Ratings based on 508 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Chicago

Newly Remodeled Hotel near shopping & restaurants

Posted Oct 19, 2017
Pros: The room is very clean, and the staff is very helpful and professional
Location: Restaurants, coffee shops nearby as well as shopping. Currently there are a lot of homeless people nearby and also lots of construction
Extremely friendly and helpful staff, this hotel is newly remodeled. It is a little pricey for its location, as it is about 20 minutes away from the English Gardens. However, there are lots of restaurants not far from the hotel, and the shopping is very close too. The room is very comfortable, with plenty of room for two or three people in the room. The bathroom is big, with a nice shower.
Comment from Hotel Management
Oct 20, 2017 by Isabelle Hein (Quality Manager) , Hotel Management
Dear Alex, Thank you for this fine review for our Excelsior by Geisel. Your kind words for our staff are very much appreciated and I have gladly forwarded them. Luckily most of the constructions are finally coming to an end. Our own works are besides some minor works on the new extension of our Vinothek nearly finished and the neighbours are scheduled to open on November 3rd so that this site will be calm and better looking by then as well. Only the roadside construction will still cause road blockings throughout November but the worst part of this is said to be finished already as well. Whenever your travels lead you back to Munich we hope to welcome you again! Until then we remain with best regards, Isabelle Hein (Quality Manager) and the team of the Excelsior by Geisel
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Great hotel with wonderful location

Posted Oct 13, 2017
Very friendly staff, I like the area that in the heart of Munich.
Comment from Hotel Management
Oct 17, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Ayman, Thank you very much for this fantastic feedback for our Excelsior by Geisel! We all are happy to read such a nice comment from you and hope to have the pleasure of welcoming you soon again! Kindest regards, Isabelle Hein (Quality Manager) and the team of the Excelsior by Geisel
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Posted Sep 21, 2017
Great hotel that is close to everything. Next door to central train station which was helpful. Staff was amazing and very helpful.
Comment from Hotel Management
Sep 22, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Eric, Thank you so much for the fabulous comment on your stay with us at the Excelsior by Geisel. With great pleasure I’ll share your comment with the team, as we all take great motivation out of nice words like yours. We hope to have the pleasure of saying welcome back to you soon! Best regards, Isabelle Hein (Quality Manager) and the team of the Excelsior by Geisel
4 out of 5
Recommended
for Everyone
by A verified traveler

Good spot!

Posted Sep 1, 2017
Pros: Near Bahnhof which is sometimes a bad thing, but this hotel is a pearl. Just two blocks from Munich Altstadt--the Medieval part of town. Good spot!
Trying to find a hotel in a foreign country can be a sketchy thing. But our experience at Excelsior way excellent. Great hotel, friendly staff, perfect location.
Comment from Hotel Management
Sep 7, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Many thanks for this nice review of our Excelsior by Geisel. We are happy you had a great time and look forward to welcoming you again, as Munich has plenty to offer and lots to discover. Until then we remain with best regards, Isabelle Hein (Quality Manager) and the team of the Excelsior by Geisel
5 out of 5
by Joseph

Great hotel that Is under renovation

Posted Aug 5, 2017 on Hotels
The hotel staff is friendly and accommodating. They cannot do enough for you. The interior and exterior of the hotel are undergoing renovations as is much of the city of Munich. Our room was clean and large and newly renovated. If you are arriving by train, the hotel is a quick walk from the central train station. If you are arriving by car or cab, good luck as the front of the hotel is not accessible by car and the renovations make it difficult to find the front entrance. Also, as there's is much road work in the area, navigating by car is a nightmare with a trip around the block being a 20 minute adventure. Right now, Munich traffic makes Manhattan traffic look like a walk in the park. It seems that much of the city of Munich is under renovation. A few months from now, this will all be cleared.
Comment from Hotel Management
Aug 8, 2017 by Julia, Hotel Management
Dear Jospeh, Thank you very much for this great review of our Excelsior by Geisel. We are very happy you had a great stay in our Alpine suite and appreciate your kind words for our team. We all certainly agree that driving is not much fun currently in Munich, but luckily once you managed to weave your way through our city traffic there’s no further need for a car here in the city centre. We would love to welcome you soon again and remain with kindest regards, Isabelle Hein (Quality Manager) and the team of the Excelsior by Geisel
4 out of 5
Recommended
for Everyone
by A verified traveler from TN

Excellent hotel. Superior staff.

Posted Jul 23, 2017 on Orbitz
Pros: Staff. Location. Great mix of old and new
Cons: Bathroom fans - but really. It was an excellent stay
Location: Very close to main train station. Excellent breakfast buffet. Augustiner for local food. Be sure to go inside and look at the light fixtures. Anna's
Alpine room was very well done and comfortable. Overall I felt the hotel is doing a wonderful job blending old world charm with modern amenities. The staff was without doubt one of the finest my wife and I have dealt with in the EU or the state's. Josep in particular was very personable while maintaining the utmost in professional decorum. A 30 second walk to access an escalator to Munich main train station was a huge plus. Several excellent restaurants within an easy walk. Highly recommend the Augistiner. The Victulla market is a must visit for a light meal and a beer in the garden. Go to the Houphbrough house for a beer. We did not get acceptable service there but perhaps it was an exception and not the norm. In closing this hotel and its staff are like family immediately after introductions. Good family not the drunk uncle who ruins a holiday. Forgive the spelling errors
Comment from Hotel Management
Jul 27, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear CHRIS, Thank you very much for the excellent comment for our Hotel Excelsior. We are very happy that you enjoyed your time in Munich from A –Z not at least due to our team and the comfort of our hotel with its Alpine rooms. A special thanks is for mentioning Jossip. Loving his job is what makes him so good at doing it and seeing compliments like yours is of course a fantastic motivation. We also appreciate your other hints for fellow travelers and do agree, the lightning in the anna is quite special and the Augustiner is a good address for real Bavarian food. When visiting Munich, the Viktualien Markt and a hop into the Hofbräuhaus are indeed worth a look. As Munich and its surroundings have lots to offer, we hope to have the pleasure of welcoming you soon again for some more discoveries. Kind regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location very confortable room very big

Posted Jul 18, 2017
excellent location very confortable room very big
Comment from Hotel Management
Jul 19, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you very much for the great rating of our Hotel Excelsior. We are thrilled to see you loved our comfortable rooms and to be located right at the heart of Munich. We hope to welcome you soon again and remain with best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
by mark

Excellent

Posted Jul 7, 2017 on Hotels
Excellent hotel. Undergoing remodel. But clean, downtown close, excellent staff, and room was excellent. Minimal A/C so beware in middle of summer.
Comment from Hotel Management
Jul 10, 2017 by Julia, Hotel Management
Dear Mark Thank you very much for the excellent description of your stay in our Hotel Excelsior. We are very happy to see you enjoyed your stay this much and appreciate your praise of our team. Luckily in the process of the modernization we are installing new air conditions in the rooms, so soon this weakness will be turned into a standard strength. We hope you liked Munich enough to come back soon and look forward to welcoming you again. Kind regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
by Kathleen

Under construction at the moment.

Posted Jul 7, 2017 on Hotels
The staff couldn't be more pleasant. We wish we had realized how much construction was going on both inside the hotel (including the room directly across the hall) and across the street (outside of our window). It was noisy, beginning very early in the morning. Whenever this work is complete, the hotel will be lovely and I would highly recommend.
Comment from Hotel Management
Jul 10, 2017 by Julia, Hotel Management
Dear Kathleen, Thank you very much for the lovely review for our Hotel Excelsior and especially the kind words for our team. Yes, we too look forward to the end of the works later this summer and the resulting improved normality. Please accept my sincere apologies for the inconvenience this has caused to you. We hope to have the pleasure of welcoming you again on your next journey to Munich to show you the outcome of our modernization. With best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Outstanding experience.

Posted Jul 3, 2017 on Orbitz
Pros: Everything was wonderful. Friendly, gracious, accommodating staff and the facility was beautiful. Our room was exceptional.
Cons: We were satisfied with everything.
Location: The location was near the train station, which was very convenient to all walkable sites. Also very nice that the bus to the airport was nearby.
Our stay at The Hotel Excelsior was outstanding. One of the best hotels we have stayed at in Europe. Everyone was so friendly and helpful. Loved it!
Comment from Hotel Management
Jul 7, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Lor, Thank you very much for the great review on our Hotel Excelsior. We are so delighted on how much you enjoyed your stay with us and truly appreciate your public feedback. We hope to have the pleasure of saying welcome back soon and remain with best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior