Ratings based on 1,251 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great hotel by the park

Posted Apr 20, 2017
Overall was excellent. We did not have a car and the bus service was good. Staff were great. Breakfast was awesome. Bed was fine other than horrible pillows
Comment from Hotel Management
Apr 26, 2017 by Erwin Verhoog, Hotel Management
Dear Steve, Thank you for being our guest during your recent trip to Munich and for the time you took to share your valued review with us on Expedia. It was my pleasure to read that you enjoyed our breakfast offer as well as your room and I am happy to hear that you were content with the level of service our team provided during your stay at our hotel. I hope you had a memorable time visiting Munich and I am already looking forward to welcoming you back as our guest in the near future. With warm regards, Erwin Verhoog General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah

Excellent food

Posted Apr 8, 2017
Excellent breakfast, lounge and really vety nice staff . Location is really so nice near by the city center and front of the great park, thanx
Comment from Hotel Management
Apr 10, 2017 by Erwin Verhoog, Hotel Management
Dear Bashawri, Thank you for being our guest during your recent trip to Munich and for the time you took to share your valued feedback with us via Expedia. I am pleased to hear that you enjoyed our hotel’s location next to the English Garden and that you enjoyed our restaurant’s breakfast offer as well as the level of service our team provided during your stay at our hotel. I hope you had an outstanding time in Europe and it would be fantastic for all of us to get a chance to welcome you back as our guest the next time your travels bring you back to Munich. With kind regards, Erwin Verhoog General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah

Great staff , location and top breakfast

Posted Mar 20, 2017
Great staff , location and top breakfast The executive room is so nice , thanx
Comment from Hotel Management
Mar 24, 2017 by Erwin Verhoog, Hotel Management
Dear Bashawri, thank you for choosing the Hilton Munich Park as your hotel in Munich and for taking the time to share your valued feedback with us via expedia. I am pleased to read that you enjoyed our hotel’s location next to the English Garden and that you were content with the level of service our team provided. Besides it's nice to hear that you liked our restaurant’s breakfast offer as well as your room. Hopefully you had an outstanding time in Munich and it would be my pleasure to welcome you back as our guest in the near future. With kind regards, Erwin Verhoog General Manager
3 out of 5
by A verified traveler

Posted Feb 13, 2017
Found hair in the bed. Sheets were not changed. Had to wait 2 hours after check in time to get room because the room was not cleaned.
Comment from Hotel Management
Mar 16, 2017 by Erwin Verhoog, General Manager, Hotel Management
Dear Guest, Thank you for your recent stay at Hilton Munich Park and for taking the time to share your important review with us. I am sorry to hear about the inconvenience you experienced and on behalf of our whole team I would like to express my sincere apologies to you. What you described does not comply with the high service standards we have set for ourselves and I will take up this point with our Housekeeping team right away in order to make sure we can avoid such a situation in the future. I hope you accept my apology and it would be a pleasure for me to get a chance to welcome you back to our hotel in the future in order present ourselves from a better side. With kind regards, Erwin Verhoog General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice HOTEL

Posted Jan 23, 2017
Pros: Nice Breakfast,
We stayed for 3 nights for a business trip. Check in 2 min check out 1 min. Easy and fast.
Comment from Hotel Management
Feb 9, 2017 by Erwin Verhoog, General Manager, Hotel Management
Dear Valentin, Thank you for staying with us during your recent trip to Munich. We are glad you decided to share your valued feedback with us via Expedia. I am more than happy to see that you enjoyed our restaurant’s breakfast offer and it was nice for me to read that you liked the efficiency of your Check-In and Check-Out process. I hope you had a pleasant time at our hotel and it would be my pleasure to get a chance to welcome you back in the near future. With warm regards, Erwin Verhoog General Manager
5 out of 5
by Mehrdad

Great hotel

Posted Jan 22, 2017 on Hotels
We had a great time specially your staff ms Sadaf was so helpfull
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Mehrdad, Thank you for being our guest during your recent visit to Munich. We appreciate the time you took to share your valued feedback with us via Hotels.com. I am delighted to hear that you had a great time staying with us and I am pleased you were content with the level of service my colleague provided during your stay. Of course I will forward your kind words accordingly since I am convinced that such feedback is always a great form of motivation. I hope you had a wonderful time in Munich and it would be my pleasure to welcome you back as our guest in the near future. With kind regards, Erwin Verhoog General Manager
2 out of 5
by A verified traveler from San Francisco, California

Hotel Now Poorly Managed

Posted Jan 3, 2017
Pros: In general, the staff is very pleasant and helpful
Cons: Upgrade your management team Replace Wifi and internet provider Replace all card readers in elevators and card writers at Reception Upgrade the beds
Location: English Garden - Christmas Markets (November, December) and Beer Gardens (warm weather)
I have stayed at this hotel four times and it is now poorly managed: 1. Under-staffed lobby during peak registration - long waits, forgotten orders, frustrated staff bickering with each other 2. Poorly trained housekeeping staff - our room had to be changed since we were booked into a room that smelled like cigarette smoke (non-smoking hotel). Either the staff is poorly trained to bring this to attention or they are too intimidated by management to report issues like this. Not acceptable. 3. WiFi is very bad. Do not plan on getting any work done at this hotel. Internet down for hours, sign-in page routinely not available, site bumps you off the network about once an hour, need to re-sign in every 24 hours, very slow speed. This is not the year 2000. Step up your game! 4. Beds are not as comfortable as before (four years ago) 5. Card key readers do not work in every slot in the elevators. In a previous visit, we had to change the cards 4 times.
Comment from Hotel Management
Jan 12, 2017 by Erwin Verhoog, General Manager, Hotel Management
Dear Garth, Thank you for choosing Hilton Munich Park as your hotel in Munich once again. We appreciate your loyalty as well as the time you took to share your open feedback with us via Expedia. I regret to be informed that you were not satisfied with the experience you made during your recent stay at our hotel and I would like to express my sincere apologies for the inconveniences you described in your review. Please rest assured that I will take up your feedback with my colleagues from the Front Desk and with our Housekeeping team right away in order to make sure we achieve the necessary improvements for the future. Regarding your mention of the WiFi I would like to let you know that we are currently upgrading our entire system to provide our guests with a better connection in every corner of our property. I hope that you accept my sincere apology and it would be a pleasure for me and the whole team to get a chance to welcome you back as our guest in the near future in order to change your opinion of us for the better. With kind regards, Erwin Verhoog General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 11, 2016 on Hotels
4 out of 5
by A verified traveler

Best Breakfat Ever

Posted Dec 6, 2016 on Hotels
Breakfast choice was amazing, Mark was extremely helpful on reception. room size was fantastic.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for choosing the Hilton Munich Park as your hotel in Munich and for the time you took to share your valued feedback with us on Hotels.com. I am pleased to hear that you enjoyed our restaurant’s breakfast offer and that you were content with the size of your room. Please let me assure you that I will forward your kind words to Mark right away since I am convinced that such feedback is always a great form of motivation. I hope you had an outstanding time in Munich and it would be my pleasure to welcome you back as our guest in the near future. With best regards, Erwin Verhoog General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Essex, Uk

Nice hotel close to the English Gardens

Posted Dec 2, 2016
The hotel is a perfect base for a weekend away. Located in the English Gardens and a short journey into the city centre. The rooms are large, well maintained and clean. The staff are really helpful and the spa facilities are ok. The only real negative is the price of food and drinks in the hotel. Be aware it is very expensive.
Comment from Hotel Management
Dec 5, 2016 by Erwin Verhoog, General Manager, Hotel Management
Dear Ian, thank you for being our guest during your recent trip to Munich. We appreciate the time you took to share your valued feedback with us via Expedia. I am more than happy to hear that you enjoyed our hotel’s location next to the English Garden and that you were liked your room. Moreover it was nice for me to be informed that you were content with the levels of cleanliness and service you experienced during your stay with us. I hope you were able to spend a fantastic time in Munich and it would be my pleasure to welcome you back as our guest in the near future. With kind regards, Erwin Verhoog General Manager