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Reviews of Eurostars Grand Central

4 out of 5
Eurostars Grand Central
Arnulfstr. 35, Munich, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

mohammed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent hotel, rooms are spacious and clean , everything was good only the WiFi was slow and weak
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Traveled with group
Good size well appointed room with a great comfortable bed. Situated in residential area about 15 minutes from the main station and about 25 minutes from the central area. Trams and bus run outside the hotel
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Broken toilet in room and no refund of any kind
We stayed on the 5th floor less than a week ago and our toilet broke upon the first flush at this hotel. The flush button fell into the wall - see photos. Since the hotel was 100% full and there was a snowstorm, they couldn't move us and we needed to instead use either the communal bathroom at the end of the hall in the pool area or go down to the lobby and use the lobby bathroom. It was highly inconvenient. Then, we were told that a manager named Alex Antl would contact us about potential compensation for this major issue with our room (it's a big deal to not have a working toilet..that's a lot of what you pay for), but he never did and then never responded to the email I sent to him. So, we plan to never stay at any of this company's hotels again. Also, no one on staff really seemed that concerned that our toilet didn't work (they never said sorry until our checkout) and they only sent someone to fix it about 20 minutes before we checked out. Pathetic customer service and we'll stay somewhere else and advise others to do the same.
Stayed 1 night in Dec 2023

10/10 Excellent

David, Liverpool

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Convenient for transport links . Excellent staff . Good service.
Stayed 4 nights in Nov 2023

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: Very nice hotel. Every thing is very clean. Hotel modern in decor, but not uncomfortable. Staff were always very helpful, welcoming. Breakfast buffet was expensive, but no more than many similar hotels, and had a huge variety, excellent quality: numerous hot dishes including various sausages , bacon, eggs forvegetarian/ vegan potatoes,mixed veg, beans. variety of breads, rolls, etc. including German pretzels which was nice. Standard cold buffet. Lots of fruit. All the items refilled constantly. Excellent service, facilities, value,amenities The room: a great bath, wide deep.Big bathroom. Decent bedroom, spacious, separate toilet Could improve: weird setup where bathroom tub and shower are separated from the room by a semitransparent glass with flowers on it - you can still see the person showering or bathing in silhouette. Not comfortable for families or coworkers sharing a room. This could easily be changed, adding a shade. No face washing cloths! Would have been nice to have an area away from the front doors for smoking: both for nonsmokers , and to permit people who are staying there to have some privacy in their casual wear @ morning/night, w/o mingling with ppl attending events in business clothes- again, awkward, standing in sloppy sweat pants in a crowd with dresses and heels, and suits, conversing and networking after an event. Chair in our room had badly cracked fake leather. Needs replaced. Few restaurants nearby-Be aware if you have little kids

6/10 Okay

Junya

Business traveler
Liked: Cleanliness, property conditions & facilities
They don’t have dining after 18:00 on Sunday.
Stayed 2 nights in Oct 2023

8/10 Good

Brett

Stayed 5 nights in Oct 2023

10/10 Excellent

CARMEN DOLORES, TAIPA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Oktoberfest 👍
Stayed 3 nights in Sep 2023

10/10 Excellent

Kevin J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems loved it
Stayed 2 nights in Sep 2023

10/10 Excellent

Tyrell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Oktoberfest
Stayed 1 night in Sep 2023

10/10 Excellent

CARMEN DOLORES, TAIPA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and safe. Near Oktoberfest 👍
Stayed 5 nights in Sep 2023

10/10 Excellent

Archie

Stayed 2 nights in Sep 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and a good price!
Stayed 1 night in Sep 2023

10/10 Excellent

Sultan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel location was good far away from the crowd and city car noises. The place is near to many restaurants and very good to walk around. Breakfast was good. Easy to take Tram into town.
Stayed 4 nights in Sep 2023

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023

10/10 Excellent

John Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in a great location with speedy reliable lifts operating between floor levels. When I return again to Munich, this will be my first choice hotel. I am also going to check out Eurostars hotels should there be any in other of my travel to locations.
Stayed 4 nights in Aug 2023

10/10 Excellent

Delia, San Antonio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was Amazing. So very friendly. The housekeeping was wonderful. They took care of our room everyday.
Stayed 3 nights in Aug 2023

4/10 Poor

Maxwell

Traveled with family
We stayed during hot, humid August weather only to discover that the air conditioner was completely insufficient to cool the room. The result was four nights where we woke up dripping in sweat. I’ve never experienced this in decades travelling abroad. Considering that it is an ultra-modern hotel, this is unacceptable. A week earlier, we were in London during a heatwave in an older hotel but the air conditioning was superb, all the more impressive since London summers have only recently become uncomfortable due to climate change. In addition, the Eurostars have no charging or USB ports next to the beds, another disappointment. The breakfast, however, was very tasty and the location was central.
Stayed 4 nights in Aug 2023

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and modern. The pool was fantastic. One thing- we stayed in a 2-bedroom apartment and everything was great except there was no kitchen/kitchenette in the room. Normally this is something I would expect. But the room was fantastic otherwise- very spacious, separate areas for the kids and parents.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ruaridh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eurostars Grand Central is excellent for a city break, very close to the Station and an all round lovely hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and facilities, especially the pool.
Stayed 5 nights in Jul 2023

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for travel by train. Dining options nearby are somewhat limited, but it's very close to the tram which is easy to use to get around Munich. The staff were very helpful. There are no self-service laundry facilities onsite but there is a laundromat about 15 minutes away walking.
Stayed 2 nights in Jul 2023

10/10 Excellent

kenneth

Stayed 2 nights in Jul 2023

8/10 Good

Nelly

Traveled with partner
Liked: Cleanliness, amenities
We was give a room with a broken air conditioned. the room was very hot. Breakfast was good. Room was nice and clean.
Stayed 3 nights in Jul 2023

10/10 Excellent

Gaston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place not too far from the center of town.
Stayed 2 nights in Jul 2023

10/10 Excellent

Toni Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean large hotel. The lift's where always available. Clean swimming pool and gym. Lot's of choices at breakfast hot or cold. My only small complaint was that the hot breakfast was not very hot.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff amd property were exceptional in service and cleanliness. Great location close to a train station and food. Our kids loved the pool and the beds were comfy!
Stayed 1 night in Jun 2023

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were really happy with our stay. We had some recurring issues with housekeeping, but the front desk assisted us with resolving each time. The location of this hotel is wonderful! S-Ban train station is just around the corner for us to Marienplatz in under 10 minutes. The train station also has a grocery and pharmacy there, which was very convenient. Morning breakfast at the hotel was a big plus and was always wonderful with lots of choices. We used hotel lounge/restaurant a couple times as well, and food & service there was great. We would absolutely stay again and would recommend to others.
Stayed 8 nights in Jun 2023

10/10 Excellent

Tara

Stayed 4 nights in Jun 2023

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Ladonna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, spacious property.
Stayed 4 nights in Jun 2023

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
10 minute walk to the Hauptbahnhof train station, very comfortable, clean, and excellent breakfast.
Stayed 2 nights in May 2023

8/10 Good

Karlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location within walking distance to the train and restaurants. Staff was very pleasant and helpful. Cleaning could be better. Some areas of the walls in my apartment was dirty. It's wall paper and easy to wipe off so I am not sure why it was not clean.
Stayed 3 nights in Apr 2023

10/10 Excellent

Katja

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely love this hotel. I have stayed here at least 30 times (3-4x per year for almost a decade). Close to most things but not too hectic. Attentive staff.
Stayed 10 nights in Apr 2023

10/10 Excellent

Loretta Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and comfortable. The housekeeping was very good just a shame they don't leave enough tea/coffee/milk. The breakfast was excellent. My only negative is that there is construction happening to buildings at the back and front of the hotel which meant on weekdays we were woken at 7.15am by the noise of building work. I will definitely stay here again hopefully when less construction happening!
Stayed 3 nights in Apr 2023

10/10 Excellent

Harriet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for us - 20 min walk to the Marienplatz. Near to plenty of shops and transport options. Hotel was clean, staff really friendly and helpful. Buffet breakfast was lovely too!
Stayed 2 nights in Mar 2023

10/10 Excellent

Behram, Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and comfortable hotel. Wonderful staff. Would highly recommend
Stayed 1 night in Mar 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern hotel with great staff. Central location, very close to Main train station and S Bahn. S Bahn direct, 40 min to airport. Delicious and extensive breakfast. It’s across from the Augustiner Biergarten..Bonus!
Stayed 3 nights in Mar 2023

10/10 Excellent

Katya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Everything is amazing!
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with lovely staff
My wife and I stayed at this hotel for a 5 day break. The hotel was clean and was run by lovely staff. It is about a 10 minute walk from Munich's main train station.
Stayed 4 nights in Feb 2023

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Would highly recommend. Perfect distance from city center but also great price and lovely place. Also the breakfast was fantastic.

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, breakfast buffet was great way to start your day. Cabs, busses and train all close. And the best brewery in Germany, Augustiner keller is a block away.

10/10 Excellent

Amelia

Stayed 2 nights in Dec 2022

10/10 Excellent

Nitin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Reception staff very helpful and understanding. Breakfast very nice and staff very accommodating. Room was clean, large and modern.

4/10 Poor

Randal

Stayed 3 nights in Dec 2022

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. Very nice hotel, I loved the pool even though it was a little chilly. The location is good, walking distance from the train station and several of the main sites are about 30 minute walk, normally I wouldn’t mind but it was pretty cold so I did taxi a couple of places. Breakfast was nice and the room was clean and comfortable. The staff were very nice and I was here for 5 nights.

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2022