Ratings based on 1,307 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to the train/bus staion

Posted May 28, 2017
Pros: Staff were very friendly and practical location
Cons: Improve Wifi connection and include in price of the room
Average hotel but staff were very friendly. Hotel is located very close to the bus and train station which made it practical and walking distance from the old part of the city. Room was small and internet connection signal (not included in room price) was almost non-existant from the room.
Comment from Hotel Management
May 29, 2017 by Martina Kube, Hotel Management
Dear Paul, thank you very much for your feedback! It's no problem to get free Wifi in our house. Please ask our staff before your next booking. We would be happy to welcome you again. Yours sincerely, Hotel Cristal München Team
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient location albeit not the nicest area

Posted May 27, 2017
Easy walk from train station, smart hotel inside, local area not too nice
Comment from Hotel Management
May 27, 2017 by Martina Kube, Hotel Management
Dear Paul, thank you very much for your feedback! It would be a great pleasure to welcome you again in our hotel in the heart of Munich. Yours sincerely, Hotel Cristal München Team
3 out of 5
by A verified traveler from Calgary, AB

Posted May 25, 2017
Overall, a decent experience. The hotel staff were very friendly and the room was clean. However, despite being very close to the Hauptbahnhof (Munich central train station), it was also very close to a street lined with hookah/shisha bars. As a young female, I received many uncomfortable stares while wearing a perfectly conservative dress but with esposed shoulders. Not an area of the city I would choose to stay in again.
Comment from Hotel Management
May 27, 2017 by Martina Kube, Hotel Management
Dear Keely, thank you very much for your review. The area around our hotel is just a busy and multicultural area near train station, like in every other city in the world. There is no reason to feel unsafe or uneasy. It would be great to welcome you again. Yours sincerely, Hotel Cristal München Team
4 out of 5
by Roi

Nice hotel in a great location

Posted May 22, 2017 on Hotels
We stayed in Munich for the night after our flight and before driving away. This hotel is close to both the central train station and the old city, which made it perfect for us. Service was very friendly, the rooms were clean and spacious. Only down side was a few complaints from my friends regarding the comfyness of the bed.
Comment from Hotel Management
May 25, 2017
Dear Roi, thank you very much for your rating! We hope to welcome you again in near future. Yours sincerely, Hotel Cristal München Team
4 out of 5
by A verified traveler

Nice hotel close to main train station.

Posted May 20, 2017
Cons: Provide free wireless WiFi.
A big negative is there was no free wireless WiFi.
Comment from Hotel Management
May 20, 2017 by Martina Kube, Hotel Management
Dear guest, thank you very much for your feedback. It's possible to use free Wifi in our hotel. Please contact our staff before your next booking. We're looking forward to welcoming you again. Yours sincerely, Hotel Cristal München Team
2 out of 5
by A verified traveler from UK

Charge for wi-fi that worked intermittently

Posted May 11, 2017
Pros: Not much
Cons: Wi-if, room cleaning.
Location: Not great, there are better areas to stay.
Most annoying was the charge for wi-fi txt didn't work well anyhow. Hotels catering to business people should not charge for wi-if, it should be part of the offering. Room service wasn't great. My tea cup was not washed over three days. How much effort does it take to wash a cup?
Comment from Hotel Management
May 16, 2017 by Martina Kube, Hotel Management
Dear Gavin, thank you very much for your feedback! It’s no problem to use free Wifi in our hotel. Please ask our staff before your next booking. We’re sorry for the unwashed cup. Don’t hesitate to talk to our staff if there is any problem. We hope to welcome you again in our house. Yours sincerely, Hotel Cristal München Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
The hotel staff was exceptionally helpful and I would stay again
Comment from Hotel Management
May 9, 2017 by Martina Kube, Hotel Management
Dear guest, thank you very much for your rating. We would be delighted to welcome you again! Yours sincerely, Hotel Cristal München Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Pros: All
Cons: Pillows
Location: Plenty of restaurants
Hotel was clean and tidy plenty of restaurants nearby has its own carpark
Comment from Hotel Management
May 5, 2017 by Martina Kube, Hotel Management
Dear guest, thank you very much for your feedback. It's no problem to get another pillow at our reception desk. It would be great to welcome you again soon. Yours sincerely, Hotel Cristal München Team
4 out of 5
by A verified traveler

Posted May 2, 2017 on Hotels
Wifi not free.. at that price this is ridiculous
Comment from Hotel Management
May 5, 2017
Dear guest, thank you very much for your rating. It's no problem to get free Wifi in our hotel. Please ask our staff before your next booking. We hope to welcome you again soon in our hotel. Yours sincerely, Hotel Cristal München Team
4 out of 5
by A verified traveler

Posted Apr 30, 2017 on Hotels
My party (6) stayed in 3 rooms - two triples and one double. Tea and coffee making facilities were available. . The kettle in one room did not work. It was replaced but the second one was also faulty. This only came to light when one tried to make a cup of tea on wakening up. In one of the other rooms there was nothing to stir the tea or coffee with. Again this happened on each morning. Minor points but nevertheless valid.
Comment from Hotel Management
May 8, 2017
Dear guest, thank you very much for your rating! We’re sorry for your problems with the two kettles and the missing spoon. Our team would be happy to welcome you again in our house in the heart of the Bavarian capital. Munich is worth a visit in every season of the year. Yours sincerely, Hotel Cristal München Team