Ratings based on 1,286 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jul 18, 2017
room was clean and spacious, however staff could have communicated better
Comment from Hotel Management
Jul 20, 2017 by Martina Kube, Hotel Management
Dear guest, thank you very much for your feedback! Based on your review we will improve our standards and our staff constantly. We hope to welcome you again soon. Yours sincerely, Hotel Cristal München Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Canton, Michigan

Nice hotel, Great value, Great location

Posted Jul 10, 2017
Pros: Great Value and Nice and clean looks inside and out.
Cons: Staff Training. Need to be more friendly to their guests.
Location: Centrally located in Munich. Walkable from the city center KarlsPlatz, MarienPlatz etc.. Also, very close to Central Train Station (HBF).
The hotel is pretty good. Excellent location. Looked nice inside. Surroundings have lots of ethnically diverse shops and environment. Some people may feel uncomfortable, but it felt 100% safe. Staff could be trained better. We were given a room that had no privacy curtains. When I asked about it, the front staff didn't know if that is how all the rooms were. She said there is maintenance staff in the hotel at that time (9:30 pm) and would get back to me. They changed us to a much nicer room very quickly with nice curtains. But the initial response made me think they were not going to do anything about it. She could have been more empathetic in the way she dealt with my questions.
Comment from Hotel Management
Jul 10, 2017 by Martina Kube, Hotel Management
Dear Venkat, thank you very much for your feedback! Friendliness as well as helpfulness and efficiency of our stuff are very important for us so we will teach our stuff again to improve our service. We hope to welcome you a next time. Yours sincerely, Hotel Cristal München Team
2 out of 5
by A verified traveler from australia

Bad area didn't feel safe...

Posted Jun 8, 2017
Pros: Close to train station
Cons: Double glaze windows for noise reduction
Location: Close to train station
We booked this hotel because of its location to the train station didn't include breakfast wifi was extra not a good area not suitable for a family
Comment from Hotel Management
Jun 16, 2017 by Martina Kube, Hotel Management
Dear Mike, thank you very much for your review! We have soundproofed windows. Our quiet and spacious comfort rooms to the backyard would be the perfect choice for your next stay with us. The area around our hotel is just a busy and multicultural area near train station, like in every other city in the world. There is no reason to feel unsafe or uneasy. It’s possible to use free Wifi in our hotel. Please ask our staff before your next booking. We would be delighted to get another chance. Yours sincerely, Hotel Cristal München Team
3 out of 5
by A verified traveler

Close to the main station but bad neighborhood

Posted Jun 6, 2017
Pros: Clean room; no issues with it.
Cons: AC unit was completely unreadable and we had to look up what the unit was supposed to look like.
Location: Close to the main station, but very run-down, didn't feel safe. Would have preferred staying in a safer area that's a bit further away.
Didn't realize how bad the neighborhood was until we got there. Hotel was fine, but didn't feel safe going out late.
Comment from Hotel Management
Jun 6, 2017 by Martina Kube, Hotel Management
Dear guest, thank you very much for your feedback! We’re sorry for the inconveniences with airconditioning. The area around our hotel is just a busy and multicultural area near train station, like in every other city in the world. There is no reason to feel unsafe or uneasy. As part of the „Südliches Bahnhofsviertel e.V.“ we try to enhance the area around the main station. It would be a real pleasure for us to welcome you again in near future. Yours sincerely, Hotel Cristal München Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Kingston Ontario

Excellent location

Posted Jun 5, 2017
Pros: Very helpful staff
Close to train station and within walking distance to the centre.
Comment from Hotel Management
Jun 5, 2017 by Martina Kube, Hotel Management
Dear John, thank you very much for your great rating! Our team would be really happy to welcome you again soon in our hotel in the heart of Munich. Yours sincerely, Hotel Cristal München Team
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to the train/bus staion

Posted May 28, 2017
Pros: Staff were very friendly and practical location
Cons: Improve Wifi connection and include in price of the room
Average hotel but staff were very friendly. Hotel is located very close to the bus and train station which made it practical and walking distance from the old part of the city. Room was small and internet connection signal (not included in room price) was almost non-existant from the room.
Comment from Hotel Management
May 29, 2017 by Martina Kube, Hotel Management
Dear Paul, thank you very much for your feedback! It's no problem to get free Wifi in our house. Please ask our staff before your next booking. We would be happy to welcome you again. Yours sincerely, Hotel Cristal München Team
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient location albeit not the nicest area

Posted May 27, 2017
Easy walk from train station, smart hotel inside, local area not too nice
Comment from Hotel Management
May 27, 2017 by Martina Kube, Hotel Management
Dear Paul, thank you very much for your feedback! It would be a great pleasure to welcome you again in our hotel in the heart of Munich. Yours sincerely, Hotel Cristal München Team
3 out of 5
by A verified traveler from Calgary, AB

Posted May 25, 2017
Overall, a decent experience. The hotel staff were very friendly and the room was clean. However, despite being very close to the Hauptbahnhof (Munich central train station), it was also very close to a street lined with hookah/shisha bars. As a young female, I received many uncomfortable stares while wearing a perfectly conservative dress but with esposed shoulders. Not an area of the city I would choose to stay in again.
Comment from Hotel Management
May 27, 2017 by Martina Kube, Hotel Management
Dear Keely, thank you very much for your review. The area around our hotel is just a busy and multicultural area near train station, like in every other city in the world. There is no reason to feel unsafe or uneasy. It would be great to welcome you again. Yours sincerely, Hotel Cristal München Team
4 out of 5
by A verified traveler

Nice hotel close to main train station.

Posted May 20, 2017
Cons: Provide free wireless WiFi.
A big negative is there was no free wireless WiFi.
Comment from Hotel Management
May 20, 2017 by Martina Kube, Hotel Management
Dear guest, thank you very much for your feedback. It's possible to use free Wifi in our hotel. Please contact our staff before your next booking. We're looking forward to welcoming you again. Yours sincerely, Hotel Cristal München Team
2 out of 5
by A verified traveler from UK

Charge for wi-fi that worked intermittently

Posted May 11, 2017
Pros: Not much
Cons: Wi-if, room cleaning.
Location: Not great, there are better areas to stay.
Most annoying was the charge for wi-fi txt didn't work well anyhow. Hotels catering to business people should not charge for wi-if, it should be part of the offering. Room service wasn't great. My tea cup was not washed over three days. How much effort does it take to wash a cup?
Comment from Hotel Management
May 16, 2017 by Martina Kube, Hotel Management
Dear Gavin, thank you very much for your feedback! It’s no problem to use free Wifi in our hotel. Please ask our staff before your next booking. We’re sorry for the unwashed cup. Don’t hesitate to talk to our staff if there is any problem. We hope to welcome you again in our house. Yours sincerely, Hotel Cristal München Team