Ratings based on 895 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from ONALASKA, United States of America

Comfortable Bed

Posted Nov 2, 2016
Positive: The bed was very comfortable and room was quiet. The hotel staff very friendly & helpful. Subway right to hotel. Negative: The bathroom tiles needed to be bleached or re-grouted. The hallways are in need a fresh coat of paint or wallpaper. The charge of 19 euros per day (if not a Hilton Honors member) for using the internet in your room was outrageous (free in lobby). Overall we would stay again.
Comment from Hotel Management
Nov 10, 2016 by Martin Soerensen, Hotel Manager, Hotel Management
Dear Cathy, Thank you for being our guest during your recent trip to Munich and for the time you took to share your valued feedback with us via Expedia. I am happy to hear that you were content with the level of service our team provided during your time at our hotel and it was nice to be informed that you found the proximity to the public transport to be convenient. Unfortunately it seems that you were not completely satisfied with your overall experience and I would like to apologize for the inconveniences you described. Please let me assure you that I will take up your feedback with my colleagues right away in order to seek ways to improve as soon as possible. It would be my pleasure to welcome you back as our guest in the near future and I send my best regards from Munich. Martin Soerensen Hotel Manager
4 out of 5
by A verified traveler

Posted Sep 25, 2016 on Hotels
Overall A GOOD HOTEL but water pressure was low in bathroom especially the sink. Advised hotel staff but no rectification done during our stay which was a downer.
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us during your recent trip to Munich. We greatly appreciate the time you took to share your valued feedback with us via Hotels.com. I regret to be informed about the inconvenience with the water pressure you experienced and I would like to express my sincere apologies to you for that. Of course I can understand that such a situation can have a negative impact on one’s overall experience and I will therefore take up your feedback with my colleagues right away in order for us to improve our handling of similar situations for the future. I hope that you were able to enjoy your time in Munich nevertheless and it would be my pleasure to get the chance to welcome you back as our guest in the future. With kind regards, Martin Soerensen Hotel Manager Write your comment.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 21, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Coolum Beach QLD, Australia

Great location near the city

Posted Sep 9, 2016 on Wotif
Pros: The convenient location to transport and city. Also few metres down the road, supermarkets if required.
Cons: No
Location: Within 10 min walk of the city, restauarants
Whilst I would not normally book a room at the Hilton as would only need a place to sleep; only booked this as by comparison to other hotels - lower side of cost. Pleasantly surprised by what we got. Close proximity to the CBD - where it all happens. Travelling from Munich Airport on the S Bahn - get off at Rosenheimer Platz, go up the lift and you are at the Hilton !! Professional, courteous staff. Lead us to joining Hilton Honors - free WiFi.
Comment from Hotel Management
Sep 12, 2016 by Martin Soerensen, Hotel Manager, Hotel Management
Dear Dennis, Thank you for being our guest during your recent trip to Munich and for the time you took to share your valued feedback with us. I am more than happy to hear that you found our hotel’s central location and the direct link between our lobby and the city’s public transportation system to be convenient. Moreover it was great for me to read that you were content with the level of service our team provided during your stay. I hope to get the chance to welcome you back as our guest in the near future and I send my best regards from Munich. Martin Soerensen Hotel Manager
3 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
Wifi is very bad. Slow and constantly disconnecting.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing the Hilton Munich City as your hotel in Munich and for taking the time to share your valued feedback with us via hotels.com. Unfortunately it seems that you experienced some issues with our WiFi connection and I am very sorry for that. Please rest assured that I will take up your feedback with our technical department right away in order to improve our offer for the future. I hope that you were able to enjoy your time in Munich nevertheless and I would be glad to welcome you back as our guest in the near future. With kind regards, Martin Soerensen Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2016
Pros: Good WIFI.
Nice Hotel! It would good for many tourists. The hotel is closed to the S-Burn.
Comment from Hotel Management
Sep 6, 2016 by Martin Soerensen, Hotel Manager , Hotel Management
Dear Guest, Thank you for staying with us during your recent trip to Munich. We appreciate the time you took to share your valued feedback with us via Expedia. I am happy to see that you liked our hotel as well as our direct link to Munich’s public transportation system and the quality of our WiFi connection. I hope you had a fantastic time visiting Munich and it would be our pleasure to welcome you back as our guest the next time your travels bring you back to our city. With kind regards, Martin Soerensen Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Convenient and comfortable

Posted Sep 2, 2016
Location: I think that telling you about the convenience to the subway says it all.
I liked the fact that the hotel is convenient to the subway. The room was comfortable and clean.
Comment from Hotel Management
Sep 6, 2016 by Martin Soerensen, Hotel Manager, Hotel Management
Dear Bonnie, Thank you for being our guest during your recent trip to Munich. We greatly appreciate your decision to share your valued feedback with us via Expedia. I am glad to be informed that you found our direct link to Munich’s public transportation system to be convenient and it was my pleasure that you were satisfied with your room and with the level of cleanliness you experienced during your time at our hotel. I hope to welcome you back as our guest in the near future and I send my best regards from Munich. Martin Soerensen Hotel Manager
4 out of 5
by Richard

This traveler left a rating score only Posted Sep 2, 2016 on Hotels
3 out of 5
by A verified traveler

Old but still comfortable

Posted Aug 18, 2016
Very old hotel and you can see that. Overpriced for value. Still comfortable.
Comment from Hotel Management
Aug 23, 2016 by Martin Soerensen, Hotel Manager, Hotel Management
Dear Guest, Thank you for choosing the Hilton Munich City as your hotel in Munich and for the time you took to share your valued feedback with us via Expedia. Unfortunately it seems that your expectations were not met completely and I am very sorry for that. I hope that you were able to enjoy your time in Munich nevertheless and I send my best regards. Martin Soerensen Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Good location within 15 / 20 mins walk of centre

Posted Aug 16, 2016
Pros: Helpful staff and nice food.
Cons: air conditioning needed a service
Location was good. Limited menu in buffet area but all that we tried was very good. Rooms pleasant but air conditioning very noisy. Bathroom clean but tired looking. Plenty of taxis always outside.
Comment from Hotel Management
Aug 17, 2016 by Martin Soerensen, Hotel Manager, Hotel Management
Dear Minnie, Thank you for choosing the Hilton Munich City as your hotel in Munich and for the time you took to share your valued review with us via Expedia. I am happy to hear that you liked our hotel’s central location as well as our restaurant’s food offers. Moreover it was my pleasure to see that the service our team provided made a good impression on you and I hope you enjoyed your stay in Munich. It would be fantastic for us to get the chance to welcome you back as our guest in the near future and we send our best regards from Munich. Martin Soerensen Hotel Manager