Tired, oddities & smoke-filled hallways
Posted Nov 7, 2016
Location is excellent, walking distance to everything you want to see. Enjoyed the traditional lobby with open lounge, a wonderful place to sit and enjoy a cocktail or coffee. However as soon as you get off the elevator the impression changes. A miss-mash of poor, odd design, out of sync and worn-out. The restaurant area is the same. A miss-mash of odd designs. And though we were on smoke-free floor, the hallways were perpetually filled with cigarette smoke and the strong odor of nicotine. When inquiring - they said they have a smoking floor - the first floor. Incredibly poor planning. Our room was newly renovated and nicely appointed. However there is no sound proofing between the two adjoining rooms. We had to call the front desk twice up until midnight to complain as we had an early morning flight. In the end, little sleep. And all the hotel gave us was two free cups of coffee.
Comment from Hotel Management
Nov 8, 2016 by Monika Tritz, Hotel Management
Dear Mrs. Madeleine,
Thank you very much for your recent stay at Hotel Vier Jahreszeiten Kempinski Munich and for sharing your feedback with us via Expedia. Thank you for your positive notes concerning the location and the lobby. I deeply apologize for the inconveniences concerning the facilities maintenance. We have well noted your points and I may assure you that we continuously strive for excellence concerning these works and keep on renovating step by step
Unfortunately, I am not able to remove your recent experience but we would be delighted to welcome your back during your next visit in Munich. I would be thrilled assisting you with your next reservation in case you consider our hotel and to show you that we are able to perform better.
With best regards from Munich,