Ratings based on 428 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Sehr nettes Hotel in Bahnhofsnaehe

Posted Oct 10, 2016
Huebsches Einzelzimmer, explizit als Nichtraucherraum ausgewiesen, riecht leider nach altem Rauch wenn das Parfu verflogen ist. Ansonsten sehr nett. Bad sehr klein.
Comment from Hotel Management
Oct 19, 2016 by Isabelle Hein, Hotel Management
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel Excelsior gegeben haben. Wir freuen uns, dass Ihnen der Stil und die Einrichtung unseres Hauses gefalllen haben. Leider hält sich nicht jeder Gast an die Bitte unsere Nichtraucherzimmer als solche zu respektieren. Ich bedaure es sehr, wenn unsere Bemühungen Ihnen das Zimmer wieder angenehm zu gestalten sich in Rauch aufgelöst haben. Umso schöner dass Ihnen der Aufenthalt bei uns gefallen hat und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Isabelle Hein (Qualitätsmanagerin) und das Team vom Hotel Excelsior
5 out of 5
by A verified traveler from sewell new jersey


Posted Oct 5, 2016
Pros: Comfortable , lovely decor, clean, all hotel workers friendly and helpful! Perfect!
Location: Near everything
Perfect choice to stay .. Walked to Oktoberfest and Marienplatz .. Transportation steps away
5 out of 5
by A verified traveler from Oslo

High quality, perfect location

Posted Sep 26, 2016
Pros: Quality feeling, colouring, service minded staff
Cons: Why serve a cheap and dry croissant when everything else on the breakfast table is so fantastic?
Location: Very central, neatly placed between central station and Karlsplatz makes it the ideal combo for shopping or strolling down the Kaufinger Str and Wiesn
The bavarian styling with helpful and friendly staff, exquisite building materials and a very comfy room was just crowning our pleasant stay. The carefully selected colouring affects you in a calming way, the environment simply lets your stress wash off
5 out of 5
by A verified traveler

Posted Sep 2, 2016
5 out of 5
by A verified traveler

Close to everything

Posted Aug 24, 2016
Book a Alpine room. It's a bigger room with A/C, which is convenient in the summer. Stayed 4 nights with breakfast. No coffee maker but there's a Starbucks infront of hotel and many other cafes and restaurants nearby. Walk to the city center, biergarten, landmarks ...or take a tram/bus/metro located next to hotel to everywhere.
5 out of 5
by A verified traveler from 日本


Posted Aug 19, 2016
5 out of 5
by A verified traveler

Gepflegtes Hotel in zentraler Lage.

Posted Aug 19, 2016
Sehr schöne, gepflegte Zimmer und Bäder. Sehr nette, hilfsbereit und kompetente Mitarbeiter. Danke
3 out of 5
by A verified traveler from Swansea

4 Star hotel near central station with bar closed.

Posted Aug 12, 2016
Pros: Close to central station. Close to Kardstat department store. Close to tour/city buses and trams. Helpful staff. Cleanliness.
Cons: Open hotel bar for residents. Air conditioning. Provide tea/coffee facilities as standard. Provide breakfast at reasonable cost. Soundproofing
Location: Ten minutes walk to centre of old town, lovely art galleries. Some great bier houses and awsome bier gardens.
The Excelsior hotel is located very close to the central station and tour/hop on hop off buses. Area is a little seedy (as most central stations) and can be unnerving at night. Close to a large department store Kardstat. The hotel was very clean in all areas, reception, lift, corridors, room, bathroom, no issues with cleanliness. Hotel staff were brilliant and very helpful, most spoke good English and were smartly dressed. Bad bits: Bar was closed for the tourist period. (We always enjoy a nightcap in hotel bar when on holiday) Breakfast was very expensive. (Luckily the nearby department store Kardstat offered great value food and drink and we had most breakfasts there. No tea/coffee making facilities in room until we asked. No full air conditioning. Soundproofing not great, noisy neighbours can be disturbing.
4 out of 5
by A verified traveler

Posted Aug 4, 2016
No air conditioning, but room was very clean and spacious (for Europe).
4 out of 5
by A verified traveler

komfortables Stadthotel in sehr zentraler Lage

Posted Aug 4, 2016
Pros: Zimmer sind sehr neuwertig, speziell Bad! Personal am Empfang sehr freundlich
Cons: Frühstück war ok, aber mit 22 Euro zu teuer. An 2 v. 3 Tagen musste ich selber eine Servicekraft ansprechen! Klimaanlage gehört in alle Zimmer.
Location: Hotel ist sehr zentral, Bahnhof, Fußgängerzone mit Einkaufsmöglichkeiten in unmittelbarer Nähe
Hotel liegt sehr zentral, unmittelbar gegenüber Bahnhof. Zimmer war sehr neuwertig und komfortabel eingerichtet leider ohne Klimaanlage; offenbar nur bei einem Teil der Zimmer. Frühstücksraum ist für Personen mit eingeschränkter Mobilität nur bedingt geeignet; Zugang nur über mehrere Stufen