Hypo-allergenic bedding, minibar, in-room safe, soundproofing

Reviews of Excelsior by Geisel

Excelsior by Geisel
Schuetzenstr. 11, Munich, BY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 580 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ami, La Palma

Traveled with group
Liked: Cleanliness, staff & service
Great area. Beautiful hotel. Everything is wonderful in regards to the location, shopping, things to do and see but they definitely need to update the property. Just a little dated in the rooms but I still had a wonderful stay. The breakfast and bar had excellent food. The bar/restaurant were located in the lobby.
Stayed 3 nights in Dec 2023

10/10 Excellent

Garrett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very nice hotel. The construction nearby starts at 7am and can be noisy.
Stayed 1 night in Dec 2023

10/10 Excellent

Brett

Stayed 2 nights in Dec 2023

8/10 Good

Lauran

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient to the main train station and an easy walk to Marienplatz, but the windows are not great for sound insulation from the trolley line. Hotel is clean and very nice, and the bed was very comfortable. The heater was adjustable (and worked). The adjustable shower head was difficult to fix where needed and often sprays water on the floor, but this seems common for European hotels.
Stayed 2 nights in Nov 2023

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old hotel but noisy street noise at night
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew, Floresville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking situation is terrible due to construction the hotel is very diffcult to locate with GPS , but once you get inside of the hotel the service is five star and staff is highly professional and do their best to meet every single one of your needs. Very Respectfully Matthew A. Jackson
Stayed 2 nights in Nov 2023

8/10 Good

Gary A

Liked: Cleanliness, staff & service, room comfort
Grand old hotel
Pros: staff excellent, friendly and most helpful with dining recommendations, directions and using the trains. Elegant setting and dining and Vinotek were excellent. Great location one block from main train station. Easy walk to various old Munich locations, dining and shopping. Cons: Dated. Rooms were stuffy and over warm. Hot water in shower fluctuated constantly almost to scalding. No switchable current for 110 appliances. Adapters and a transformer are a must. Comforters on beds heavy and hot. Entrance somewhat hidden off main thoroughfare. Over priced for the accommodations. Would stay again just for the location and staff.
Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Wouldn’t stay again
Good: room was spacious and clean, location is within walking distance of Marienplatz and Oktoberfest, and close to train station. Bad: bathtub water didn't drain, came back at 11pm and asked for an extra blanket and pillow and was told they were closed. There’s also no food on the hotel after hours.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 4 nights in Sep 2023

8/10 Good

joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly. No air conditioning and on a noisy street and you have to leave the windows open.
Stayed 2 nights in Sep 2023

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was absolutely perfect for what we needed. It was a nice hotel, really friendly staff. A few minor things could probably use some upkeep but overall we were satisfied.
Stayed 3 nights in Sep 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities
Nice hotel good size double room within walking distance of train station and many tourists sites!
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are outstanding - really friendly and helpful. Thank you. The rooms are well appointed - worth paying for the slightly larger double room. The restaurant - is excellent - but beware, the kitchen it closes early and it’s not open Sunday or Monday. Otherwise, highly recommend.
Stayed 1 night in Aug 2023

6/10 Okay

Ann, Darnestown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were attractive, spacious and clean. But our rooms were on the street side, and the constant noise from the streetcars and people partying on the street was like they were in the room. There was no sleep to be had. There is no A/C in the room, but windows had to be closed, and even with earplugs in, the noise was unbearable. The only upside to this was that we were so tired on our flight home, we actually slept!
Stayed 2 nights in Aug 2023

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and close to sites, but too close to train station...homeless in the streets, lots of young kids drinking openly in the streets. Had a strange older room with no a/c, but it was ok
Stayed 3 nights in Jul 2023

10/10 Excellent

Mahima

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in Munich.The staff at the Excelsior is attentive and helpful and they pay attention to the small details. ( Large wardrobes to hang clothes, plus built in cabinetry for storing clothes, luggage,etc.. bathrobes and slippers in every room, actual real, glass water and wine glasses, mini- fridges, black-out drapes, lovely soft, crisp linens, beautiful Occitane shampoo, body gel and soaps)The rooms were spacious and clean. The breakfast ... was delicious. Best scrambled eggs! We stayed 7 nights and it felt like home. Public transit is easily available within metres of the hotel. The hotel is close to two train stations ( Karlsplatz and the Hauptbahnhof ) You can get the UBahn, S-Bahn, long distance regional ( BRB) and ICE trains. Will definitely stay there again.
Stayed 1 night in Aug 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Susannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was large and well located. They do not have air-conditioning in the rooms but our evenings were cool. Mostly we were unhappy because we booked the hotel as VIP's. They absolutely did not honor this. They did not offer an upgrade, they didn't include breakfast only gave us a welcome drink. I am disappointed as the main reason we booked this hotel was because of the VIP which was not honored.
Stayed 3 nights in Jul 2023

4/10 Poor

Michelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I will not stay at this hotel ever again. Staff is simply rude. This is not acceptable for a "5 star" hotel. I fell ill during the trip and called for a room service - I just wanted hot tea. The front desk told me they will not deliver and I had to go outside. I checked out of the hotel 2 days prior and my check out was at 12noon. Starting at 7.45am, housekeeping barged in asking me when i will vacate the room so they can clean. I asked them to leave. They returned again, entered the room while i was in a shower at 9.30am and finally at 10.30am I had to put 'do not disturb' sign. Totally unacceptable behavior. Will not stay there again.

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was noisy due to partying outside. Think it depends on location of the room as others we spoke to did not have that experience.
Stayed 3 nights in Jun 2023

8/10 Good

olga

Stayed 3 nights in Jun 2023

10/10 Excellent

Perry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to old town and train station. Room was spacious and nicely laid out. Grocery store was nearby. Easy train access to the airport.
Stayed 4 nights in Jun 2023

10/10 Excellent

Hideki

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were nice and friendly. The room was clean and the location is nice. I loved every aspect of it! Thank you!
Stayed 3 nights in Jun 2023

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the Hbf and quick walk to the old town and Marienplatz. Only negative was the buffet breakfast was expensive at 25 Euro. Nice coffee shop across the street is a better more reasonably priced option.
Stayed 3 nights in Apr 2023

8/10 Good

Eric

Stayed 3 nights in Apr 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Room and hotel was very clean and well maintained. Breakfast each morning was fantastic and level of service by staff was top notch.
Stayed 3 nights in Mar 2023

10/10 Excellent

William

Stayed 1 night in Apr 2023

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice centric hotel. Facilities and amenities were amazing and it sutprised me how quiet the hotel and street were considering we were next to the main station and roads.
Stayed 4 nights in Mar 2023

10/10 Excellent

mark

Stayed 1 night in Mar 2023

10/10 Excellent

Keith

Stayed 1 night in Mar 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfasts
Stayed 4 nights in Jan 2023

8/10 Good

Ray

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again. Great location. Lots to do in the area. Right next to the S, literally a couple feet. Hotel was really nice and our room was very comfortable. High-end toiletries.

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located, right next to the train station. Mini bar item are only €1 which is great! Room is a little small and the layout is a little strange.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Nice hotel in convenient location. Large, comfortable rooms.
Stayed 4 nights in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place I'll stay in Munich, been to two Oktoberfest and 2 Christmas markets and the location next to Central train station makes this a superb location.
Stayed 3 nights in Dec 2022

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location. Two suggested improvements. The hallways smelled like smoke. Not sure how because the room was fine. Second suggestion would be foam pillows. Those are both minor things. The staff was awesome and the hotel itself is beautiful on the inside.
Stayed 4 nights in Dec 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful! Can’t say enough how fabulous they all were- friendly, cheerful, very helpful. Room was very nice and spacious. Very convenient to excellent shopping and transportation. Will Gladly book again!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Old, tired, and in need of renovation.
Stayed 1 night in Oct 2022

4/10 Poor

Magnolia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was not impressed with this hotel. It’s very centrally located and nice enough but we were hugely disappointed with the staff. They were helpful but we had asked that our two rooms were placed close by and they weren’t. They were in completely separate floors at opposite ends of the hotel. Considering we’d made bookings well in advance, this seems like very poor planning. I also had to ask for toiletries repeatedly and was always brought the wrong thing and when I called one last time I was rudely told they did not provide shampoo. It was only after I pointed out I did find some in my room when I checked in that they were silent on the phone and then some arrived at my room. There was never any mention of the VIP perks, for any of the rooms we booked. The TV was very, very small and there was a limited selection of channels. I would likely stay here again because of the location and it’s overall safe and clean but the staff and service was very poor.
Stayed 4 nights in Oct 2022

8/10 Good

Angela, Cochrane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely and so helpful! The property photographs amazingly but is a little more dated than I expected. We are given a free voucher for a non-alcoholic drink in the bar (which I did not use) but are charged 1 euro for each drink in the fridge. I'd prefer just a free water or something instead but they likely know people are less likely to use the bar drink
Stayed 1 night in Oct 2022

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! Clean and walking distance to the Weisn or the Marienplatz. Great lil wine bar attached to it didn’t eat anything there but the wine and the staff were amazing!! Definitely gonna be my go 2 hotel when I come back next year! Walk out the hotel everything is at your footsteps! A-1!!
Stayed 6 nights in Sep 2022

8/10 Good

STEPHEN

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There is no air conditioning in standard classic room which is not advertised upfront. The staff did provide a fan which helped…also there is no safe in the classic room. Otherwise nice location and staff.
Stayed 6 nights in Sep 2022

10/10 Excellent

CHRISTOPHER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At close to 200 Euro, this was beyond our usual price range, but for a first night ever in Munich, it turned out to be a good choice for us. We did not spring for for the 25 euro add-on for breakfast. That's a steep price. Service and cleanliness were top-notch, the location very convenient for us, and the desk staff was excellent. This is an older property of the very small luxury chain, which makes it somewhat more affordable. The location is very good with an entrance to the Hauptbahnhoff underground concourse half a block away. Our room was divided between a sitting area and sleeping area. The bathroom was spotless, if somewhat over the top with its marble and 'gold' fixtures. Three sinks were two more than we needed. Our room in the back did not have air conditioning and in August with the windows cracked open, noise was an issue, with street noise coming in. A room in front may be better since the street there is closed to traffic.
Stayed 1 night in Aug 2022

10/10 Excellent

Paula

Stayed 1 night in Aug 2022

10/10 Excellent

ronald

Stayed 1 night in Aug 2022

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelsior by Geisel Munich
Very close to the main central station, good breakfast and very good service from all staff. Spacious bedroom and bathroom. Will be top of my list when next in Munich
Stayed 2 nights in Aug 2022