Misrepresented on their website
Posted Nov 10, 2015
Four main points underpinned my dissatisfaction in the hotel:
1) Overall quality of the hotel (rooms, walls, furniture etc) was poor - it seemed run-down in a way that the pictures on the website did not reflect.
2) For the first two days of my four night stay the wifi did not work, and I was offered no consideration by staff and no sense of when/how it would be fixed.
3) The food was mediocre, and only available six days a week. I arrived on a Sunday and was informed that there was no food available in or near the hotel (not even a vending machine). I had to walk a half hour to a Bavarian restaurant that happened to be open.
4) Their 'fitness centre' is ABSOLUTELY EMBARRASSING, and consists of a 20 year old elliptical machine and three broken (all three) stationary bikes in a 90 square foot room. Embarrassing to the point they their assertion that they have a fitness studio might constitute fraud.
Frankly, if you are going to a conference at the International Conference Centre in Munich (as I was), I strongly suggest avoiding this hotel. Good alternatives are the Novotel, which is a 5 minute walk from the ICC, or staying at any hotel downtown near the metro line.