Not really welcomed
Posted Aug 15, 2015 on Hotels
When checking in, I was told about the breakfast information in a way that let me thought I have purchased (only tell me the time of breakfast, not telling me that my room does not have breakfast included), which turns out I have not when I go to the breakfast place. The hotel in located in a place where basically nothing nearby, so one have to prepare for next day's breakfast or otherwise only have breakfast there, or do not eat in the morning at all.
As for the service, it was quite bad for a hotel with such a high satisfaction rate. The attitude of waiters and waitresses weren't good, and my suggestion for the hotel is that consider upgrade the management system so that internal communication can actually reach each other, and train the staff better so that necessary information and nicer attitude is provided.