Ratings based on 488 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location very confortable room very big

Posted Jul 18, 2017
excellent location very confortable room very big
Comment from Hotel Management
Jul 19, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you very much for the great rating of our Hotel Excelsior. We are thrilled to see you loved our comfortable rooms and to be located right at the heart of Munich. We hope to welcome you soon again and remain with best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Couples
by A verified traveler

great stay

Posted Jun 26, 2017
Hotel staff are helpful and friendly, rooms are spacious and comfortable, great location, highly recommend this place!
Comment from Hotel Management
Jun 26, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you very much for the great recommendation! I’ve gladly shared your compliments with the team and we all hope to have the pleasure of welcoming you soon again. Kindest regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2017
Close to train station and where some tours depart. Bit of a walk to the main town square but doesn't take too long.
Comment from Hotel Management
Jun 12, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you for the great rating on our Hotel Excelsior. Yes, the walk from us to the Marienplatz can stretch from an easy 15 Minutes to nearly infinity or at least until the shops of the pedestrian area close. We hope Munich enchanted you enough to bring you back soon and look forward to welcoming you again. Kindest regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, Utah

Great Hotel

Posted May 25, 2017
Pros: The staff were super friendly, and their English was perfect. They were willing to help with all needs.
The hotel and the area of the city the Excelsior is located is going through a lot of construction. However inside the rooms it was quite. Being from the United States, AC is expected. Our room didn't have it. The staff provided a fan which made all the diffrence. When I go back to Munich, the excelsior will be my first choice of hotel, as long as the barvarian theme stays intact. The excelsior is a few minutes walk from the centeral train station and centerally located to everything in the city, only a 20 minute walk to HofbrauHaus.
Comment from Hotel Management
May 26, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Steve, What a lovely comment on our Hotel Excelsior, thank you very much! Yes, we have all intent to keep our theme and style. What might come to help in confirming your choice of us is that we are installing AC in our rooms during the modernization. Already today we look forward to your return and send you our best regards in the meanwhile, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Great restaurant/bar. Room very nice. convenient

Posted Jan 11, 2017
Super nice wine bar/restaurant make reservations though they worked us in at the bar seating. Great staff. Good stay
Comment from Hotel Management
Jan 20, 2017 by Isabelle Hein (Quality Manager) , Hotel Management
Dear Inr, Thank you very much for this great evaluation of our Hotel Excelsior. We are very happy to see that you not only enjoyed your room but also our Geisel’s Vinothek. Yes, it really is a great place and thus quite in demand by locals as well, reservations are a good idea. Many thanks for your compliment on our staff! We look forward to welcoming you soon again! Best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
by Thomas

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Lieber Thomas, vielen Dank für diese kurze und gute Bewertung. Bis zum nächsten Mal, herzliche Grüße, Isabelle Hein (Quality Manager) und das Team vom Hotel Excelsior
5 out of 5
by Ricarda

Beautiful Hotel!

Posted Jan 3, 2017 on Hotels
The room and hotel were beautiful. The service was great. Great deal for the money. The bathroom was amazing!
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear Ricarda, Thank you so much for this great comment on our Hotel Excelsior. We are very pleased to see you left our hotel with such good memories, from the bathroom, to the décor and not at least the service. Looking forward to your return we remain with best regards from Munich, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
by heather

Posted Dec 29, 2016 on Hotels
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear heather, Thank you for this brief and perfect evaluation of our Hotel Excelsior. We hope to welcome you soon again in Munich and remain until then with kindest regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, Republic of Korea

More than perfect hotel.

Posted Dec 29, 2016
Pros: friendly staff, room faculties, cozy lobby.
Location: it is nearby Munchen hauptbahnhof.
I stay here at first night of honeymoon. it was easy to find from the central station. The staff was kind. she introduce us a restaurant for sweinehaxe. The room was very clean and convenience. I couldn't find better hotel than here during the trip.
Comment from Hotel Management
Jan 12, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Sona, We are thrilled to have been part of this very special journey for you and highly appreciate you took the time for this perfect review. Thank you very much! Especially your friendly words for our helpful staff come to our pleasure. We hope your honeymoon continued this positive and maybe you’ll come again next year to celebrate your anniversary? Wishing you all the best for your marriage and the New Year, we remain with best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Good location, just outside of main station. Room is quite big and comfort. It would be perfect if a pair of sleepers could be provided.
Comment from Hotel Management
Jan 12, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you for taking a moment to evaluate your past stay at our Hotel Excelsior. We are happy to read your comment on the convenience of our central location, as well as the spacious and comfortable room. Our housekeeping department will gladly provide you with slippers if you let us know on your next stay. We hope to have the pleasure of saying welcome back soon and remain until then with best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior