Ratings based on 606 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant hotel in the heart of Munich with great st

Posted Feb 22, 2017
Pros: Everything!
Cons: It's clear that they are constantly trying to improve their service. I watched the way a manager was training a new-comer with patience and support.
Location: Within walking distance of the historic centre, the Rathouse, Marienplatz, food market Viktuelienmarkt, the opera house and Residentz. Excellent resta
Elegantly appointed hotel in the heart of Munich. Luxurious surroundings, public areas and bar. Solicitous, smiling staff who are aways ready to help and, better still, to anticipate what you might want or need. As I left the hotel on foot, a doorman ran after me asking if I needed to use the umbrella he held out for me to use as it was raining. Very comfortable room with calm decor. Good beds. Room service breakfast arrived promptly on time. Best de-caff coffee I've tasted and served with a delicious macaron. Within walking distance of the historic Residenz and opera house. Wide open square nearby. They really know how to look after you.
Comment from Hotel Management
Mar 22, 2017 by Monika Tritz, Hotel Management
​Dear Guest, ​Thank you very much for choosing the​ Hotel Vier Jahreszeiten Kempinski Munich and for taking the time to share your highly appreciated feedback regarding your last stay with us on expedia. We are delighted that you have enjoyed your stay with us in the heart of Munich. Please rest assured that we will share your feedback with our team as this is always a great source of motivation for us. ​We would be pleased and delighted to welcoming you back in the future and on your next trip to Munich. ​ Best regards, Monika Tritz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Top notch hotel

Posted Jan 10, 2017
Outstanding hotel, great location on the finest street in Munich. Close to the train station and walking distance to many attractions, shopping and eating. Fabulous lobby.
Comment from Hotel Management
Feb 3, 2017 by Hotel Manager Monika Tritz, Hotel Management
Dear william, Thank you very much for your recent stay at the Hotel Vier Jahreszeiten Kempinski Munich and for sharing your highly appreciated ​comment on​ ​expedia. We are delighted to hear ​ that you have enjoyed your stay with us, especially highlighting our location​ and the Jahreszeiten Lobby. ​The entire team is looking forward to welcoming you back soon during your next trip to Munich. With best regards, Monika Tritz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

very good hotel with professional hospitality

Posted Dec 19, 2016
Pros: staff, food,
Cons: .... breakfast was a bit expensive..?
Location: it is situated almost next to the national opera house, in the middle of good shopping street. only 5 mins walk to the old town are.
I travel around and stay many hotels - some of them are best ranked hotels in the area. and Hotel Vier Jahreszeiten Kempinski München is one of them, actually their professional hospitality was remarkable. I was ill wen I arrived the hotel - asked them to change rooms with the one with bath tub - they changed immediately. They concerned my throat and brought me extra bags of herb teas. I thought there might be ticks, they replaced the bed mat immediately. Sometimes there are some difficulties with any hotels, but the important thing is how they react those challenges, and felt their deep hospitality with everything.
Comment from Hotel Management
Mar 22, 2017 by Monika Tritz, Hotel Management
Dear valued guest, Thank you very much for choosing the Hotel Vier Jahreszeiten Kempinski Munich and for taking the time to share your highly appreciated feedback regarding your last stay with us on expedia. We are delighted that you have enjoyed your stay with us in the heart of Munich. Please rest assured that we will share your feedback with our team as this is always a great source of motivation for us. ​We are looking forward to welcoming you back on your next trip to Munich. ​ With warmest regards, Monika Tritz Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

This is the place to stay

Posted Dec 15, 2016
We were impressed with this hotel. A grand, old hotel with a gorgeous historic lobby and updated, modern room. The staff was too notch throughout the entire experience. One recommendation: request a room on a high floor. We were in 148 and listened to the bass of a nightclub for several hours. Fortunately the bass was subtle and not too loud, otherwise we would have requested a room change.
Comment from Hotel Management
Dec 17, 2016 by Hotel Vier Jahreszeiten Kempinski Munich, Hotel Management
Dear Expedia user, Thank you very much for your stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your highly appreciated feedback on expedia with us. I deeply regret that your hotel experience has been influenced by an inhouse event. We sincerely hope you might consider providing us with a second chance in order to ​persuade y​ou ​of our services and the Kempinski experience​. Warmest regards Monika Tritz Hotel Manager
5 out of 5
by A verified traveler

A real traditional deluxe property

Posted Dec 7, 2016 on Hotels
Great hotel, service and location. Much enjoyed drinks in the beautiful lobby.
1 out of 5
by A verified traveler

Your Privacy will be a Concern!

Posted Dec 1, 2016 on Hotels
Poorly managed. They don't respect guest's privacy and THEY WILL provide any information about your stay to anyone. ZERO respect for privacy!
4 out of 5
by A verified traveler

Nice hotel good location, 5 min to Marienplatz

Posted Nov 24, 2016 on Hotels
We were only there for 2 nights so we didn't have a chance to check out the hotel fully. We didn't eat breakfast because we overslept one morning and the second morning we left at 4:30am for our flight. It looks like the hotel has/had old world charm but the rooms were more modern. The staff was nice. Reception girls were great, concierge was adequate, bellman was quick.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2016
Fabulous hotel. Staff was excellent. Concierge was fantastic. Rooms impressive!
Comment from Hotel Management
Nov 18, 2016 by Hotel Vier Jahreszeiten Kempinski Munich, Hotel Management
Dear guest, Thank you very much for your stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your highly appreciated feedback on Expedia with us. We are delighted to see that you have enjoyed your stay with us and look forward to welcoming you back in the near future in Munich. Warmest regards Monika Tritz Hotel Manager
3 out of 5
by A verified traveler from Toronto

Tired, oddities & smoke-filled hallways

Posted Nov 7, 2016
Location is excellent, walking distance to everything you want to see. Enjoyed the traditional lobby with open lounge, a wonderful place to sit and enjoy a cocktail or coffee. However as soon as you get off the elevator the impression changes. A miss-mash of poor, odd design, out of sync and worn-out. The restaurant area is the same. A miss-mash of odd designs. And though we were on smoke-free floor, the hallways were perpetually filled with cigarette smoke and the strong odor of nicotine. When inquiring - they said they have a smoking floor - the first floor. Incredibly poor planning. Our room was newly renovated and nicely appointed. However there is no sound proofing between the two adjoining rooms. We had to call the front desk twice up until midnight to complain as we had an early morning flight. In the end, little sleep. And all the hotel gave us was two free cups of coffee.
Comment from Hotel Management
Nov 8, 2016 by Monika Tritz, Hotel Management
Dear Mrs. Madeleine, Thank you very much for your recent stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your feedback with us via Expedia. Thank you for your positive notes concerning the location and the lobby. I deeply apologize for the inconveniences concerning the facilities maintenance. We have well noted your points and I may assure you that we continuously strive for excellence concerning these works and keep on renovating step by step . Unfortunately, I am not able to remove your recent experience but we would be delighted to welcome your back during your next visit in Munich. I would be thrilled assisting you with your next reservation in case you consider our hotel and to show you that we are able to perform better. With best regards from Munich, Monika Tritz Hotel Manager
5 out of 5
by A verified traveler

Highly recommend

Posted Nov 5, 2016 on Hotels
Great hotel experience great service