Ratings based on 491 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location very confortable room very big

Posted Jul 18, 2017
excellent location very confortable room very big
Comment from Hotel Management
Jul 19, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you very much for the great rating of our Hotel Excelsior. We are thrilled to see you loved our comfortable rooms and to be located right at the heart of Munich. We hope to welcome you soon again and remain with best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Couples
by A verified traveler

great stay

Posted Jun 26, 2017
Hotel staff are helpful and friendly, rooms are spacious and comfortable, great location, highly recommend this place!
Comment from Hotel Management
Jun 26, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you very much for the great recommendation! I’ve gladly shared your compliments with the team and we all hope to have the pleasure of welcoming you soon again. Kindest regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2017
Close to train station and where some tours depart. Bit of a walk to the main town square but doesn't take too long.
Comment from Hotel Management
Jun 12, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Anonymous, Thank you for the great rating on our Hotel Excelsior. Yes, the walk from us to the Marienplatz can stretch from an easy 15 Minutes to nearly infinity or at least until the shops of the pedestrian area close. We hope Munich enchanted you enough to bring you back soon and look forward to welcoming you again. Kindest regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, Utah

Great Hotel

Posted May 25, 2017
Pros: The staff were super friendly, and their English was perfect. They were willing to help with all needs.
The hotel and the area of the city the Excelsior is located is going through a lot of construction. However inside the rooms it was quite. Being from the United States, AC is expected. Our room didn't have it. The staff provided a fan which made all the diffrence. When I go back to Munich, the excelsior will be my first choice of hotel, as long as the barvarian theme stays intact. The excelsior is a few minutes walk from the centeral train station and centerally located to everything in the city, only a 20 minute walk to HofbrauHaus.
Comment from Hotel Management
May 26, 2017 by Isabelle Hein (Quality Manager), Hotel Management
Dear Steve, What a lovely comment on our Hotel Excelsior, thank you very much! Yes, we have all intent to keep our theme and style. What might come to help in confirming your choice of us is that we are installing AC in our rooms during the modernization. Already today we look forward to your return and send you our best regards in the meanwhile, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
by michael

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Julia, Hotel Management
Dear Michael, Thank you for the great rating. We love to see you liked your stay with us and hope to welcome you back to Munich soon. Best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
2 out of 5
by richard

Noisy and Uncomfortable Hotel

Posted May 1, 2017 on Hotels
This was a pre booked and paid for visit to Munich, involving Hotel Excelsior, there was a major problem. I know the area very well. On arrival we found the hotel to be undergoing major refurbishment works both internally and externally, to the extent that I question whether it should remain open until completion. I had booked and paid for a double bedded room. We were given one but I found major scaffolding outside the window and the room next door was being demolished internally using a heavy electric power drill - work starts very early and finishes at 5.00pm. Result, for the first night we were moved to an inferior, smaller twin bedded room but still easily within range of the noisy power drill. Too late to do much further, that first night. The Hotel then bent over backwards and we were moved, at no extra cost to their nearby sister 5* hotel Konigshof. This was perfect and we were very happy for the remaining 2 nights of our stay. I suspect that I was not the first and will not be the last to complain. Conclusion, the staff at both hotels were very good but the initial room allocation was very bad and we knew nothing about the building works. For future visitors, thinking about Hotel Excelsior, check the state of play regarding the building works and they look like many months off completion. On completion the hotel will be very nice for that rating. Richard T Kwiecinski
Comment from Hotel Management
May 3, 2017 by Julia, Hotel Management
Dear richard, Thank you for taking a moment to share your experiences in our Geisel Privathotels online. I am very sorry the modernization works in our Hotel Excelsior were at its peak exactly at moment of your stay with us and that the room allocation added to your discomfort. The good news is: at the construction meeting this morning (3rd May 17) we were told that the worst and noisiest part of our modernization will be over with by tonight 6pm. As of tomorrow the calmer works will start and we all look forward to more normality. Until this summer we are indeed renewing a complete half of our hotel, as well as the façade and the front desk area. Therefore we have built in drywalls to separate the working site from the still active hotel part. This helps us to prevent the dirt and dust to creep in, as well as it keeps the unattractiveness of construction out of sight from our guests once they’re inside. Also no workers have access to the hallways or active guest rooms. Our workers have instructions to start with noisy work not before 8:30am and finish by 6pm. Up to the last week of April, the works have been quite moderate in terms of influence on our guests comfort. For the past 10 days, with the interruption of the long weekend, a wall breakthrough and the removal of old brick structures and wall plates have been very noisy indeed and I sincerely apologize for the inconvenience this caused you. At the same time I am very relieved to see you liked your upgrade to our sister Hotel Königshof and were able to spend the rest of your time in Munich peacefully and well. I also want to thank you for mentioning that our staff does a good job, both teams will be happy to hear this. We hope to have the pleasure of welcoming you again in either one of our Geisel Privathotels, to prove that we can accommodate you better. Sincerely, Isabelle Hein (Quality Manager) and the teams of the Hotel Excelsior and Hotel Königshof
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Great restaurant/bar. Room very nice. convenient

Posted Jan 11, 2017
Super nice wine bar/restaurant make reservations though they worked us in at the bar seating. Great staff. Good stay
Comment from Hotel Management
Jan 20, 2017 by Isabelle Hein (Quality Manager) , Hotel Management
Dear Inr, Thank you very much for this great evaluation of our Hotel Excelsior. We are very happy to see that you not only enjoyed your room but also our Geisel’s Vinothek. Yes, it really is a great place and thus quite in demand by locals as well, reservations are a good idea. Many thanks for your compliment on our staff! We look forward to welcoming you soon again! Best regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
4 out of 5
by Thomas

Posted Jan 6, 2017 on Hotels
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Lieber Thomas, vielen Dank für diese kurze und gute Bewertung. Bis zum nächsten Mal, herzliche Grüße, Isabelle Hein (Quality Manager) und das Team vom Hotel Excelsior
5 out of 5
by Ricarda

Beautiful Hotel!

Posted Jan 3, 2017 on Hotels
The room and hotel were beautiful. The service was great. Great deal for the money. The bathroom was amazing!
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear Ricarda, Thank you so much for this great comment on our Hotel Excelsior. We are very pleased to see you left our hotel with such good memories, from the bathroom, to the décor and not at least the service. Looking forward to your return we remain with best regards from Munich, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior
5 out of 5
by heather

Posted Dec 29, 2016 on Hotels
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear heather, Thank you for this brief and perfect evaluation of our Hotel Excelsior. We hope to welcome you soon again in Munich and remain until then with kindest regards, Isabelle Hein (Quality Manager) and the team of the Hotel Excelsior