Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from mexico df

Bello hotel fuera del bullicio

Posted Oct 29, 2016
Location: Restaurantes buenos con clientes locales, practicamente no se ven orientales. Cerca del bosque y museos.
A 10 minutos del centro en autobus, pero dentro del area residencial, este pequeno y bello hotel recibe huespedes fundamentalmente Alemanes de negocios. El personal se desvive por ayudar, el desayuno es abundante y de buen gusto. Solo tiene un problema fundamental: un viejo y lento elevador que te hace esperar y desesperar. Si buscas buen gusto y discrecion este es tu hotel 5 estrellas.
Comment from Hotel Management
Nov 26, 2016 by Nadine Muckes - Revenue Manager, Hotel Management
Estimado Senor Carlos, gracias por su tiempo de valorar su estancia con nosotros. En respeto del elevador podemos informarlo que en el proximo ano en el turno de renovaciones vamos a aumentar la rapidez del elevador. Esperamos que nos vemos otra vez. Saludos desde Munich
2 out of 5
by A verified traveler from US

Quiet residential area with pretty courtyard

Posted Oct 29, 2016
Pros: It was quiet, elegant, and the beds were pretty comfortable.
Cons: We bought some bread, cheese, grapes, and wine to eat before an evening at the opera and set them out on the desk. When I went to get some, I discover
Location: Near Kafer foods--an excellent restaurant, with retail gourmet food, gifts, wine, and liquor. Also the von Stuck house and English Garden.
Checking in went smoothly, even though I had made two separate reservations as our plans changed. They suggested we stay in the more expensive of the two rooms I had booked, which was fine. The room was attractive, but dark. It looked into the courtyard behind the hotel. This meant that it was buffered from street noise, but didn't get that much sun. The furnishings were a nicely-updated neutral traditional style. Lots of closet space, but no bureau for folded clothes. Two chairs and a table with a lamp plus a desk and chair meant that we had room to spread out. The refrigerator was broken, but housekeeping took care of it very quickly. Nice assortment of non-alcoholic beverages offered for no charge.
Comment from Hotel Management
Nov 26, 2016 by Nadine Muckes - Revenue Manager, Hotel Management
Dear Mr Poppy, thank you for sharing the information with us. Unfortunatly we cannot understand what went wrong with the food you bought, as it looks like that there was not enough space. So we would appreciate if you let us know the situation. Best regards
5 out of 5
by A verified traveler from FL

Nice boutique hotel

Posted Sep 27, 2016
Munchen Palace Hotel is a lovely boutique establishment. Employees were all friendly, courteous and helpful. Breakfast was European style buffet supplemented by eggs to order. Rooms are comfortable, ours had a small balcony. Roof top terrace is lovely and bar is cozy. Short bus ride or underground to old town makes the location quiet but convenient.
Comment from Hotel Management
Nov 15, 2016 by Nadine Muckes - Revenue Manager, Hotel Management
Dear "K", thank you for being our guest. We appreciate your feedback and would like to welcome you on another occassion again. Best regards
5 out of 5
by A verified traveler from seattle wa

A luxurious hotel oasis in the city.

Posted Sep 21, 2016
I had accidentally booked a single room for me and my husband during Oktoberfest. Not only did they find me a room with two twin beds, it was beautiful! The staff was very helpful and professional at all times. I couldn't think of a better place to stay in Munich.
Comment from Hotel Management
Nov 15, 2016 by Nadine Muckes - Revenue Manager, Hotel Management
Dear Mrs Julie, thank you for being our guest. We hope to welcome you again in our property. Best regards
2 out of 5
by A verified traveler from Toronto

Hotel staff service not up to standard.

Posted Sep 17, 2016
On Sep 15 morning 8am, I order taxi through concierge, however, it was taking longer time during morning rush hour, and I was in hurry, so I grab a taxi from street which it was empty and available. I got it taxi and told the driver destination. Now, the hotel bell boy stop my taxi and said to me:" you can't take this taxi, you must wait for the taxi hotel called for you, otherwise you have to pay 10 euro because of no show taxi will charge hotel." I don't want to argue with him in public and I'm in hurry, so I gave him 10 euro and he let my taxi go. I feel very embarrassing of such situation. Very disappointing service, it was 5 star hotel but 2 star service!!!!
5 out of 5
by A verified traveler from Tokyo

快適なホテル

Posted Sep 14, 2016
Pros: 自転車の貸し出し(無料)
Cons: バスタブがない ジムのダンベルが5kgのものしかない
Location: 周辺は騒がしくなく、公園からも近いです。 またタクシーも容易に拾えて、アクセルもいいです。 美術館も周辺にいくつかあります。
きれいで快適なホテルでした。 清掃はダブルチェック制度があり、完璧です。 スタッフも感じよく、適度に話しかけてきたりしてアットホームです。 空港からの無料送迎についても帰りの便を電話で時間を確定してくれたりしてもらい、助かりました。 食事もリーズナブルです。 3日間宿泊して、ほとんどホテルで食事をしましたが(朝、夕)、合計2万円ちょっとでした。 ちなみに食事はとてもおいしかったです。
Comment from Hotel Management
Nov 15, 2016 by Nadine Muckes - Revenue Manager, Hotel Management
Dear Sirs, thank you for taking the time to review your stay at our property. We would appreciate to welcome you another time in our property. Best regards
5 out of 5
by A verified traveler

Komfortables Hotel unter sehr individueller Führun

Posted Aug 29, 2016
Pros: Uns hat besonders gefallen, dass an jedes Detail gedacht war und wir die fabelhaften Räder ohne Gebühr ausleihen konnten.
Cons: Etwas mehr Stauraum im Zimmer und im Bade wäre gut.
Location: Es befindet sich mitten in der Stadt und ist trotzdem ruhig.
ich lasse mich nicht zwingen, irgendwas zu schreiben!! Die übrige Bewertung muss reichen.
Comment from Hotel Management
Nov 17, 2016 by Nadine Muckes - Revenue Manager, Hotel Management
Lieber Gast, vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Haus genossen haben. Wir freuen uns Sie wieder einmal bei uns begrüßen zu dürfen.
3 out of 5
by A verified traveler

Posted Aug 20, 2016
5星としては、4星級、シャワーが狭く使い勝手が大変悪い。もちろん風呂もありません。 過去の私のミュンヘンの経験からすると、?のつくホテル
Comment from Hotel Management
Aug 23, 2016 by Your Hotel München Palace Team, Hotel Management
Dear Guest, thank you for taking the time to share your opinion with us. We are sorry to hear that your room did not meet your expectations. Please note that we have rooms with bath tub and rooms with shower. We would appreciate to welcome you again, to show you all our different rooms and categories. With kind regards
3 out of 5
by A verified traveler

Nice hotel close to the center of the city

Posted Aug 18, 2016 on CheapTickets
+ intimate ambiance, - the room service wasn't avaible 24/24 -no parking -no balcony
Comment from Hotel Management
Aug 23, 2016 by Your Hotel München Palace Team, Hotel Management
Dear guest, thank you for taking the time to review your stay with us and the amended information. We offer a garage with valet service and normally the reception staff take care about your car as well. You are right, that our entire menu is not available 24hours a day, but therefore we offer a smaller night menu which can be ordered from the entire night. We understand that everybody loves to have a balcony, but as the hotel only have 8 balconies in total we are sorry that we cannot promise to have a balcony. We would appreciate if you could get in touch with us, as we are really surprised about your hints. Kind regards
5 out of 5
by A verified traveler

Posted Aug 14, 2016 on Orbitz
Extremely pleasant staff and a wonderfully comfortable well appointed room.
Comment from Hotel Management
Aug 23, 2016 by Hotel München Palace Team, Hotel Management
Dear guest, thank you for choosing Hotel München Palace for your stay in Munich. We are happy to hear that you have enjoyed your stay and would appreciate to welcome you again. Best regards