Some of the staff was very nice, some were indifferent. It would be better to have coffee makers in every room as there is nowhere to get a cup without having to pay 21 euro for breakfast. We were very disappointed that the vending machine in the lobby didn't have prices and shocked to see we paid 6 Euros EACH for a 16 oz bottle of diet coke and 2.50 euros for a small bag of chips. On the in room TV it advertises Happy Hour from 5-7 PM every day, so we headed down there and had a couple of drinks, we were charged full price and when we asked about happy hour we were told they didn't have a happy hour, we had taken a picture of the screen in the room and they told us it must be "old advertisement", and did not honor it. There are improvements that could be made all around.