Ratings based on 216 Verified Reviews

4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Hotel on Main, High End Shopping Drag

Posted Aug 22, 2016
Pros: The staff service was exceptional, with twice daily maid service and - complimentary coffee, tee, and croissants with the wake up call!
Cons: Add some light - you have made the property truly very dark. And change all the white paint in the hallways.
Location: Shopping, Marienplatz, the English Garden, and many sights of Munich.
While there are some pluses to this hotel (the staff service level being the largest plus!) - the hotel is simply not worth the price. Its location is good for shopping and is close, but outside, the nightlife areas of Munich. This hotel decor and lighting is on the dark side - even though the floors have windows surrounding something of an open courtyard that would provide light - somehow, they just want to keep the hotel dark. Even the lobby is on the dark side and this certainly impacts the vibe in the area. The rooms are okay - with nothing wrong with them at all. You get TV channels from all over the world, though I didn't notice HBO, Showtime, ESPN, and a few other major US channels. Overall, however, its just not worth the price, I'd strongly suggest looking elsewhere in Munich. The first floor is has smoking rooms and the smell infects the entire hallway. They use a particular chemical to clean the hallway to counteract the smoke smell. It sort of does that, but simply combines to create another, unpleasant smell. The first floor is to be avoided at all costs (unless you smoke, of course).
5 out of 5
Recommended
for Everyone
by A verified traveler from Pleasantville, N.Y.

Magnificent luxury hotel in the heart of Munich

Posted Jul 31, 2016
If you've saved your money, then this is the place to stay, walking distance to Marienplatz and the Englisher Garden, with a beautiful rooftop indoor pool and great exercise facilities and incomparable service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice central hotel within walking distance

Posted Jul 3, 2016
Very good hotel, within walking distance to shopping & restaurants Staff for most part was very helpful but not overly friendly
5 out of 5
Recommended
for Everyone
by A verified traveler

Five star plus

Posted Jun 22, 2016
If you're looking for prestige location and impeccable staff. This is it
3 out of 5
by A verified traveler

Not for the good people of expedia

Posted Apr 29, 2016
This hotel is well suited for all the Dukes and Dutchesses of Europe. Probably not for the good people of Expedia. No coffee in the room, maid service was stopping by the room 4 times a day, hotel staff told me it wasn't appropriate to wear sandles outside the spa, room service involved small cuts of food finely sliced so you wouldn't have to chew. So, if you want royalty then this will probably be ok, however if you are just looking for nice rooms in a comfortable environment then I would look elsewhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Excellent hotel close to the Staatsoper

Posted Apr 17, 2016
Pros: Everything
Cons: Nothing that I noticed
Location: On Maximilianstrasse close to old town and Staaatsoper
Very good well located hotel. Helpful and obliging staff
5 out of 5
Recommended
for Families
by A verified traveler from lisbon

Good option for New Year time

Posted Jan 4, 2016
Pros: hotel facilities
Cons: reduce the breakfast price and values of the food and drink , in general.
Location: Central location and everything is near the hotel or easy acessible
A good hotel near the city center and high quality hotel with an efficient staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Christmas in Munich

Posted Dec 31, 2015
Excellent hotel...walking distance to Marienplatz..churches and Hofbrauhouse...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great holiday hotel

Posted Dec 26, 2015
Wonderful Christmas decoration and spirit among the staff. Coffee/tea in lobby is great even when it isn't officially tea time.
5 out of 5
Recommended
for Everyone
by A verified traveler from nottingham

Nice hotel, good location

Posted Dec 21, 2015
Staff really friendly, room lovely and very comfortable. Good location close to shops restaurants and bars.