Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
2.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
for Everyoneby Anna from Naples, Italy
Beautiful rooms but service was so-so...Posted Apr 12, 2012
Pros: small balkony overlooking beautiful tiled roofs and trees...
Cons: reception staff impolite, and no english!!
Location: Great location with restaurants and bars nearby, 2 minutes walk from Hohenzollern metro station
The hotel is beautiful, stylish, the suite that we had booked was very spacious and pleasant. The hotel is at an excellent location very near a metro stop. Also good value for money. But the quality of hotel staff is very uneven: A front desk manager of Greek origin was SUPERB in solving a problem with an error in our reservation on a Saturday night nicely, efficiently, at no extra cost. The night officer was also VERY polite and helpful. ALL other hotel staff were disappointing to say the least - they were (sorry to say this!) USELESS. very poor english, not helfpul at all, impolite, inefficient. the whole thing was quite unbelievable...