Ratings based on 146 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Great restaurant/bar. Room very nice. convenient

Posted Jan 11, 2017
Super nice wine bar/restaurant make reservations though they worked us in at the bar seating. Great staff. Good stay
Comment from Hotel Management
Jan 20, 2017 by Isabelle Hein (Quality Manager) , Hotel Management
Dear Inr, Thank you very much for this great evaluation of our Hotel Excelsior. We are very happy to see that you not only enjoyed your room but also our Geisel’s Vinothek. Yes, it really is a great place and thus quite in demand by locals as well, reservations are a good idea. Many thanks for your compliment on our staff! We look forward to welcoming you soon again! Best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, Republic of Korea

More than perfect hotel.

Posted Dec 29, 2016
Pros: friendly staff, room faculties, cozy lobby.
Location: it is nearby Munchen hauptbahnhof.
I stay here at first night of honeymoon. it was easy to find from the central station. The staff was kind. she introduce us a restaurant for sweinehaxe. The room was very clean and convenience. I couldn't find better hotel than here during the trip.
Comment from Hotel Management
Jan 12, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Sona, We are thrilled to have been part of this very special journey for you and highly appreciate you took the time for this perfect review. Thank you very much! Especially your friendly words for our helpful staff come to our pleasure. We hope your honeymoon continued this positive and maybe you’ll come again next year to celebrate your anniversary? Wishing you all the best for your marriage and the New Year, we remain with best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Good location, just outside of main station. Room is quite big and comfort. It would be perfect if a pair of sleepers could be provided.
Comment from Hotel Management
Jan 12, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you for taking a moment to evaluate your past stay at our Hotel Excelsior. We are happy to read your comment on the convenience of our central location, as well as the spacious and comfortable room. Our housekeeping department will gladly provide you with slippers if you let us know on your next stay. We hope to have the pleasure of saying welcome back soon and remain until then with best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Monica, CA, USA

Great central location

Posted Dec 27, 2016
You don't expect such a beautiful hotel in near Central Station, but it's a 5 star hotel in my book. I stayed in two rooms, both different in decor and they both were lovely rooms with top end amenities. Highly recommend.
Comment from Hotel Management
Jan 12, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Jill, This is a marvelous review for us, thank you very much! Your kind words on the style of our different room types are highly appreciated, a better recommendation is hard to find. We hope had a good onward journey and a fine change of years. We would be happy to welcome you soon again here in Munich and remain until then with kindest regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from SANTIAGO, Chile

Nice hotel close to train station

Posted Nov 20, 2016
Nice staff, close to train station and good experience overall
Comment from Hotel Management
Nov 21, 2016 by Isabelle Hein (Quality Manager), Hotel Management
Dear Daniel Thank you for sharing your experience in our Hotel Excelsior! We are very pleased to see that you enjoyed your trip to Munich and our hotel. We hope the rest of your travels was just as fine and look forward to your next visit. Kind regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from Minot, ND

Great hotel

Posted Nov 14, 2016
Pros: Very centrally located, clean, friendly helpful staff, great value
Cons: The building next door was under renovation and they started work early.
Location: Right across from the main train station, easy walking distance to old time and all the main plazas and shopping areas
Comment from Hotel Management
Nov 17, 2016 by Isabelle Hein (Quality Manager), Hotel Management
Dear Sue, Thank you so much for this great review! Reading your feedback this morning helped for a great start, I’ll pass it on to my colleagues right away to give them smiles, too. We look forward to welcoming you soon again, Best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
by A verified traveler from tennessee

Great location!

Posted Nov 9, 2016
Pros: Nice lobby, friendly staff.
Cons: Nothing.
Location: Train station, shopping.
This hotel was great. Right next to the train station, great shopping.
Comment from Hotel Management
Nov 10, 2016 by Isabelle Hein (Quality Manager), Hotel Management
Dear scannan11 Thank you very much for your nice review and your kind words especially for our staff. We look forward to welcoming you soon again, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from sewell new jersey

Awesome!

Posted Oct 5, 2016
Pros: Comfortable , lovely decor, clean, all hotel workers friendly and helpful! Perfect!
Location: Near everything
Perfect choice to stay .. Walked to Oktoberfest and Marienplatz .. Transportation steps away
Comment from Hotel Management
Oct 31, 2016 by Isabelle Hein (Quality Manager), Hotel Management
Dear bernards, Thank you so much for this perfect review. What a pleasure to see that you’ve enjoyed the style and décor of our Hotel Excelsior together with our valued staff! We certainly look forward to seeing you soon again and send you our best regards, Isabelle Hein (Quality Manager) and the entire team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Aug 24, 2016
Book a Alpine room. It's a bigger room with A/C, which is convenient in the summer. Stayed 4 nights with breakfast. No coffee maker but there's a Starbucks infront of hotel and many other cafes and restaurants nearby. Walk to the city center, biergarten, landmarks ...or take a tram/bus/metro located next to hotel to everywhere.
3 out of 5
by A verified traveler from Swansea

4 Star hotel near central station with bar closed.

Posted Aug 12, 2016
Pros: Close to central station. Close to Kardstat department store. Close to tour/city buses and trams. Helpful staff. Cleanliness.
Cons: Open hotel bar for residents. Air conditioning. Provide tea/coffee facilities as standard. Provide breakfast at reasonable cost. Soundproofing
Location: Ten minutes walk to centre of old town, lovely art galleries. Some great bier houses and awsome bier gardens.
The Excelsior hotel is located very close to the central station and tour/hop on hop off buses. Area is a little seedy (as most central stations) and can be unnerving at night. Close to a large department store Kardstat. The hotel was very clean in all areas, reception, lift, corridors, room, bathroom, no issues with cleanliness. Hotel staff were brilliant and very helpful, most spoke good English and were smartly dressed. Bad bits: Bar was closed for the tourist period. (We always enjoy a nightcap in hotel bar when on holiday) Breakfast was very expensive. (Luckily the nearby department store Kardstat offered great value food and drink and we had most breakfasts there. No tea/coffee making facilities in room until we asked. No full air conditioning. Soundproofing not great, noisy neighbours can be disturbing.