All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 221 out of 535 reviews" "
10 - Excellent
221
Rating 8 - Good. 236 out of 535 reviews" "
8 - Good
236
Rating 6 - Okay. 58 out of 535 reviews" "
6 - Okay
58
Rating 4 - Poor. 14 out of 535 reviews" "
4 - Poor
14
Rating 2 - Terrible. 6 out of 535 reviews" "
2 - Terrible
6
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Maray
Mar 7, 2024
Maray
Stayed 3 nights in Mar 2024
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Apr 2, 2024
Hallo Maray,danke für Ihre tolle Bewertung und Ihren Aufenthalt bei uns.Es ist schön zu sehen, dass wir zu einer angenehmen Zeit in München beitragen konnten und hoffen, Sie besuchen uns bald wieder.Herzliche Grüße
Great place to live with reasonable prices! Service is great, nice breakfast with additional costs. Parking is convenient with extra charge. Subway is nearby, very convenient to go to city center of Munich!
Quanchang
Stayed 2 nights in Feb 2024
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Feb 9, 2024
Dear Qaunchang,Dear ,thank you for sharing your experiences with us. We apprecite your positve review about ……. very much and would be delighted to welcome you back again on your next trip to Munich.Best regards
10/10 Excellent
Divesh
Traveled with family and small children, Traveled with family
We checked into this hotel due to the airport being closed for a day due to the snowstorm. The staff were very helpful and helped us get our room ready a bit earlier as we were quite tired travelling around. In addition, the staff helped me connect with my airline as we had to rebook our tickets. The hotel is a few minutes from U and S bahn, and there are so many options for food/grocery shopping.
Yi Hsuan
Stayed 1 night in Dec 2023
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Dec 12, 2023
Hello Yi Hsuan,thank you for your great review.We are pleased that you were inspire of our helpful staff and our services. We hope to welcome you again in our lovely hotel.Kind regards- Carina Dierl-Hassanein/ Reputation Coordinator
6/10 Okay
MAI
Traveled with family
Nov 15, 2023
Disliked: Room comfort
Family stay - Nov 2023
we (as Family) checked in on 9th Nov 2023
location is good near public transportation
rooms are a bit small
my room phone was not working so I have to call services or lobby by mobile or go down by myself
also the heater in the toilette was not working and they didn't manage to fix it during our stay
cleanliness was not the best but also not dissatisfactory
my overall rating for our stay is 6/10
MAI
Stayed 2 nights in Nov 2023
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Nov 21, 2023
Dear MAI,we are pleased to hear that you appreciated our location and proximity to public transportation. We take note of your comments regarding the room size and cleanliness and apologize for any inconvenience. We are sorry that you experienced technical issues during your stay. At our Hotel, we always strive to provide our guests with a pleasant and hassle-free stay.We thank you for your review and hope to fully satisfy you on your next visit.Kind regards
10/10 Excellent
Julius
Traveled with family and small children, Traveled with family
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Nov 15, 2023
Hello Julius,thank you for your great review of our hotel. We would be delighted to welcome you back again on your next possibility.Kind regards
8/10 Good
Mustafa
Traveled with partner
Oct 11, 2023
Liked: Cleanliness, staff & service
The only thing didn’t like no Lift to second floor
I carried the suitcase up with my hand
Mustafa
Stayed 1 night in Oct 2023
Response from Carina Dierl-Hassanein/ Reputation Coodinator on Oct 16, 2023
Hello Mustafa,thank you for your honest feedback and your visit in Munich.You are right, that we have just one elevator in our main building. It would be our pleasure to help you with your suitcases.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards
The breakfast was excellent and had many options. The hotel can be updated - needing new beds and bed linens. Our room was non-smoking but definitively smelled of smoke. When we checked in, the staff member at the front desk was not welcoming and made mistakes on our bill which had to be corrected by a manager. Manger was great the next day.
Julie
Stayed 3 nights in Sep 2023
Response from Carina Dierl-Hassanein/ Reputation Coodinator on Oct 9, 2023
Hello Julie,thank you for your personal statement on this page.We are pleased that you were satisfied with our overall performance.Kindly be informed that all our rooms are non smoking rooms. Further we apologize for your described missunderstanding and waiting time.Please visit us nevertheless again in the future, we look forward to welcome you.Kind regards
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Sep 27, 2023
Hello Edwin,thank you for your visit and your fantastic rating.Happy to see that you felt comfortable with all our services and we hope to welcome you again in Munich.Kind regards
We really enjoyed our stay here! Great rooms, friendly staff and excellent value for money. There are restaurants nearby and an Italian supermarket right next door. The U-bahn station is a short walk. On-site parking.
Stacy
Stayed 2 nights in Aug 2023
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Aug 29, 2023
Hello Stacy,thank you for your fantastic rating and feedback.Happy to read that you felt comfortable with us and all our services.We hope to welcome you again in Munich.Kind regards
It was pleasant stay and great dinner . Reception very friendly and very fast to solve any questions. Lovely place, would definitely recommend.
Oxana
Stayed 1 night in Aug 2023
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Aug 22, 2023
Dear Oxana,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards
6/10 Okay
Verified traveler
Business traveler
Jun 8, 2023
Liked: Room comfort
Disliked: Cleanliness
Verified traveler
Stayed 2 nights in Jun 2023
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Jun 11, 2023
Lieber anonymer Gast,vielen Dank, dass Sie unser Gast waren und dass Sie uns hier bewerten.Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben und wir hoffen, wir dürfen Sie bald erneut bei uns begrüßen.Herzliche Grüße
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Feb 9, 2023
Dear Tatiana,thank you for your fantastic rating.It makes us happy that you felt comfortable and enjoyed your stay. We apprecite your positve review about our friendly staff very much and would be delighted to welcome you back again on your next trip to Munich.Kind regards
Great stay - ultra nice staff and very welcoming. Decent breakfast. Great value for money.
Richard
Stayed 2 nights in Dec 2022
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Dec 12, 2022
Hello Richard,thank you for your great comment on this page. It makes us happy that you felt comfortable with and we hope to welcome you again in munich.
Great breakfast buffet included in the price. Easy access to public transport for trips to downtown Munich. Grocery store and beer garden minutes from the hotel.
Timon
Stayed 6 nights in Jun 2022
Response from Carina Dierl-Hassanein/ Reputation Coordinator on Feb 7, 2023
Dear Timon,thank you for your rating here.We are pleased that you were satisfied with our overall performance and our location.We hope to welcome you again in munich.Kind regards
Response from Joanna Kaponyi - Operations Manager on Jan 29, 2022
Hallo Nathaly, vielen lieben Dank für Ihre Bewertung und die damit verbundenen freundlichen Zeilen. Wir freuen uns sehr darüber, dass Ihnen die Zeit bei uns so sehr gefallen hat. Ihr Lob an unser Team und an unser Frühstück geben wir gerne weiter. Daher hoffen wir, Sie bald wieder als unsere Gäste begrüßen zu dürfen.
Very quite and nice hotel with warm and attentive staff, close to tram and metro stations, Edeka, Rossman and very delicious bakery next door to the hotel entrance. Hotel is clean, room size is ok, really recommend the hotel!
Ekaterine
Stayed 4 nights in Dec 2019
Response from Guest Relation Manager on Dec 27, 2019
Dear Ekaterine, Thank you for your great feedback. We are more than happy to read, that we could add a bit to make your Munich stay memorable and enjoyable. Your opinion is a big motivation for our Hotel Team members to continue with the efforts, thank you for it! We are looking forward to the pleasure of welcoming you again to one of our Leonardo Hotels and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager
What wonderfully helpful staff. Close to shops, underground AND buses and with good hotel with Bavarian cuisine only across the road. Good coffee shop a few shops away too,
Rosemary
Stayed 3 nights in Oct 2019
Response from Guest Relation Manager on Oct 25, 2019
Dear Rosemary, Thank you so much for your great feedback. We are more than happy to read, that we could add a bit to make your Munich stay memorable and enjoyable. Your opinion is a big motivation for our Hotel Team members to continue with the efforts, thank you for it!
See you again, we are looking forward!
Best regards - Melanie Brandenburger / Guest Relation Manager
The property is well located and easily accessible by tram and U Bahn stations.
Verified traveler
Stayed 3 nights in Sep 2019
Response from Guest Relation Manager on Sep 18, 2019
Dear Guest, thank you for your feedback. It is nice to see that our location was convenient for you so we hope you were able to reach your destinations in Munich very easy. See you again in Leonardo Hotels!
Best regards - Melanie Brandenburger / Guest Relation Manager
We only stayed one night and didn't really use their service except just slept overnight. The location of the hotel is more in the out skirt of Munich. It is not ideal for tourist. However, it is close to the transit. The reception staffs are nice. The room is clean. Our room was facing the street so it was quite noisy at night. The room size was ok, not too small. The only complain I have is the glass curtain for the tub/shower. It was a piece of glass installed on a hinge that only covered 1/3 of the tub. There is no way to prevent water tp spill on the floor. it was a weird desigh. Other than that, it's ok.
Verified traveler
Stayed 1 night in Aug 2019
Response from Guest Relation Manager on Aug 7, 2019
Dear Guest,
Thank you for your valued feedback.
Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction.
It is nice to see that you enjoyed your short stay with us. Your suggestion regarding the shower screen we can understand and we are sorry for any inconveniences.
We are looking forward to the pleasure of welcoming you again in our hotel and may we can convince you of a room with a shower instead of a bathtub.
Best regards - Melanie Brandenburger / Guest Relation Manager
very good location, away from the city centre but easily accessible with the underground nearby. easy to travel from and to airport, and to lots of different places of interest with the train, tram and buses too.
a bit noisy but we had a good stay. breakfast is expensive 19 euro, but there is a supermarket next door when you can get cheaper breakfast options!
Christina
Stayed 4 nights in Jul 2019
Response from Guest Relation Manager on Jul 25, 2019
Dear Christina, Thank you for taking the time to give us a review about your stay. We are glad to see that you were overall very satisfied with our hotel and our location. We hope you were able to explore much of Munich and take home many positive impressions.
See you next time and best regards - Melanie Brandenburger / Guest Relation Manager
Genuinely friendly and helpful staff, clear communication and good standard all round. Absolutely nothing to complain about.
Verified traveler
Stayed 4 nights in May 2019
Response from JK on May 26, 2019
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Joanna Kaponyi
Operations Manager
great room, great breakfast, near to public transport ( 2 min - tram, 4 min - Moosach U Bahn, 6 min - S bahn)
Marian Irinel
Stayed 3 nights in Apr 2019
Response from Guest Relation Manager on Apr 24, 2019
Dear Marian Irinel, Thank you so much for your great review on Hotels.com. We appreciate your positive rating very much and are happy that you enjoyed a pleasant time with us. We are looking forward to welcome you back and wish you all the best. With best regards - Melanie Brandenburger / Guest Relation Manager
6/10 Okay
Verified traveler
Business traveler
Mar 26, 2019
Liked: Cleanliness, staff & service
This is a budget hotel and I had a room in the circular building which was fine with a stand-in shower.
What I didn't like was the fact that I paid 199 EUR for a 1 night stay.
Not happy with Expedia getting me the best rate or the hotell
Verified traveler
Stayed 1 night in Mar 2019
Response from Guest Relation Manager on Apr 3, 2019
Dear Guest, Thank you for your evaluation on Expedia. We are glad that you were overall satisfied with your stay in our hotel but I also regret that the price has tarnished your positive impressions. I hope we can welcome you back in our hotel. Please visit our website for your next booking. Best regards - Melanie Brandenburger / Guest Relation Manager
Efficient and friendly service clean and comfortable
Verified traveler
Stayed 1 night in Feb 2019
Response from Guest Relation Manager on Feb 13, 2019
Dear Guest, Thank you very much for the compliment to our staff. We are very pleased that you enjoyed a pleasant time with us and we are looking forward to your next stay. Best regards - Melanie Brandenburger / Guest Relation Manager
The hotel was good, room comfortable but the breakfast at 19€/person was a bit pricy
Steven
Stayed 1 night in Jan 2019
Response from Guest Relation Manager on Jan 18, 2019
Dear Steven, Thank you for your feedback and your stay with us. We are happy that you were overall very satisfied and you enjoyed a comfortable stay. We are looking forward to your next visit. Best regards - Melanie Brandenburger / Guest Relation Manager
We were a little disappointed with our two night stay in November 2018.
Although it was clean in the room it certainly wasn't what i would describe as a superior room which is what we paid for. Our bed was two single beds pushed together and no bathrobes in the room as described on their website.The breakfast was ok and the location is very quiet with easy access to transport.
Linda
Stayed 2 nights in Nov 2018
Response from Guest Relation Manager on Nov 14, 2018
Dear Linda, Thank you for staying with us. I regret that you were disappointed with your stay in our hotel. The satisfaction of our guests is very important for us. I am sorry that you had no bathrobes in your room. Please do not hesitate to contact us at any time. We would like to have brought them to your room immediately. Nevertheless, I hope you had a good time in Munich and we can welcome you back in Leonardo Hotels. Best regards - Melanie Brandenburger / Guest Relation Manager
Close to station so can easily travel to city centre
A
Stayed 4 nights in Oct 2018
Response from Guest Relation Manager on Nov 9, 2018
Dear Guest, We are very pleased that our very good location was convenient for you and you were able to explore much of Munich. We are looking forward to welcome you back and wish you all the best. Best regards - Melanie Brandenburger / Guest Relation Manager
Good hotel, good location. Be aware re. facilities
Really good hotel with good staff. Clean, quiet and nice breakfast. Only issue to note is that the hotel advertises all rooms as having a kitchenette facility. However, if you book a room with an extra bed for a child then the room has to be a 'comfort' one and you will NOT get a kitchenette. This was OK for us but if you are travelling with smaller kids and these facilities are more important then you should not rely on the advertised facilities.
D
Stayed 5 nights in Oct 2018
Response from Guest Relation Manager on Oct 23, 2018
Dear Guest, Thank you for evaluating your stay and your positive review. We appreciate it very much and are very happy that you enjoyed a pleasant time with us. We have followed your note regarding the room description and the kitchens, but could not find any misinformation. In total we have 8 rooms, which are equipped with a small kitchenette. However, all rooms are equipped with a tea / coffee station and a fridge. For any questions please feel free to contact us at any time. We are looking forward to your next visit and wish you all the best. Best regards - Melanie Brandenburger / Guest Relation Manager
Unappealing appearance. Poorly lit. Service was invisible
Verified traveler
Stayed 2 nights in Oct 2018
Response from Guest Relation Manager on Oct 16, 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards - Melanie Brandenburger / Guest Relation Manager
Response from Guest Relation Manager on Oct 11, 2018
Dear Guest, We are more than happy that you had an enjoyable stay with us. Pleased visit us again, we are happy to welcome you back. Best regards - Melanie Brandenburger / Guest Relation Manager
Great place to stay. Easy to bus stop and subway. Clean, friendly staff and rooms were perfect size.
Verified traveler
Stayed 3 nights in Sep 2018
Response from Guest Relation Manager on Oct 11, 2018
Dear Guest, Thank you for sharing your positive experiences with us. We are pleased that you had a fantastic time with us and we are looking forward to welcome you back. Best regards - Melanie Brandenburger / Guest Relation Manager
Response from Guest Relation Manager on Oct 4, 2018
Dear Lauren, Thank you for your feedback and your stay with us. We are glad that you had a pleasant time in Munich and hope we can welcome you back soon. Best regards - Melanie Brandenburger / Guest Relation Manager
Hotel itself was fine - room make up service was a bit lacking (no replenishment of tissues and coffee/tea service. Overall I would give it high marks though - friendly staff and while it's not in the greatest neighborhood 9on a noisy street) it is cloes to public transportation and there is a nice German restaurant right across the street
Verified traveler
Stayed 3 nights in Sep 2018
Response from Guest Relation Manager on Sep 21, 2018
Dear Guest, Thank you for your valued feedback. Every review is important to us as it allows us to look at our Hotel with guest’s eyes and helps us to detect areas need to be improved, finally to reach our ultimate goal: guest satisfaction. I apologize that the tissues and tea/coffee were not replenished during room cleaning. We will discuss it with our housekeeping team. Nevertheless, I am glad that you were overall satisfied and hope we can welcome you back soon. Best regards - Melanie Brandenburger / Guest Relation Manager
Good morning good happy the holidays to see all ang states have the best intentions
Verified traveler
Stayed 1 night in Aug 2018
Response from Guest Relation Manager on Sep 3, 2018
Dear Guest, Thank you for your feedback. We hope you had a pleasant time with us and in Munich and we can welcome you back. Kind regards - Melanie Brandenburger / Guest Relation Manager
Great hotel, transportation links were our main reason for staying here as it’s on the tram (including night service), U bahn (end of the line) and S bahn too all of which meant we could get everywhere really easily.
Thomas
Stayed 3 nights in Aug 2018
Response from Guest Relation Manager on Aug 10, 2018
Dear Thomas, We are very pleased that our very good location with a perfect connection to the public transport was convenient for your needs and we hope you were able to explore much of Munich. Hope to welcome you back in the near future and all the best for you. Kindest regards - Melanie Brandenburger / Guest Relation Manager
Very good Hotel,good location, but parking is expansive, for a night is 15 euro.
Dmitry
Stayed 2 nights in Jul 2018
Response from Guest Relation Manager on Aug 3, 2018
Dear Dmitry, Thank you for your positive feedback and your stay in our hotel. It would be a pleasure to welcome you back and we wish you all the best. Kind regards - Melanie Brandenburger / Guest Relation Manager