this hotel again. Friendly staff.

Posted Oct 28, 2016
Pros: Very helpful and nice staff. Good location. Close to everytthing
Cons: Bed was uncomfortable for me. Carpet had some minor stains but not too bad
Location: Close to central station.
Comment from Hotel Management
Nov 7, 2016 by Back of House Assistant, Hotel Management
Dear Guest, thank you for writing us your feedback. Your kind words about the staff members will be shared with the Residence Manager at Citadines Arnulfpark Munich and his team. Regarding the bed, we could offer you another solution or a topper that you can have a more enjoyable sleep if you tell it on time to us. Also we want to inform you that we have already started with the change from carpets to laminated floor in the whole residence as well the planning to do a full refurbishment in our residence in 2017/2018. We look forward to welcome you again and have another opportunity to serve you better.
3 out of 5
by A verified traveler

Extrem laut...an Schlaf kaum zu denken

Posted Oct 17, 2016
Ganz nettes Hotel in der Nähe vom Hbf. Kein besonderer. Charme, aber die Zimmer sind ganz OK. Leider ist bei ddn Zimmern zur Straße der Lärm durch Straßenbahn, Autos etc so stark dass man kaum ein Auge zu macht. Die Fenster halten irgendwie gar nichts ab.
Comment from Hotel Management
Oct 19, 2016 by Nikolina, Hotel Management
Sehr geehrter Gast, danke dass Sie sich die Zeit genommen haben uns über Ihre Erfahrung zu berichten. Es freut uns, dass Sie zufrieden mit unserem Service und Qualitätsstandard sind. Bezüglich des Lärms zur Straßenseite, es kann von den Gleisschleifarbeiten zu Lärm gekommen sein. Wir haben dreifach beglaste Schallschutzfenster an unserem Haus und wenn die Fenster geschlossen sind, dürfte es nicht zu Lärm kommen. Wir würden uns darauf freuen, dass Sie uns die Gelegenheit geben, Sie erneut in unserem Haus begrüßen zu dürfen.
4 out of 5
by A verified traveler

Posted Oct 17, 2016
Pros: コーヒーなどが24時間サーブされました
Cons: 駐車場が限られていました。事前に予約が必要です
ホテルは非常に快適で,子供が3人いる我が家族にはとても過ごしやすいホテルでした。 キッチンに調理器具も付属しているので,調理することも出来ます。
Comment from Hotel Management
Oct 19, 2016 by Nikolina, Hotel Management
Dear Guest, thank you for taking time to share your feedback with us. It is always nice to learn that our valuable guest are satisfied with our service and quality standards. We are glad that you enjoyed your stay with us and look forward to welcome you again at any of our serviced residences.